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07/14/2020 at 9:45 pm in reply to: Advice about customer wanting me to mail back her returned item #79585
You do not have to have free returns enabled in order to refund less than the full amount. I have never offered free returns, and I had that ability come up for me on a return last week, which was very similar to this one.
I offered a partial refund to the buyer after the buyer had already shipped the item back to me. She was happy to pay for the postage for me to send back to her, so I just deducted that from the refund amount when I got the item back from her, and then shipped it back. It was pretty easy and simple.
That said, I should note that the (not correct) return reason she had entered was “missing parts/pieces”. I do not know if that lower refund amount functionality will come up for me when it is other return reasons like “doesn’t fit” or “don’t like it.” But you can check this pretty easily for your case since it’s happening right now.
Steves Stuff,
Thank you so much!!!! You nailed it!Now I can go research comps and see how much I might be willing to pay for this thing. But I’m happy just to have learned something new.
Thanks for your input, AF. I’m resigning myself to the realization that this will be a super long tail item due to not being to identify the artist. Oh well.
But at least I got a joke and learned about Astrid Proll!
I haven’t gotten feedback from this buyer yet, but it’s a completely different situation here. I’m actually using this percentage deduction as a way of doing a partial refund that the buyer and I agreed to – so there’s no risk of bad feedback. I didn’t realize beforehand that this process is a way of reporting a bad buyer, which I really didn’t want to do. But I figure she inadvertently negatively affected my service metrics with a “parts missing” return reason, and I inadvertently negatively affected her buyer rep with this refund deduction, so we’re even.
But I don’t worry very much about bad feedback, as long as it doesn’t bring my percentage below 98-99%. I would much rather get a bad feedback than have to pay for return shipping, or have to refund original shipping, or lose money on a transaction some other way.
Well, if you have 1 day or faster handling, then you do get the 10% discount on FVFs if you offer free returns. That’s the only benefit I can see at this point. But does that discount offset the amount you spend on return shipping?
Slight tangent that might be of interest:
I do not offer free returns, and never have, but I do have the capability CJ describes of being able to refund less than the full amount on a return/refund with a problematic reason. Just did this yesterday on a false “missing pieces/parts” return. This capability was originally advertised as being available only to those who offer free returns, but must have been rolled out more generally sometime since, which I’m very happy about.Based on my experience, I would say that it will be counted as a SNAD whether you acknowledge it or not, and whether you argue with ebay about it or not. But then again, maybe things have changed since the last time I got a false SNAD over a year ago.
Deer and fawn.
Some deer have long ears.https://pixels.com/featured/long-eared-mule-deer-donna-cain.html
Does InkFrog serve as a back up for photos as well?
I don’t understand the advice to cancel the order. You get a defect for cancelling an order if it’s not at the customer’s request, no? I’d rather have 1 bad feedback than 1 defect.
So basically the question is:
Is it worth $9 to prevent a single negative feedback?Even though I’m typically not afraid of having one or two negative feedbacks, I think I probably would pay $9 to avoid one, if it’s a very rare event.
In addition to what Hausfrau mentioned, I take into account the time & materials it takes to photograph, pack and ship. Just last week I bought a cool vintage glass ceiling lamp for $1, but once I found out I could only sell it for about $20, I put it in the donate box. I didn’t want to deal with packing it just to get less than $20. But I am going to list a Lefton figurine I got for free that will sell for only $10-12, b/c that’s fairly easy to ship. Of course, if I had been able to look these items up on ebay prior to buying, I wouldn’t have taken either of them, since I’m looking for a much higher per-item return in general.
Did you register recently? Or a while ago?
I registered a month ago and am expecting to hear about bank account issues sometime soon because I didn’t include my middle initial in the form (there was no middle initial field). A MP CS rep told me I would be contacted sometime in July re: fixing the issue.
06/27/2020 at 7:43 pm in reply to: What percentage of your inventory do you sell every month? #78803Mr. Schiavo,
I have approximately 400 items in my store. In 2020 so far I have sold 280 items, so approximately 45 per month, which is 11%.
If you want this data for other folks on SL, just check out the weekly numbers/podcast thread where people post their store size, # of things they sold in the last week, etc. From there you can calculate the numbers you’re looking for.
I haven’t done it, but if you can sell the entire magazine, I don’t see why you wouldn’t be able to sell a small portion of it, too.
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