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Hi Everyone,
Has anyone else experienced crazed buyers who upon receiving their item immediately write several emails to the following tune…
From the buyer:
“I should have paid attention to your feedback. I am not the only person you have taken advantage of! But I will protest every way I can to see that others are not taken advantage of!”
“I have been a member of EBay for 20years. My feedback is not “nearly” 100%. It is 100%. If this is an extraordinary case then I suggest perhaps the persons helping you should be more observant. Thank you!”
I have one neutral and one negative for last 12 months 800+ positive reviews in that same time.
My final response to the buyer was
You are correct. I will be more careful when listing items. Once again, I’m very sorry for the mishap, and hope the full refund is received promptly.
Have a wonderful day,
Sincerely,
DavidWhy do I feel like I was just held hostage for an $18 + Shipping Cost for a pair of pants that I clearly showed and described with clear measurements for all to see.
I guess I’m leaving this here, just for those with similar experiences, that sometimes, no matter what you do, how hard you try, you sometimes will lose out as the ebay seller.
Ultimately, how you respond to the experience (head up move on) will determine your success.
END RANT.
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Some people are just perpetually mortally offended. This has become a pandemic greater than covid the last few years it seems.
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Your response in handling the situation was nothing if not generous. Some people just have an axe to grind, and it has nothing to do with you.
The pandemic has sadly pushed many people past their psychological breaking point. Many who didn’t have too much of a problem before just can’t handle the stress and are unable to think rationally anymore. So there’s that too.
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we only respond as needed. silence really is golden.
Amen to that!
One of the best things you can do as a seller is figure out the best way to keep yourself from getting stressed out about unreasonable buyers. Often this is as simple as refunding them their $18 (or whatever it is, within reason) and moving on with your day.
I can think of a few difficult buyers over the last few years who I refunded and let them keep the item. It wasn’t worth the back and forth hassle to me, and telling them to keep the item completely disarmed them — in fact, I think one of them even became a repeat customer for a while after.
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When I first started reselling I took things very personally. Now I kill people with kindness even if I don’t really mean what I’m saying. I often construct responses with elaborate witty comebacks and biting sarcasm in my head but I generally don’t end up sending those to the buyer. Instead I just type very simple polite professional messages. eg: “My apologies. I’m sorry you’re not completely satisfied. Please return for a full refund.” Separating “personal” from “business” makes life much less stressful.
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After reading a message from an angry or unreasonable buyer, I generally walk away and do something unrelated. I may go hiking or shopping or whatever.
After a few hours or sometimes a day, I will revisit the situation. By then I’ve become emotionally detached. It’s all business, so I’ll respond as needed and not really care about the refund. The buyer never really gets in my head.
Right now, I’m looking into buying a new car. Unknown to me, the prices on the dealer websites are far from accurate. They don’t include unwanted alarm systems, paint protection or interior protection. I thought these deceptive tactics had gone away. Boy was I naive.
I’m still not ready to revisit that situation. In the end I’ll probably go silent with them too.
Life is just too short to let people make you unhappy.
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The Tru Coat is put on at the factory: https://www.youtube.com/watch?v=B2LLB9CGfLs
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I also use the “kill them with kindness” response, even though I have a temper and my initial response is always completely different than what I end up saying.
After I’ve responded kindly to rude customers I’ve had several contact me again and turn very nice. I spent many working years in customer service (before eBay) and I learned that one can never know what is going on in someone else’s life. Perhaps something really awful has just happened to that customer. It doesn’t excuse their behavior, but it helps me to cope with their unwarranted rudeness. (Hopefully the reason I feel better isn’t because I think they deserve something awful to have happened to them – lol!)
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