Home › Forums › Customer Issues › Blocking has limits
- This topic has 9 replies, 7 voices, and was last updated 3 years, 4 months ago by Jay.
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12/10/2020 at 9:25 am #84143
This isn’t so much a customer issue as an eBay user issue. I received a weird message from an eBay member telling me my price on a specific CD was too high. I politely explained I had to cover shipping and fee costs etc.
They persisted and actually sent screen shots of other seller listings that were cheaper and I again told him politely to maybe buy that one. Ultimately they sent me 10 annoying messages and the last one simply said “Dumb idiot.”
I blocked him after the first couple messages, but I found out there is a problem with the way eBay handles blocking. Blocking will prevent someone from buying an item or sending messages usually, but if they have a response from you in their messages for a message sent before you blocked them they can continue to reply to that old message and harass you.
I was on the phone with eBay for 30 minutes to get this resolved. At first they tried to say they would give them a warning and punish them if they did it again. Of course I protested and pointed out that he already sent 10 annoying messages, and asked what new message could they possibly send that I would even want to receive.
eBay finally removed all messages between us in his account so he can no longer contact me.
So the moral of the story is, if you want to truly block someone, you have to get eBay to purge you from their messages.
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12/10/2020 at 9:40 am #84144
Yeah, we just ignore. I actually dont even open them and just “mark as read”.
Usually a grumpy troll only sends 10 messages if we interact. Silence is the killer of trolls. They like to be fed.
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12/10/2020 at 9:42 am #84145
Right. But it’s hard to imagine their motivation. Possibly loneliness, or bitterness over some perceived wrong.
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12/10/2020 at 9:51 am #84146
Who knows. If they got in your head then they’ve won.
I learned I win when I dont rent people space in my head for free 🙂
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12/10/2020 at 11:49 am #84157
Mummers,
Thanks for the heads up on this. Very good to know. I got an obnoxious message yesterday, and crafted a few responses that I ultimately was able to get myself not to send (very proud of myself), and ended up blocking them. So now I am more confident that I really won’t hear from them again. -
12/10/2020 at 12:12 pm #84159
Nothing good comes from engaging with these types of people. Just let the convo die.
If you really need to respond, then here’s what I do:
I type out the entire message I want to send, then I delete it. It gets the thoughts out of my mind and into written form. This typically works for me. I’ve used this same method on social media and on forums such as this.
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12/10/2020 at 3:36 pm #84163
I generally wait until the nest day, before responding to many of these types of messages. It helps me, to leave the situation mentally, before coming up with a response. It also keeps them out of my head.
Long ago, I gave up on figuring out the motivations of these people. I have enough things to do on a daily basis, without making their problems, my problems.
Once I’ve determined, that they are not reasonable people asking reasonable questions, I just ignore them and move on. If they persist, I’ll block them, but this doesn’t happen too often.
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12/11/2020 at 9:23 am #84170
I had a similar situation. I blocked a buyer who persisted in sending me low ball offers for the same item over several months.  He had sent me one email also asking what price I would accept, to which I’d replied, then a few more low ball offers. I blocked him and then got a new message from him asking me why I’d blocked him. Was so surprised that he was still able to contact me. Now I know why. Thanks
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12/11/2020 at 4:56 pm #84185
While I do agree “don’t feed the trolls”, when someone is attempting to harass me even after I block them and the messages get through, I too call ebay and insist on them blocking the person completely. I’m trying to run a business and don’t need 10 notifications on my phone from someone with emotional problems. Although ebay is notorious for “different answers from different people”, I have been told by a couple people over there that when someone sends a bunch of harassing messages on ebay and it is called in and reported by the recipient, they do temporarily suspend the harassers account and if they do it again they are banned permanently.
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12/11/2020 at 7:17 pm #84189
True. I agree that the seller has every right to call eBay and get that abusive person suspended/blocked.
In 12 years on selling on eBay, we’ve thankfully never had anyone keep harassing us when we’ve ignored them.
Ryanne did have a SELLER harass her when she opened a case for a defective buyer. The seller began emailing her threats. Very weird. Ryanne called the local police in the seller’s town. They were nice enough to call the woman and tell her to stop.
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