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I received a best offer and accepted it. After a couple days of no payment, I sent the standard eBay payment reminder. I heard from the buyer immediately stating she didn’t buy that item and hasn’t bought anything on eBay for months. I responded letting her know I had received an offer from her and I had accepted it. I thought maybe she didn’t realize offers are binding as I have people ask for cancelations all the time who don’t seem to realize best offers are actually sales. I didn’t hear back from her but I did receive an email from EBay saying the sale had been canceled because she had reported an unauthorized use of her account. Just wondering if this is something that has happened to others?
The item is a toy. I sell a lot of those and I have had parents message me many times before asking for cancellations and apologize for children making offers or BIN purchases on their phones without their consent. I’ve also had multiple people purchase things and then they get canceled because those buyers’ accounts are suspended. But this is the first time I’ve had someone say their account was used fraudulently to make an offer.
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Yep, we’ve had buyers just this year claim they didnt buy the item and had their account hacked. I guess its possible, though unlikely if the address wasnt changed. How else would the scam work?
As you said, I think people have their kids or family members buy items without permission. Instead of admitting this, they say they were hacked.
I dont know how many sales we have had to cancel because the person just got cancer or was in a car accident.
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I’ve had several cancellations this week alone. It doesn’t bother me (too much) and it’s easy to re-list the items. However, with this fraud alert, the item was completely removed. eBay said in their fraud alert email to check my sold listings to access the item for re-listing purposes. I did that but it said the listing could no longer be found. I had to just dig out the item and start all over again. That was weird and annoying. I don’t think I’ve ever had trouble re-listing before.
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Along the same lines is people claiming that they never bought an item. I don’t know if people are sitting on their phones and butt buying or what. We sold an item last week and the buyer messaged me saying she doesn’t know how it happened, but that’s the second time it has happened to her. I sure hope she doesn’t expect her shipping to be refunded.
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I recently had a buyer bid on an item, did not pay, sent invoice and emails and nothing. I opened unpaid item case, close it for nonpayment, relisted the item and boom! Same buyer bid again! I thought perhaps the fist time they just goofed and did in fact want to purchase the item, but here we are again with an unpaid item case open. I have blocked the buyer.
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Previously on the forum, someone had a thought about a similar issue. Perhaps the buyer has an item up for sale (probably on a different account) that is the same as what you are selling. They see your item as competition and try to tie it up for a while so that theirs is the only one available. They think it will help them sell theirs faster.
I’m sure this isn’t the case for every issue like this. There are people who just like to mess things up.
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