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try checking into the Knights of Columbus, the Catholic fraternal service organization…
I didn’t catch the live event, but just listened to the presentation, which was only about 20 minutes long (the Q&A looks to be about an hour and a half long, I’ll try to catch that later.)
One thing he mentioned is that sometime in June (perhaps June 1st?) ebay will automatically switch 14 day returns to 30 day returns. He did not mention that fact that there are some category exceptions…I would wonder whether they are going to switch ALL 14 day returns to 30 days (even in the cats that will still permit 14 days), or only those cats which require 30 days. Hopefully, that will be answered in the questions.
He also indicated that they will be releasing more information about seller protection under the new return rules, and they’ll then have a webinar on that. I suspect there may be a surprise or two hidden in there…
Also, I got the distinct ebay was saying that 30 day returns are an industry standard, and that 30 day free returns is a good way to exceed those standards. In other words, replacing the 14 day option with 30 days brings a seller up to “industry standard”; free returns is even better because it exceeds standards.
Has anyone listened to the Q&A?
https://www.worthpoint.com/worthopedia/music-movies-magazine-collection-lot-541608357
Some useful info in the description. This lot was sold in the UK, where presumably the magazine , while uncommon, would be more common than in the US. $20.48 for the lot.
05/15/2018 at 2:35 pm in reply to: Scavenger Life Episode 360: Is Diversification a Myth or Reality? #40001Thanks! How’s your sell through? Do all auctions start at 99 cents?
05/15/2018 at 12:06 pm in reply to: Scavenger Life Episode 360: Is Diversification a Myth or Reality? #39983jadowa, I’ve looked at TopHatter before….what sort of stuff do you list there?
Oh, annie, just want to be clear: I’m not saying you should not contest existing claims, I just think you might be able to avoid them in the future by using FRS.
annie you say ” I’m not going to just continue to let buyers make claims on my store that I’ve worked so hard to build up.”
But without FRS. you can only fight the claim once they make it, you can’t actually stop them from making it. But since the incentive for most false INAD claims is the free return shipping, you can reduce, and maybe entirely stop, your buyers from making false INAD claims by removing that incentive.
annie, I have had very few returns, period (I’m pretty small, and most of my items aren’t high return type items). In the last 12 months I’ve had one return. My buyer notified me he loved the coat but it just didn’t fit (yes, I had included measurements) I made clear that he should just return it on my dime, no problem, and he gave me glowing feedback.
I suspect some buyers will continue to make false INAD claims even if a seller offers free return shipping, probably because the buyer hasn’t checked to see that the seller offers FRS. Thing is, as long as they don’t actually file a claim, just give the INAD as a reason for the return, I don’t think it matters. They do it within my 30 days, I provide the return shipping label, they send it back, I relist. No stress, no calls to CS, just simple straightforward return. Even if I suspect the reason they give for the return is bogus, it doesn’t matter….I can handle it as I would a legit reason return.
I’ve seen sellers saying for a long time saying “Ebay needs to DO something about false INADs!” Well, like it or not, ebay has done something: they are promoting free return shipping as the solution. The more sellers provide FRS, the fewer false INAD claims there will be.
anniethrifts,
And that right there is one of the main reasons–probably, THE main reason— I went with free return shipping several years ago : I saw the complaining from sellers about “false” INAD claims designed to get the free shipping, and concluded better to offer free shipping than try to change human nature. The simple fact is, a certain subset of buyers will use the INAD claim to get free shipping, and I can either spend time and energy trying to change their behavior, or I can offer free shipping and remove the main incentive for a false INAD.
Business is business. I’m in the business of selling stuff , not reforming human nature.
Agree with Mike…both on the value of Worthpoint and Kovels (I don’t have the subscription to Kovel’s probably should, but I have lots of the annual volumes). Also agree that it’s important to bring a healthy skepticism to ebay sold prices….I don’t follow Mike’s guidelines exactly, but for a lot of things, I do go high compared to the solds, especially when my gut tells me that the solds are the result of sellers not knowing how to value what they have. For most stuff, my framework is basically: 1. Accept that I WILL sometimes make mistakes, and sell some stuff lower than I should. 2. Research to minimize those occasions as much as possible.
Yeah, sorry Sonia, unfortunately,it’s always a crap shoot whether we have received the invitation or not…
Hi J&R, Busy this AM, so just a few quick things: First, Thanks for the shout out! Second: Best of luck with Free Return Shipping, but I do want to point out two things:
1. The Free Return Shipping requirement doesn’t go into effect for TRS Plus until, I think, June. It is at THAT point that ebay will FINALLY provide a way for sellers to exclude International Sales from Free Return Shipping. UNTIL ebay does that, keep in mind that you are agreeing to pay the return shipping not just on domestic shipping, but international as well. As I’ve said to the point , probably, of annoyance LOL, I’ve been offering FRS for a couple years now—-I do have some international sales, and have taken a calculated risk that I wouldn’t get hit with an international return—and I’ve been lucky so far. But keep in mind, it IS a risk you are taking. When ebay first set up the free return shipping, I was told they would consider creating a way to exclude international, but as time went on, they did nothing about it. Now, finally, we are getting some action. But, at least until June, you are stuck with the risk.
2. I don’t think ebay will get rid of INAD reasons for returns. For one thing, if a buyer has a legitimate INAD basis, as a seller I want to know. For example, if I sell an “antique” I believe to be old, but the buyer, perhaps more knowledgeable than I, says it is not authentic, I want to know, so I can re-evaluate it before I relist it. The other thing is: INAD claims can be brought AFTER my return policy (30 days) has expired. I don’t worry about an INAD during my 30 days, because the buyer can return an item within 30 days for ANY reason, and I’ll pay the return shipping. So, whether INAD or buyer’s remorse, I’m out of pocket the same amount. But if a buyer files an INAD claim after my 30 days has run, ebay (supposedly) will protect me from a false INAD claim (or will at least review it). So, INADs aren’t going way completely, but as a seller offering FRS, I have reduced the likelihood of a false INAD claim being made within my 30 days, because I’ve removed the incentive. Hope that makes sense.
05/03/2018 at 8:37 pm in reply to: What Sells On eBay: Vintage ashtray stand, Leather jacket, Cabinet photos, US Marshal patch, $600 book #39015that soap…I’m going to have to check the price next time I’m there, they sell it new at the little Amish discount grocery I go to….don’t know how big the discount is on that, but some of their stuff is way low.
My last post should have included this from, ebay tech Board:
Hi all,
Due to an issue during rollout, we turned off the new Stores experience. We will turn the new experience back on as soon as possible.
Thank you.
UPDATE: From what I’m hearing, there were (surprise!, surprise!) problems with the rollout, and ebay is reverting everyone back to their previous store design. Who knows, maybe they’ll actually provide some sort of official announcement as to what they are doing (or undoing, as the case may be).
Thank God in Heaven ebay isn’t producing self driving cars—I hate to think of the consequences if they were.
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