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A buyer just messaged me asking if I’d accept $40 on an item. I would accept this. Unfortunately there isn’t a reply with offer option for the message, just plain old reply. So, I thought I would just revise to modify the price to $40 but I get an error message when I do this about having an active offer. I did send an offer to another buyer earlier and it has over a day left on it.
Is there any other way to get the $40 buyer an offer or lower the price to $40?
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I’ve noticed this recently myself, and it doesn’t make sense that eBay won’t let you negotiate with a different buyer just because an offer is out elsewhere. You could try calling eBay in this case and see why it is happening. I have a feeling it is a glitch or something that they didn’t think all the way through.
One possibility, you can tell the buyer to pay full price, and then you will refund the difference through PayPal. The only issue there is that PayPal won’t refund you their fee for the difference between the purchase price and $40.
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This isn’t a glitch. It happened a few weeks ago with a buyer I sent an offer to. They asked if I would sell it at a lower price, I thought yes, and then I wasn’t able to revise the price in the listing or send an offer through the message.
I had to tell the buyer that Ebay wouldn’t let me revise the listing for 48 hours, but once I was able to I would change the price and then message them that the price had been lowered. My buyer was patient and waited. It was a collectible item.
There’s a really round-about way to find out how long a sent offer has until it expires. I’m not on a computer now, so I can’t see how I determined the exact length of time.
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If you are looking at your active listings, a listing that has an offer active or has had one in the past will show “Review all offers” in the left column. If you click on that, it will show you all the offers given or received on the item. If one is still active, it will list how much longer the offer is active.
When I said glitch, I was thinking more in line with perhaps eBay didn’t mean to prevent you from making an offer through messaging. When I was at eBay Upfront in NY two weeks ago, they did say something about adding a negotiation function to the make an offer function. I thought that they were talking about buyers who have had an offer, but what about a person who did not get one and just asks? Shouldn’t you have the normal function of making an offer through the message? I don’t know; perhaps their design was not to allow negotiation, but they will be changing that in the future.
I tried the same thing that you did when a buyer asked for a lower price. I asked the buyer to wait, but he/she was not as patient. I think that this person did get an “offer to watchers” previously.
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Thanks for the responses. My solution was to end the listing and relist it with the lower price. Then I message the buyer to buy the relisted item. Fortunately this worked
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One thing I’ve noticed, there is only a send offer option with the first response and if there are additional responses from the buyer those won’t have the option. If that is the case just go back to the first message and respond to it again with an offer.
If that’s not the case then you are kind of stuck with relisting I think, since it’s always been that we can’t revise most details of an item which already has an active offer.
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Just in time for this post … I just started to send offers for today. I selected a few where I’m taking 20% off and pressed Make Offer. Right under the area where I type in the percentage is a check box “Allow Counteroffers”. If you hover around the information box next to it, you get “Buyers can send you counteroffers. You’ll be able to negotiate until an offer is accepted or declined.”.
I like the way it is implemented because there will be some items where I won’t want to take counteroffers.
However, this does not answer the question whether an unrelated potential buyer can send you an email and you can send an offer back.
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I’ve had multiple issues this week alone with buyers who received an offer, wanted to make a counter offer and couldn’t because there was still a “live” offer out there, either to them or someone else. I’ve started using the “end and relist” method to circumvent waiting for offers to expire. I do make sure that the “allow counteroffers” box is checked, so not sure if those earlier offers had that checked off or not. Hopefully having the allow counteroffers checked will help.
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