- This topic has 9 replies, 3 voices, and was last updated 8 years, 5 months ago by
.
-
Posts
-
-
I have my first broken item. Searched this topic on the forum and this was the consensus.
“When you contact the buyer, you can give them the option of purchasing the item with a discount or tell them “you’d be happy to cancel the sale with a 100% refund”. If they want to cancel the sale, you can then cancel the sale at the buyer’s request and avoid the defect.”
Ok I did that on my own on day one. Problem is, buyer is nonresponsive for several days. I sent several messages. This same buyer I had to bug twice to pay before I knew one of the pieces was broken. Now I’m late shipping (I have room for that defect) but I’m going to lose TRS if I cancel for out of stock because I have a small store and long ago had two items out of stock dings to due a sell similar quantity mistake I made.
Can I ethically cancel at buyer’s request? I have the item ready to ship which can be easily and cleanly repaired. I don’t want to call overseas customer service. Thanks!
-
To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period…
The defect rate won’t affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period.
Hm, I have a .42 rate now without this one. But only 3 buyers if I get this one. So maybe ok? Ebay is flagging the % in my seller performance display. -
I once sold a tie and noticed a tiny blemish when packing it. Since the shipping was so cheap, I sent it anyways and then refunded the buyer. It cost me a couple of dollars, but was worth it for the “Goodwill” factor.
I told the buyer “It distresses me to send a less than perfect item. so I’m refunding your cost”.
-
You can cancel and say the buyer requested it. Since the buyer is not responding that may be the end of it. Only problem is if the buyer does pop back up and notify eBay that they didnt ask for the cancellation.
Tough situation, but ultimately the responsibility does fall on you. When we have to cancel an item because of our mistake, we always give the buyer an immediate refund and then let the buyer know they can have a 25% discount on anything in our store.
-
Still no word. Someone on my Facebook reseller group who is a much better researcher than I actually found a replacement. So, I’m shipping out the other two pieces late and will send the replacement piece when I get it. I hope she doesn’t leave me my first negative for being so late on delivery. I’ll try to fight it if she does.
-
I still have not heard from this person. I received the replacement item from the other seller and shipped out today with a shipping upgrade to Fed Ex Home. Fingers crossed they do not leave me my first negative. Packed the crap out of it.
-
-
Yep. And lesson learned about storing unlike items together without proper wrapping. Seems like you kind of have to pay your dues making each mistake and then you know what not to do. I think participating in SL helps me avoid a few altogether. Just listening all this time prepares me take things in stride even though I’m kind of a perfectionist. So, thanks again SL!
-
LOL. Ok so wrote like 5 messages over two weeks and put a note in the package. Finally hear from this buyer with a page long message about how one of the other items in the set cracked in transit. A lot of irrelevant details thrown in like her husband is in the military, yada yada yada. Asked for photos and haven’t heard back. Of course it was Smartpost too so I won’t get any insurance money. I just have to laugh at this point and write this transaction off. Does anyone know how long she has to send proof?
Also had trouble with a switch out on a return (skipping that long story but I got my money back after a couple of calls and the defect is supposed to be removed). I’m grateful I cruised along for two years without any problems!
-
-
- You must be logged in to reply to this topic.