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Thanks Mike, I will do that. So far, I have managed to set up her account/profile (Home and Hobby, so I get 2 accounts) within my SixBit…that turned out to be pretty easy. She gets her new PC tomorrow, and that’s when I’ll try to see if we can transfer my account to the other computer. I will definitely call SB is needed. Thanks again!
Yeah, it pained me to post them….those were “I’m just the messenger” type posts. LOL
Also want to add, while you seem clear on this, I’ve seen some sellers confused about it, so remember: these deductions can be made ONLY if the seller meets the qualifications AND the item is returned in changed condition.
I’ve seen sellers who are under the impression that, if a buyer files an INAD claim, but the seller believes it is a remorse claim, the seller can make the deduction. No, and ebay will not have your back if you do that.
TooMuchCoffee,
The customer might not be happy, but that will be between the customer and ebay. ebay will protect you from adverse repercussions.
BUT…keep in mind ebay expects sellers to follow their guidelines in determining what percentage to deduct. I think many sellers are unaware that ebay even has guidelines for this (easier to read in original format, go here: https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
Condition of return
Refund deduction guidance
Excellent condition:
Unused, undamaged, or unaltered
All items included in the original package
Factory or vacuum seal must not be broken/opened (if applicable)
Original tags included & attached (where applicable)
Must include provided certificates of authenticity, grading, or appraisalNo deductions
Good condition:
Missing original packaging
Factory or vacuum seal is broken/opened, but the item is still in its original condition
Original tags included but unattached5%–10% deduction
Fair condition:
Missing parts
Some signs of wear or use
Item has been installed
Item has been registered or user has not logged out of the device’s account, and it cannot easily be set back to factory settings
Original tags missing15%–30% deduction
Poor condition:
Significant signs of wear, or significantly different than how it was shipped to the buyer
Missing essential parts
Item is damaged, scratched, defective, or requires service or repair
Missing provided certificates of authenticity, grading, or appraisal
Opened items that cannot be resold (perishables, liquor, makeup)35%-50% deduction
01/29/2020 at 8:17 pm in reply to: Scavenger Life Episode 447: 2 Month Free Shipping Experiment #73457ChristineR, And that 80% is part of the problem for ebay….with so much of their revenue coming from new, they can’t easily abandon it. At the same time, if they would focus on improving the marketing and the buyer-seller experience for used/vintage, they might just find they could goose sales enough to do them some good. I think the combination of Posh, Mercari, Facebook Marketplace, Instagram…..ARE taking market share from eBay , especially for used/vintage, and at a time when ebay should be trying to establish themselves as THE primary site for such stuff……instead, this stuff is becoming less and less centralized, which can make it harder and more time consuming for sellers to read a broadbased market.
I like your term…they need to pivot, and in my view, the window of opportunity to successfully pivot is closing quickly.
I’ll just keep listing and plugging away, but I sure wish they’d get their act together.
01/29/2020 at 4:44 pm in reply to: Scavenger Life Episode 447: 2 Month Free Shipping Experiment #73445ChristineR,
One thing I do wonder about….ebay had a lousy Q4 and a lousy 2019….and ebay is forecasting a pretty much flat trajectory for 2020. I’d love to know how sales break out between new and old stuff? I suspect those of us selling old stuff actually are better positioned to survive on eBay than sellers selling new stuff….what are your thoughts on that?
I couldn’t agree more. Google treats almost every search as a chance to sell you something. Has anyone had better luck with other, lesser known search engines?
A summary that refers to ebay’s “irrelevance” in ecommerce. I don’t think this bodes well for ebay’s continued success, much less a big turn around. Nothing that was said yesterday suggests to me that ebay has any bold new plans to jump start the company.
We still have sales on ebay, and I have no plans to jump ship. But there’s just nothing very encouraging in any of this.
“When we talk about vintage, collectibles, interesting items, et cetera, people think about us, and we just have to be more relevant not only in how we show up on our search results but how that inventory is searchable and findable on the site in a way that doesn’t undermine new buyers coming into the ecosystem, as we talked about a lot last year and prior, and then most importantly, over time, also indexing on brands.
So more to come on that as we move forward. But for right now, I think that’s — I think Pete and the team have done an excellent job over the course of the planning horizon and setting us up for a ’20 plan that is very clearly focused on vertical categories, along with Jordan and the other regional country leaders, to really focus on where we think we can win.”
OK, not sure what all that translates to, but at least they mentioned vintage and stuff.
So, Q4 was by no means a great 4th Quarter for ebay, and in fact, 2019 wasn’t a great year. I listened to the earnings call, and will read through the transcript when it becomes available. Unfortunately, most of the questions didn’t really address issues of much interest to us as sellers. One little thing I thought was interesting….because of the possibility that ebay might expand this to other categories or price points…was ebay’s statement about the change they made recently to the fee structure for sneakers (Sneakers priced at $100 or more—no listing fees, no FVFs) ebay indicated that this had indeed increased the number of listings for those sneakers, and the sales, and I think they said it brought in some new sellers. AND…eBay still collected some fees, because apparently a fair number of sellers chose to use Promoted Listings.
So, I have to wonder…..could ebay expand this to at least some other categories?
01/28/2020 at 10:42 pm in reply to: How I got the report from paypal for 2019 taxes that ebay collected #73417Castle Yes, eventually Managed Payments will be the way ALL sellers take payments in ebay. On the buyer side, buyers will be able to use Paypal, ApplePay etc, but on the seller end, every thing will be funneled through MPs. I’m pretty sure ebay has said that GSP will be part of MPs in the fairly near future.
Thanks folks. I will start look into getting another phone. How well do iphones work with non Apple PCs?
From eBay’s Press Release.
Fourth Quarter Financial Highlights
Revenue was $2.8 billion, down 2% on an as-reported basis and remaining flat on a foreign exchange (FX) neutral basis. Gross merchandise volume (GMV) was $23.3 billion, down 5% on an as-reported basis and down 4% on a FX-Neutral basis.
Active buyers grew by 2% across eBay’s platforms, for a total of 183 million global active buyers.
Marketplace platforms delivered $2.2 billion of revenue, down 3% on an as-reported basis and down 1% on a FX-Neutral basis, and $22.0 billion of GMV, down 5% on an as-reported basis and down 4% on a FX-Neutral basis.
StubHub platforms drove revenue of $321 million, up 2% on both an as-reported and a FX-Neutral basis, and GMV of $1.3 billion, down 5% on both an as-reported and a FX-Neutral basis.
Classifieds platforms delivered revenue of $269 million, up 3% on an as-reported basis and up 6% on a FX-Neutral basis.
GAAP net income from continuing operations was $558 million, or $0.69 per diluted share.
Non-GAAP net income from continuing operations was $661 million, or $0.81 per diluted share.
Generated $811 million of operating cash flow and $672 million of free cash flow from continuing operations.
Full Year Financial HighlightsRevenue was $10.8 billion, up 1% on an as-reported basis and up 2% on a FX-Neutral basis. GMV was $90.2 billion, down 5% on an as-reported basis and down 2% on a FX-Neutral basis.
GAAP and Non-GAAP operating margin was 21.5% and 28.2%, respectively, delivering on margin accretion commitments.
Repurchased approximately $5.0 billion of its common stock and paid $473 million in cash dividends.Oh, I should add it’s an Android phone, with Android version 5.0.1
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