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Here is what someone said on the Boards: I can’t vouch for its accuracy:
But you can prevent this from happening if you go to your Site Preferences, then to your Return Preferences. Click on the show all link on the right side of your screen.
Go down to the bottom of the page where is says RMA number required. Click that box.
If you require an RMA number, Ebay will need to contact you FIRST before issuing a return label. While it won’t prevent the return label, it will delay it so that you can see the RR before a label is issue. This give you an opportunity to review what the buyer has said, contact them if you want to and possibly work it out before it is actually returned to you.
Once you enter the RMA number, Ebay will release the label to the buyer. So don’t do it until you are ready, but keep in mind you have limited time to respond or Ebay will just take care of the buyer for you.
A quick follow up to a question I raised above. On June 1st if you have 14 day returns , ebay will automatically change your return policy to 30 day returns…EXCEPT in the excepted categories (which include those in the Collectibles and Art vertical, such cats as antiques, coins, glass and pottery, etc. In those cats, ebay has said they will NOT automatically change 14 to 30.
joeMEZZ, The ability to set separate return policies for domestic and international should be available before or by June 1st. If you currently have free return shipping, ebay has said international buyers will NOT be shown free return shipping by default. That is, in the unlikely event you want to provide them with free return shipping, you will need to specify that in your return policy.
As to damaged items. You can set your return preferences to issue a refund without return for damaged items. However, keep in mind that if an item is only lightly damaged, you might want it back…so I’m not sure this is the best solution. (Note also that you can set a dollar amount for refunds without returns….so, you could , for example, say that all items under $10 should simply be refunded. Buyers do not know this ahead of time.)
I do wonder to what extent the damaged goods issue might sort of take care of itself? If I understand correctly, the buyer is given the return label, but the seller is not billed for it until the buyer uses it. I’m thinking if an item arrives severely damaged or destroyed, the buyer is likely to contact the seller and ask him if he wants it sent back. After all, sending back a shattered glass vase is a lot of extra work for a buyer who probably has better things to do.
Hopefully ebay will be having another returns webinar in the near future.
05/25/2018 at 6:23 am in reply to: Promoted/Sponsored Lisitings Showing Up Long after Non-Promoted Listings #40969Yes, PLs sometimes do show below the regular listing in search results page.
For me, no problem. If buyer views my nonPL first, and buys it, there’s no additional fee for me. If buyer misses my nonPL for whatever reason, and then sees my PL and buys it, I pay the fee I previously agreed to. Two bites at the apple, often on the same page….which is above and which is below doesn’t matter much to me.
For the long tail stuff (and I suspect this is true for many of us here), the Search Result PL is probably the least important placement. If the buyer has a fairly narrow search term, the odds are with my kind of long tail items, I’m going to be on the first page without PL.
Unfortunately, we don’t have good tracking info for PL, but my best guess, judging by my PL sales, is that most of my PL sales are the result of my PL listing showing on a different page entirely. PLs are not confined to the regular search results page. I think it’s the NON search results page placement that drives most of my PL sales.
05/24/2018 at 7:42 pm in reply to: New Catalog Based Search & Ebay's Re-Structured Business Model Plans #40951Christine, Excellent point! This is what I meant up above when I said we will all have to learn to adapt. The effect on the value of key word choice is something we will all need to monitor. We may need to change our approach. Or maybe not. At this point, it’s hard to say just how eBay will handle this aspect.
Well, yeah. But none of that guarantees accuracy. As I said I’ve corrected Griff a few times on policy matters, and I’ve heard others correct him as well. So, ebay radio is a good place to try to get information, and most of the time it is right, but it never hurts to verify if its something really important.
I would not assume that. To the best of his ability, yes. But as I said, he is sometimes wrong. ebay has a gazillion policies, changes happen all the time, etc. I’m sure no one at ebay has all the answers all the time. I guess what I’m really getting at is: if Griff says something, and he’s wrong, it won’t do you any good to try to convince a CS rep that Griff said it on the Official radio show so it must be true. LOL
I don’t think there are transcripts. However, the shows are broadcast live and later archived and divided into segments. If you know which segment contains the discussion you want to hear, you can save a lot of time by listening to only that segment—that’s usually what I do. Also, be aware, the show ahs commercials…I usually download the segment, makes it easier to speed through the ads.
I think Voice Marketing is his co-hosts business—I believe she actually “produces” the show. She also does voice over work, etc unrelated to ebay….hence the name Voice Marketing….
Griff is an employee of ebay, probably been there longer than anyone. Griff can be wrong, just like any CS rep can be wrong. I’ve actually corrected him a few times LOL
So, basically you can think of it as an ebay production. The factual information about ebay is usually but not always correct. Griff’s opinions, however, are his own, and he doesn’t always agree with ebay’s approach to everything.
But if you are looking for a totally independent viewpoint, well, no…no more so than you’d find on the ebay for business FB page.
Habnab, “Incidental learning”….I like that phrase! I do a lot of that—-and it does help me when I’m scavenging. It’s not so much that I’m actively searching for a certain something, it’s more like I may recognize something I should look up that, in the past, I wouldn’t have looked up because I wouldn’t have thought it was worth the trouble.
Yep, eBay’s been doing it too. Here’a buyer complaining about it happening to her way back in 2012—on ecommercebytes:
https://www.ecommercebytes.com/C/letters/blog.pl?/pl/2012/12/1354472922.html
Sigilini,
Good examples!Annalisa,
I’d love to be proven wrong, but I think ebay removed the ability to see what buyers bought, so the website is gone.
I’m inclined to think if you are that worried about international,maybe you should just not offer it? Or maybe only offer it to certain countries that you feel more confident about?
Depends on the books. I’ve had some luck lotting similar books together. You’ve got 100 books, even at $2 a piece, that’s $200 for a $5 investment. You can lot by author, genre, subject matter….media mail shipping keeps the shipping cost relatively low.
1. Beth, I don’t have time to hunt for it, but I think you are correct, use an RMA label to get around that.
2. I assume because it falls into the Item Not As Described bucket. My understanding is ebay will provide the buyer with the label, but I’m pretty sure the seller isn’t actually billed for the label until the buyer uses it. Keep in mind returning a broken item is a waste of the buyer’s time, so I suspect the buyer may very well contact the seller and ask if the seller wants it back before returning it.
Also, I think you can set your return policy to automatically refund (with no return) in certain situations. So (again, I haven’t checked this) you can say for items under $10 that arrive damaged, just refund.Buyers are NOT shown this upfront, but when they request refund it is triggered.
3.I assume this one is pretty much a rhetorical question. You already know ebay will say a buyer can open an INR even though delivery is shown because the item might be with a neighbor etc. You may win the claim by showing USPS delivery, but it will still be counted against you under the new returns standards. Yes, the whole process could be automated. Why isn’t it? I have no idea.
05/23/2018 at 9:55 am in reply to: Can't do partial refunds on damaged clothing if you don't offer free returns? #40798Jay, Sonia, That’s part of why I say we’ll see whether free return shipping becomes a problem for me now or not. It hasn’t been, but then I’m a small seller, don’t sell much in high return categories, have a history of few returns, and free return shipping has been the exception on the site, not the rule. So, yes, as it becomes more like the norm, my experience could change.
Just have to wait it out and see….
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