- This topic has 10 replies, 8 voices, and was last updated 3 years, 10 months ago by
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So I know Ryan did this. Canceled a sale when she realized that she sold that jacket too cheap.
Would you do it again? At what price point would you just eat the loss?
I sold something for $6 right after listing it. I had been listing old Indianapolis 500 Programs for $6 and just went ahead at the same price point with a signed Richard Petty one.
There were no comps. I should have sold it at auction. I was stupid.
So I’ve been kicking myself. still not knowing how much I should have gotten for it. I can’t find any comps anywhere!
I told my husband who is on a business trip out of the country, and he was not happy.
I have the buyers number (he also sells on ebay). I want to call him to explain and ask if he will be okay with my canceling. But I don’t really know what to do.
I don’t even know what the price point that this could go to is.
Anywhoooo…. trying to get work done anyway. It has to ship or be canceled by tomorrow. -
You just opened a can of worms. The opinions will be strong and hot.
Legally: You can cancel a sale on eBay. Sellers do it all the time for all kinds of reasons. People will say a seller can sue you, but people can sue you for anything. Its up to you to determine the likelihood of bad outcomes.
Ethically: Its good to be honest. But we personally couldn’t pass up $1000 because we misjudged an item. Some people thought we were horrible and sinful. Cool. We all make choices that we have to live with. We sleep well at night.
Make the decision that lets you sleep at night. Ignore anyone who would judge you.
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Whatever you decide, I would definitely NOT contact the the customer to ask permission.
If you really think you should have sold it at auction, then go ahead and cancel the sale, telling the customer that you put “Buy it now” by mistake. Then put it up for auction and that same customer still has a chance to buy it. -
I agree 100% with what Sonia is saying – don’t ask for permission – just do it if you are going to do it, and then apologize afterwards (You can tell them there was an error in the listing, perhaps offer another item in your store at a heavily reduced price as a “concession” and be willing to take a negative).
I think if an item was worth up to $150 I would just send it and eat it – a rookie mistake.. move on. If you are talking $500-$1000, I think I would cancel the sale. Somewhere in between there, I would probably be asking people on here what I should do 🙂
Let us know how it works out… and good luck!-
If you don’t mind a possible negative feedback, you don’t have to say anything. Even if you do try to engage the buyer, he could still give you a negative.
You can just cancel and move on if you think you really unpriced it. I’d eat $100 mistake. I wouldnt eat a $1000 mistake.
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Just wanted to add – looking at a search of sold “Richard Petty Signed” it seems like you could have pulled in anywhere from $50 – $150 at auction based on the some of the other signed items I am seeing – (Some of which have COA’s) … i probably would just send it out and not beat myself up over it. Did you see the actual TIRE that sold for $85.00 ?
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Sue.. Send it out and move on.
We had 3 “Ooopsies” we call them in the past few months. I thought Ebay would not list items at $1.00 or less so I was using $1.00 on my templates – drafts and accidentially listed a pair of shoes that were going to be $40, a Dooney and Bourke purse that was supposed to be $64 dollars and a ceramic bowl that was supposed to be $24.75 and all of those sold for $1 each. I just shipped them.
The solution to my particular case was to use a very small number and Ebay would bounce it if I accidently hit list – publish. We now use $.09 on our templates.
It is part of the learning curve and also some of the uncontrollable loses, like dropping things, having items stolen [in our old antique booths], just have to categorize it as shrinkage and move on.
By sending it out, you avoid any negative anything.
Now you ask for a cut off point in our case, just personally maybe $100 give or take. That would cover most of our inventory, but we do have a few $300 and up items. But under $100, grit your teeth, keep listing and try to minimize the business errors.
As Jay says, legally and ethically, you are just better off sending it to them and maybe write a short note, saying they got a great deal due to a clerical error.
And it’s over with.
Set an alarm in your contact manager for 1 year from today and when it goes off, ask yourself was the last 12 months a success or failure, and if a failure was it because you lost a $50 or $100 bill 12 months earlier.
I’ll talk with you then 🙂
A Southern boy’s half baked opinion, which usually gets me in hot water. LOL 🙂
Mike at MDC Galleries and Fine Art in Atlanta
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Well, I sent it out. I never got any notifications to my email from my post here, so I didn’t think there were any responses. So I’m just now seeing these.
I tried calling the guy and left him a message and never heard back.
So when I sent it out, I included a letter in the package so he would know why I was calling.
He then sent me a message and offered to send me an extra $8. He also told me that he is a Petty collector himself and is collecting all his programs from that decade.
I told him in a message back, not to bother. And thanked him for getting back to me.
I felt so much better knowing it wasn’t that valuable of an item.
Whenever things sell a moment or two after listing, I always assume I must have made a mistake.
So, it’s all good. Thank you for your replies. You guys are so kind to take the time to respond.
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