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This isn’t the first time this has happened to me and I’m sure it’s happened to others too. I’ve already reported the new account and the ID of the blocked account and I’ve contacted Ebay by email. How do you deal with this otherwise though? This guy kept sending me long-winded rants about wanting to buy my hats for like half the price. I ignored the first few, then blocked him when I checked his feedback left for others and discovered all the nasty negs he’d left for other sellers. At this point I guess he decided to try making offers on my items and found out he was blocked. Then he started harrassing me to remove the block, telling me it was “not fair”. I was professional but stopped replying after he asked if he could buy our items through paypal and “make payments”. He kept responding that I needed to call ebay and lift the block.
Last night I deleted the items he had said he was interested in completely off of Ebay and also Poshmark for good measure. This morning I sold a hat that had been liked at the same time as my other hats. Sure enough, zero feedback buyer and when I looked at Paypal the payment name matched the Ebay user name of the guy who had been harrassing us. I have no clue what his malfunction is or why he is so determined to buy from us, but at this point it feels like he’s messing with us for refusing to sell him some random hats for huge discounts. Since we don’t have concierge phone support I think I’m probably on my own to deal with this at this point. Any advice short of taking down all of our items until he moves on to harrassing someone else??
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Wow. Sounds like the same Abusive “buyer” that I had last weekend. I had to block 2 IDs that seemed to be the same person. He moved on and hopefully he’ll move on soon for you. Lucky for me he was only focused on one of my items, a hat. What is it with the hats?
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Lol I guess hats attract weirdos these days. Did he manage to buy from you? I’m hoping that I can get any dings on my account removed from cancelling the purchase he made with the second ID.
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I had the same thing happen to me a while back.
The buyer created a second account and made the purchase, after I blocked the first account.
I contacted Ebay and they assisted me in cancelling the order, without it being held against me.
Good Luck.
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Was this via phone support or email? I wouldn’t be as worried if I had access to phone support right now. I did send an email, but no response yet. I just don’t want a defect on my account from the cancellation, and I don’t want to have to deal with this nutter making new accounts to mess with my listings. Who knew that hats could attract weirdos!
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Old Dad just said phone support is back up but he has an anchor store so I don’t know if it’ll work otherwise. I don’t have an anchor store and when I went to contact eBay about a particular sale recently I did eventually get the chat option to contact eBay (at the bottom of the page), which worked well.
In the past when I’ve had random issues with buyers I have cancelled the sale, selecting “there’s a problem with buyer’s address” as the reason for cancellation so my account didn’t get dinged for it, and sent a refund. Don’t know if you could get away with that here.
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I had a buyer do this not once, not twice, not THREE TIMES, but FOUR. I was scammed on the first two transactions, didn’t realize it was the same person on the 3rd, and finally got to deal with their real account on the 4th, which was registered to an LLC about 30 minutes away from me. eBay refused to let me cancel the transaction despite the PayPal, email, and name matching across all the orders.
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I’m on with Ebay now! Even better, the rep is definitely a native English speaker and is very helpful. He is filing an “intent to disrupt” case on this buyer. I’m being transferred to the team that does this now. My biggest concerns are the potential defect from the cancellation and the potential for receiving a negative from this buyer. For all I know, that’s why he bought something from me. He seems to love to leave negs. The Ebay rep. said that this was very likely not the first time this particular buyer has done something like this so I don’t know if he can see that that’s the case or what.
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In one of the eBay updates earlier this year or end of last, there was a statement about coming down harder on buyers who open multiple accounts in order to get around the system. They can detect accounts from the same computer by looking at the IP address. I am sure that they will not ding your account for canceling a purchase from this person.
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I just had this happen for the first time a couple weeks ago. I think it was a kid or at least judging by the behavior it was. He bought items from me, then immediately sent messages with tons of profanity criticizing my listings and prices (can’t be too bad if he bought them!?). I informed ebay and cancelled the order, banned them, then 2 hours later another user buys the same items from another account with 1 feedback on it in the same small town. I reported them and cancelled that order. Ebay seems to have locked both those accounts.
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