Buyers now have 14 days to ship returns.

[Retro Treasures WV]

I had a return case opened on 7/31 last week. I was checking to see when the 5 business days would be over this morning only to see that now ebay says “The buyer has until August 14th to ship the item”.

When did this change happen?

[Jay]

Is your return window 14 days?

[MDC Galleries & Fine Art]

I believe Jay is correct on the days you allow them to return it. But where the 5 days comes in is 5 days after the shut off date is when Ryanne says you can then contact Ebay and ask for them to close it.

But things have been changing so much the last two years with almost quarterly Ebay updates who knows. Since we don’t get many returns it is sort of just out of sight out of mind for us. Plus Etsy is really throwing curve balls at all the sellers which compounds the confusion.

It is getting to a point where Ryanne says to just call Ebay and ask. You would think after 17 years we would all have the Ebay thing done pat, but not any more. Hate to say it, call, ask, then close the cases as quick as they tell you that you can.

Funny that we give the buyer 30 days to decide if they want to keep our purchase or not, BUT THEY ONLY Gave me 2 days to provide the refund to the buyer. But never cry “Unfair” in today’s world of the “Online-o-sphere”.

We had a discussion last week with our helper and the topic came up about what customers “Expect” these days and how much of that is more about younger buyers thinking the world revolves around them, it is all about them, what they “deserve” and are “entitled” to and how they have been raised on the “I want, therefore I deserve to get” mentality.
Ebay and Etsy say, buyers have come to expect Free Returns, Free Shipping, a lollipop, and pink ribbons, etc., etc. Well no wonder everybody almost since the sixties have been raised on the “I want” syndrome.

Our daughter had to request by saying “May I have, please” and expect the answer to possibly go 50/50 either way. Any time she uttered, “I want” she was told the answer was an automatic no because of the way she asked. She is 40 yrs old now and still will say “May I have….” and always a “thank you” at the end.

Thanks RTWV for the segway into another “MDCGFA mini-blow off steam” opinion and as always, that along with $.30 will get you a third of a cup of coffee. 🙂

mike at MDCGFA in ATL

[Retro Treasures WV]

I have 30 day returns on my items. This is new. Every other return the date ebay says they have to ship the item back has been 5 business days. Doesn’t matter if the item is a standard return or INAD, the buyer has always had 5 business days to ship. This item gives them 14 days. They’ve changed their policy but I see no announcements for this change.

[Mark S]

Retro,

I just had a return come in. It says that the buyer has until Aug. 12th to mail it.

That is 5 business days as usual.

I think you situation with that return is either a glitch with ebay, or your particular item is different in some way.

I would call ebay and see which it is.

Mark

[Retro Treasures WV]

Nothing special – it is a pair of shoes.

[Ryanne]

have the same issue on a return opened on 7/31, they have until Aug 14th to return it. just closed 3 (!) returns from a couple days before that and they had until today to ship them. so that is odd.

[Sigilini]

I have a return that started today and it give the buyer until the 19th which is 5 business days (does not include the weekend).

[T-Satt]

Just checked our return from last night (8/11). Buyer has until 8/19 to return. Not sure why not 8/18, but about 5 business days…

[Author]

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