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Sharyn, Scroll down on that page—-that sales is not sitewide, its limited to products from about 100 selected sellers. I’m sure there are some good deals, but it isn’t likely to impact our sales very much.
03/28/2018 at 9:17 am in reply to: Is Ebay Considering Returns to be Defects Again but not telling its Sellers? #36475totommyto,
I didn’t get the email, probably because my one return in the last 12 months was for fit, no INADs. But if I had received it, I’m with you….quick look, and done with it. If by reduced visibility ebay means return rate is a factor in Best Match, I can live with that, because I doubt it is a major factor….there are a lot of factors in Best Match. But more to the point, most of us here sell one-offs, not multiple quantity items, and we should always remember: much of this stuff is really aimed at the multi-quantity sellers, because the data is meaningful at that level. Like eBay’s price recommendations: the few I get are often laughable, but that’s because ebay has so little data for my type of stuff, But multi quantity ne2w merchandise sellers have told me they actually benefit from some of that stuff_ ebay has enough data to provide pretty good suggestions.Same sort of thing here. Return data for someone with tens of thousands of sales for multi quantity listings can be useful: a seller with a high rate in a particular category would be wise to re-evaluate his listings, maybe even switch suppliers. But for most of us, this data isn’t very helpful. A few false INADs tell me nothing about the quality of my listings or items, and even the real INADs aren’t likely to tell me much that I can do anything about.
That’s great to hear! We’ve become more willing to buy small appliances etc—if the price is right, even if we can’t get them to work, we can part them out.
03/27/2018 at 3:10 pm in reply to: Is Ebay Considering Returns to be Defects Again but not telling its Sellers? #36416thebugman, this has nothing to do with defects. defects directly impact your seller status (TRS, Above Average, Below Average). While apparently your return rate can impact , to some unknown extent, your search visibility, it doesn’t impact your seller status. Personally, I suspect it doesn’t even impact your visibility all that much, but ebay will be happy to let you think it does.
03/27/2018 at 9:42 am in reply to: Is Ebay Considering Returns to be Defects Again but not telling its Sellers? #36339I didn’t get the letter. I’ve had one return in the last 12 months, and it was for fit (a coat). I think ebay recently said—unfortunately, I don’t remember where i heard it, that the overall average return rate on ebay is about 3%. I’m quite certain that’s a lot lower than ecommerce generally. I remember thinking “that can’t be right” but pretty sure that was the number they gave. But be that as it may, I wonder to what extent these letters are using a seller’s worst stat? What I mean is this:
My 12 month OVERALL return rate was: .47%. But notice that ebay provides three ways to loo at this: category: my rate within clothing is: 2.7%. Then there’s condition (used). My rate there is .66 %. Then there’s price (over $100): my rate there is 16.67% (I don’t sell a lot of over $100 items). So, depending on which one they choose to use, my return rate can be described as anywhere from .47% to 16.67% This information might be of some use to a seller, especially a seller who is selling new products, but is of very little use to me. If my buyer had chosen an INAD reason , then this one return probably could have been used to justify a warning. This is just ridiculous.
One last thing: Frankly, I really doubt that this is having much real impact on search placement. There are a lot of factors in Best Match/Cassini, and I doubt this sort of thing (unless the rate of return is huge) is likely to be a huge factor. Also, I assumed they would use it as a factor in Best Match—yes, they eliminated it as a factor in the defect rate, but that has to do with seller status and even possible suspension. They never promised us it wouldn’t be a Best Match consideration. It might not have been used that way in the past, but that’s only because they didn’t have the data to create these ludicrous “benchmarks”.
I DO think having the benchmarks and this information can be useful for some sellers, particularly of new products. If it’s obvious hat one or two products are causing most returns, it might be wise to make some adjustments. But for one-off sellers, it’s not very helpful. Once again, it’s ebay misunderstanding the value of its data, just like most of the price recommendations I get—-may well be useful for sellers of new products, but usually laughable for my stuff.
03/26/2018 at 10:31 pm in reply to: Is Ebay Considering Returns to be Defects Again but not telling its Sellers? #36300I see some folks mentioning no returns or fewer han ebay is saying when they look at their returns….I suggest going all the way over to the right , I think you’ll see something like “closed returns”….that’s where your older returns will be. Hope this makes sense.
that’s good to know.
Jay, Measurements on a jacket? Not sure I’d try to upsell, would probably just provide the info, thank them for their interest. It would really depend on the question , the item, and the extent to which I want to move stuff. But what if the jacket is from a certain sports team, and I have some more jackets and jerseys from that team? Now, I would answer the question and probably mention them, to gauge interest. If the buyer wants to explore it further, fine, if not, fine again.
I don’t see this as something I would necessarily use frequently, just think its something most sellers don’t realize and some might find it helpful. Sorry if you don’t see any use in it for your store.
Jay, there’s a segment of ebay radio devoted to it, a couple weeks ago I think. You can find it in the ebay radio past shows section, Episode 715, Segment 7. Also, last week’s Weekly Chat was devoted to it, but I know you tend to avoid the ebay Community Boards like the plaque.
Jay, sorry—I see you DO need to register—although I think the registration is the same one used for all ebay webinars, so no big deal.
It’s something you can use or not. let’s say a buyer asks me a question about a dinner plate I’m selling. I answer, and I mention that I have other pieces in the same pattern (listed or unlisted)…would the buyer be interested in buying more than just the plate? If the buyer’s interested,and if we can come to an agreement, I can bundle the items together in one lot (including items I don’t even have listed yet on eBay—although in that case, I’d want to share photos and details in the ebay messages)—-I can send buyer an invoice and buyer can pay via payPal right from ebay messages.
Now, if upselling is something you have no interest in, then ignore all of this. But if you like the idea of taking what might have been a ten dollar sale and turning it into a $100 sale, it might be worth looking at this. There ARE more details, but I don’t have time to go into that right now. Have you watched the video?
Just going to throw this out there. I had posted this ebay video before, but at the time you needed to register to view it. it is now available here, without the need to register. As I stressed before, while the video is aimed at auto parts sellers, this tool can be used in ANY category:
03/26/2018 at 12:55 pm in reply to: Is Ebay Considering Returns to be Defects Again but not telling its Sellers? #36178JulieB, probably not what you want to hear, but offering free return shipping is likely to cut down on INAD claims
I don’t think ebay counts returns as “defects” anymore, but at the time they changed that policy I do think they said they would still be tracking returns and indicating situations where the return rate seems high.
I like to think I’m a helpful person, and so I’d be glad comply with your request and publicly shame you for only putting up one listing, but I got zero put up. So I don’t think I’m the person to do it! LOL (My excuse: I’m re-doing our inventory system)
I have about a dozen of them, all bought from that ebay seller—and I have usually waited till he’s running a Daily Deal or there’s an ebay store wide coupon, etc. I put the wheels on mine, because I have very limited space….this way I can set them cheek by jowl and roll them out to get access. I store a combination of file boxes and banana boxes on them, plus some have loose items, like framed paintings, etc. I also use some to store shipping supplies. I’ve never had a problem with this seller.
I’m not sure what the stated weight limits are, so far, I haven’t had any problems, and some of my boxes are filled with hard cover books, corning ware, etc….so some have some weight to them. But yeah, HIGHLY RECOMMENDED!
Thanks! Great stuff! Love learning about new things to be on the look out for!
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