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This is a new one for me. Anybody else ever get this? Got a message from ebay that reads as follows:
Hello,
We wanted to let you know that a bid or order for the listing below was canceled because of an issue with the buyer’s account:We understand that this must be disappointing, but unfortunately the buyer, ********, is no longer registered on eBay so we had to cancel all of their open transactions.
Here’s what you should do
- Don’t complete the sale or ship the item to ***** if you haven’t done so yet.
- Don’t communicate any further with *****, especially if they get in touch with you outside of eBay.
- If ***** requests a payment or refund, don’t send any money without contacting eBay first. If payment was processed, a refund has not been issued yet just in case you’ve already shipped the item.
- If you already sent the item, contact the shipper to find out if you can stop the delivery and have the item returned to you.
- If your listing has ended, you can relist your item.
And remember, we’re here to help so please get in touch with any questions you might have.
The issue is, the transaction was NOT cancelled and my shipping helper printed a shipping label. I did manage to catch him before he took the item to the post office. I called eBay and asked them what to do and was told to cancel the order but NOT refund the buyer. When I got off the phone and went to do that it’s not an option. So, back to eBay support I go, fighting with their automated help wizard to try to talk to somebody, this time with an online chat session. The person on the other side of the chat clearly did not read English well enough to even understand what I was saying and was giving me instructions to do a return as if I’m a buyer. Meanwhile, the buyer is sending me messages asking why the item was shipped but not delivered to the post office! This morning I finally threw my hands up and just canceled the sale, give the buyer a refund and relisted the item. I don’t even really care about the $12 I lost for the shipping label, but holy cow what a mess! I have not had to call eBay support for years and this sure made me hope I don’t have to ever do it again for many more years.
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I have had issues in the past where eBay notified me that a buyer was bad, but not lately. Sounds like you got some bad customer reps as well. I still refer to eBay for Business on Facebook when I have a problem, but they do not respond right away.
If they kicked the buyer off eBay, why was he/she able to message you? Sounds like something is a bit off.
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Yeah the whole thing was just messed up. Both reps I communicated with seemed like they had no idea what the protocol was, the 2nd one seemed like they didn’t even understand written English and the first one thought I had gotten a fraudulent email and I had to prove to them the message was in my ebay messages folder and actually came from ebay. Then after I canceled the sale the buyer started sending me all sorts of messages so clearly the account is not canceled. I’m normally pretty good at rolling with the punches when it comes to ebay but the level of incompetence on the support side of things really surpassed my already tempered expectations.
This just gives me more motivation to keep pushing to not be a single platform seller, I can’t risk my entire business dying due to some stupid mistake or bureaucratic mishap with ebay. My Shopify site is slowly coming together and the ebay/shopify inventory integration is clunky but does work. I’m also selling locally in an antique mall and that has been very successful even if the antique mall fees kind of bother me since they are the same as selling on ebay.
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I’ve gotten a handful of theses messages over the years and they almost always came days after I shipped the item. I believe in most cases it was from people deleting their accounts, but if the buyer is still active on eBay then I have no idea.
I echo your sentiments about support. Unless it’s a sale over $100 or so I’m just not going to deal with them. I’m fairly certain some of the support staff are using AI to respond to messages, because the last email conversation I had with support was borderline unreadable and filled with inaccuracies. After the third time correcting them about what item was being discussed I gave up.
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A while back I had a few of those but luckily I did see it before the item shipped.
Speaking of weird messsges, I’ve had two emails from EBay saying the buyer filed a chargeback on the cc, then quite a bit later saying don’t worry it was resolved in your favor. One customer had just left good feedback so I messaged her and she said she did it because EBay made it look like a subscription charge?
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