07/21/2020 at 6:28 pm #79827WBirdParticipant
I remember a lady calling the podcast about the issue where her ebay invoice for Fedex shipping was way more than quoted when she printed the label. I measure and weigh every single item before printing my labels. I shipped an 8 lb coat and was billed for 11 lbs — $27. I feel this was either an error or a gouge on purpose.
I asked at Fedex if there is any way to get a commitment at dropoff on the weight. They were evasive, but suggested I get a receipt, which I always do, but it doesn’t state the weight on the receipt.
Has anyone figured out how to not get dinged, besides not using Fedex?
07/21/2020 at 7:06 pm #79828plightParticipant
This happened to me recently as well you can’t trust EBAY’s prices or fedex
i even went over the weight my measurements were accurate it was supposed to be $11 I was charged $17
07/21/2020 at 7:41 pm #79830AmatinoParticipant
- Location: Texas
I’ve asked for a weight confirmation at drop off, but they never give me a receipt for it. I’ve been known to eat the extra fees and ship USPS rather than use FedEx. I hate that you can’t trust them.
07/22/2020 at 7:48 am #79841RyanneKeymaster
- Location: Virginia
is there a way to appeal? anyone ever do this? i’m curious as well. could it be the DIMM weight is larger than 11lbs on your shipment?
07/22/2020 at 9:39 am #79846
I was thinking the same thing as Ryanne. It may be the DIMM Weight was needed to be applied.
But here is a way for you to check:
Go to Flippertools.com [a member of this community developed this site primarily for sellers]
Then scroll down to his Dimensional Weight calculator. Click clear to take out default info. and input your weight and sizes [LxWxD] and the calculator will tell you what the surcharge for those cubic inches and weight will be. We use this tool constantly.
Anything over 1,728 Cubic inches will be subject to the DIMM Weight charge. All that means if you are “oversized” then all the carriers will charge for a higher rate. So it is very conceivable that an 8 lb. package could be charged at the 12 LB. rate on even more, just depending on the total cubic inches alone.
You can also use his other calculators to even calculate the dollar cost if you know the zip or zone it was shipping to. One of his tools even shows which service and which boxes are the cheapest methods of shipments.
All of us keep his tool open at all times on our second monitor in dro down mode and for every item we list we just click and add the numbers and then build in our prices for Etsy Free shipping. On Ebay and Shopify we use calculated shipping.
But check it out and see if it is only a matter that the package was a candidate for DIMM Weight increased Tier Pricing.
If you can give me the sizes [lxwxh] and using your 8 lbs. item weight, I can do it for you in about 15 seconds or less. His tools are great, all encompassing and saves us tons of time from having to go to other separate sites.
Jay or Ryanne may even remember the name of the SL member who developed Flippertools. Jay was following him and his development of that site for awhile. Years ago he used to post here on SL frequently.
Hope this helps a little.
mike – mdcgfa
07/22/2020 at 6:14 pm #79862WBirdParticipant
Thanks, Mike. I also use FlipperTools regularly, but I had not used the DIMM weight tool. However, I do measure EVERY package before I ship and I plug these measurements and weight into ebay when printing bulk labels. Just want to clarify, are you saying I cannot rely on ebay to be accurate and should always double check with this tool?
07/22/2020 at 6:18 pm #79863SimonParticipant
- Location: San Francisco Bay Area
Make sure that you’re rounding up when measuring, not rounding down and always measure at the widest points. With large boxes (and especially frankenboxes) there can be large variances depending on where you measure. I get the feeling that FedEx measures packages much more precisely than USPS.
07/23/2020 at 7:16 am #79874
No, it is just a good dbl check to do periodically.
We use flippertools regularly because we use SixBit to list with on 3 and soon to be 4 platforms. When creating the one universal listing in SB we calculate what we wish to build into the Etsy Free Shipping fields and as such need to pre-calculate that dollar amount for oversize FedEx packages. At 4 lbs. FedEx beats USPS and certainly beats the heck out of oversized packages, hands down. So flippertools allows us to know what price tier to add onto our Etsy listings.
07/23/2020 at 7:19 am #79876
Does FedEx measure every package?
Bear in mind that almost every UPS facility and many, if not most, FedEx facilities now use automated scanners to measure each and every package. When a box bulges, the measurement of the bulged side is increased or lengthened, and the automated scanner will read a longer dimension.
07/23/2020 at 7:21 am #79877JayKeymaster
- Location: Virginia
This. I’m not sure I’d automatically blame eBay on this one. Fed Ex employees check each and every box and likely round up.
07/25/2020 at 5:25 am #79938PellMellResellParticipant
Is there an easy way to compare what FedEx charges for the label on the back end thru your ebay fees verses what was quoted on the front end. I assume not since that would be too easy. I have had FedEx charge way more on the back end on a very large item than what was charged to the customer on calculated shipping and what was quoted to me through eBay labels. I ended up having to eat like $20 or something. But I don’t recall it being very easy to find this info either. Anyone have any experience with having a FedEx account? Is there any upside to shipping directly through FedEx account prices or other alternatives to eBay labels? Also does anyone ever use UPS? I have never seen a benefit or reason to use them. When I have compared prices on PayPal for a UPS Label like on an oversized item, and its always way more expensive. Am I missing something or is it just a UPS for Amazon & FedEx for eBay kinda thing?
07/25/2020 at 9:06 am #79940buytikiselltikiParticipant
I’ve had to ship a very large (3 feet plus ) very heavy (30 lbs plus ) items ( guitars, amplifiers) and only have an old spring scale for that range of weights – so I always round up the weight a little. When I drop these packages off, usually write down the reading in their scale. Also learned that 39 1/16 inches equals 40 inches so always round up.
admit to spending too much time resizing a finished package to get it under the dimensional threshold.
Had one chargeback once – never again.
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