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Issue #1–scammer?
Customer bought a stereo from me and immediately requested a cancel so he could purchase a different one from me. I accepted, he low-balled and I took it. After receiving the item, he said he was unhappy because there was no remote. The listing said it was receiver and power cord only. The pictures did not imply a remote. He wanted an additional $17.50 off. I actually agreed to it, then he rescinded and sent the item back. Ebay paid this guys shipping so neither of us lost, but he left me negative feedback. I did not even have to call, it was removed within a couple days. I looked up this buyers feedback left for others and found 6 of 18 were negative for not allowing a return. Half of the positives were for accepting a return. He is definitely an abusive buyer and I reported as such. Lesson learned: Ebay really does have our backs when we do things right.#2-Customers don’t read
Customer bought a broken VCR that doesn’t play and needs a new belt, which was written in teh description and item condition. Returned because it didn’t work. I price my shipping a high and flat to offset the free return shipping. I only lost a couple bucks, and someone else will buy the broken VCR. I don’t know if anyone else does this, but I charge $10.99 for example for shipping a knife. I did get 1 complaint, but it has saved me several times already.#3-customer did not measure to make sure the part fit his pool
My shipping price was high on this one with no discount for buying multiple items. Customer bought multiple items, so the shipping eclipsed the item price. He messaged me politely saying he made a mistake and it wasn’t worth sending back due to shipping cost. I did the right thing had him initiate a return and refunded him $35 additionally through Paypal that I had made off the flat shipping rate. I can resell the rest–these items sold VERY well for me and I got them for free. The customer lost quite a bit for shipping, but he was happy as could be and left glowing feedback.#4-This makes me feel warm and fuzzzy
An accordion caught my eye at an estate sale. They wanted $120, but sold to me for $80 because nobody was even giving it a glance. I quickly saw a similar item sold for $1300 a couple weeks prior. I listed for $3500 hoping for a 50% offer and quickly had several hate mails complaining about the price. Within 3 weeks, I had a nice woman from Sweeden tell me she loved it, but would only be able to pay $1000+shipping. The item did not show shipping to Sweeden because I was not aware of the maximum $2500 for global shipping program. I stepped outside my comfort zone and revised the listing out of GSP. It arrived in less than 10 days. Customer left me feedback right away and even sent me a picture. This one really made the negative experiences all seem worth while. Someone who REALLY appreciates finding a 92 year old instrument. There were 0 pictures of the same color/model on google, so I knew it was unique and so did she.
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#1: We always require buyers to open cases if they have an issue or want a return.If you had done this, then giving them a partial refund would have ended the case. The buyer cant accept a partial refund and then return the item.
#2: Yep, customers dont read. This is why we always put BROKEN FOR PARTS in the title itself. Even then a buyer might not read. But because you put the condition in the listing, the buyer just returns and pays for shipping.
#3: If buyers dont read the measurements then they can return at their expense. It’s a pain to lose a sale, but we dont lose money.
#4: Congrats on the huge accordion sale. We try to remember these kinds of happy sales are much more common than the rare grumpy buyers.
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