- This topic has 9 replies, 9 voices, and was last updated 8 years, 3 months ago by
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Buyer receives his new old stock t-shirt. I get an email ‘I am very disappointed in this auction (wasn’t an auction, but whatever)… shirt is stained blah blah blah’.
No problem, I told him, send it back. Full refund etc…
He immediately opens the return.
The second, I mean the second, USPS marks it delivered back to me, I get this: I see that you got the shirt. I expect my refund now.
I have one negative (see prior posting about it) and I just know he’s going to leave me a negative… that spidey sense you get with buyers. Technically I have until the Jan 24th to refund. I know I’m being passive aggressive here (it’s all of $29 dollars) and I always immediately refund, but I want this ass*ole to wait until midnight on the 11:59 on the 23rd. To screw with him, and to delay an almost certain negative.
How should I handle this?
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Have you inspected the shirt? Is there anything you can go back to the buyer with to say it’s not in the condition as sent? If you have something on the email record that shows he’s being an ass, perhaps they will remove the negative? You can say look, it came back, there was a problem, I refunded in good faith/good time, but he left me a neg anyway. EBay checks the records, sees you’ve done good, and take it off.
That’s the only way I can think of to work around it. Otherwise they’ll just say it’s the buyer’s opinion. Perhaps the Elves will have some more ideas.
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I would offer not to make his upset yours. I agree with previous statements of refund and move on. After giving the refund, go list 2 high value items. As others noted, deal with the negative feedback only if he posts it. Then reply with a professional statement such as the one noted above stating someone like return accepted and refund given. 100% satisfaction is our goal.
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We all occasionally get the impatient buyer that expects next minute responses, shipping, feedback, etc.
I advise in cases like these you politely respond something along the lines of
“Yes I see that the package has been delivered. I am currently not a home, but I will inspect the item and issue your refund at the next available opportunity. Thanks!”I find that a little politeness in a prompt response even when no giving the impatient buyer what they want usually works. I have 3 business day handling so I get the impatient shipping question occasionally when a weekend falls in my handling time. They just don’t want to feel ignored.
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Just be glad the buyer actually contacted you before leaving negative feedback. I just received my first negative feedback in over a year and the person never even tried to contact me first.
If you refund quickly and are polite, you might avoid the negative feedback. No matter what happens, just block the person and move on. Sometimes there is nothing you can do.
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As a general rule, any time I feel tempted to take “xxxx” action “just to screw with” someone, I recognize that it’s probably best to step back from the situation and not succumb to that urge… the possible exception being blocking a buyer who offers less than 1/4 of my asking price (and even then, I probably shouldn’t… but I often do. Nobody’s perfect!)
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