Home › Forums › Buying and Selling › Selling on eBay › Item listed AS-IS FOR PARTS in every possible place, buyer wants to return…
- This topic has 15 replies, 10 voices, and was last updated 4 years, 2 months ago by Ryanne.
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01/09/2020 at 2:14 pm #72716
…because it doesn’t work! i know we’ve all been discussing this in the last couple weeks, just wanted to see if anyone knew: can the buyer open a return for item not working, even though the category allowed me to place it in the “For Parts” condition? Title, item condition, item specifics AND description all say this. thanks y’all.
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01/09/2020 at 2:26 pm #72717
p.s. just to clarify, they’ve only messaged me that it doesnt work, not opened a return. will ebay allow them to open a return for item not working if i’ve specified that in the listing condition?
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01/09/2020 at 2:40 pm #72718
I documented one of my INAD cases here in regards to a broken for parts camera. I had it in the title, description, condition, category, everwhere you could possibly have it. I even detailed exactly what was wrong.
All of it didn’t matter a bit. Buyer opened an INAD saying it was broken and returned.Oh but it got better. The buyer took out the BRAND NEW expensive battery I put in it as well as didn’t return the lens opening cover.
I tried to fight it all, got lied to as usual by customer service multiple times…very frustrating affair.
Since it is just a message, reply by telling them you clearly detailed the non-working as-is condition in the listing and hope for the best.
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01/09/2020 at 2:46 pm #72719
that’s what i thought. sigh!
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01/09/2020 at 2:52 pm #72720
Since it is just a message, reply by telling them you clearly detailed the non-working as-is condition in the listing and hope for the best.
I wouldn’t (if it were me). Tell ’em “I’m glad the item arrived safely. Thanks for your custom.”
After all, the transaction’s fine- the customer paid for a non-working item and they got a non-working item, which is what they wanted. If you say that you clearly detailed something, gives the impression you’re pulling a fast one.
Hey, works for me IRL (shrugs shoulders).
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01/09/2020 at 3:28 pm #72723
As a novice seller, these sorts of stories are why I don’t know if I will ever get into “for parts” selling even though I’ve heard it can be very lucrative. This reminds me of a “returns” question/comment I want to bring up, but I will do that in the shipping section of the forum
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01/09/2020 at 4:12 pm #72731
ignorant customers are few and far in between. The overwhelming majority of my customers are great. Even most returns go quite nicely.
I can count on my fingers the times I’ve had a truly terrible customer that I feel was taking advantage of me.
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01/09/2020 at 4:03 pm #72728
I haven’t had this trouble for some time now but a number of years ago I sold an non working, parts only item but not in a category that had that for a condition. The eBay rep said if it was in a category that allowed for not working, for parts only I would be ok.
Silent treatment seems prudent, if they can still open a case then the world is ending.
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01/09/2020 at 4:55 pm #72732
I sold a fake security cameras years ago. Titled it FAKE, NON-WORKING, DUMMY etc. Buyer bought it, freaked out, said they’d spent hours trying to get it working and wanted their money back ASAP. I told them to revisit the description and re-read it. They went ballistic, “You lied”, “description changed”. Total idiot.
Guy opens a return. I call eBay. eBay rep says I sold a non-working item and the customer was in the right. I asked them to read the title of the item back to me. “Sir, I understand, it say ‘NON-WORKING DUMMY SECURITY CAMERA’, you still sold broken item.” I just kept saying “Read it again”, and they finally seem to understand, but then passed me off to a manager.
Manager comes on the phone and says “This is very complex” or something to that effect. Won’t close the return, tells me they need to figure out with someone even higher up the food chain what’s happening. “It says NON-WORKING in the TITLE!” They act confused.
They finally have to elevate the case. Someone then tells me they can’t figure it out and are just refunding me and the buyer both “as a courtesy.” I hang up.
This was like 2 years ago at this point. Dumbest thing I’ve witnessed in my entire life.
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01/10/2020 at 7:57 am #72751
I’ve had MANY calls with ebay like this that make me question the general capabilities of humanity.
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01/10/2020 at 8:29 pm #72778
For one thing, what was your return policy on this item?
I’ve had at least a couple instances where someone opened a return on a For Parts or Repair listing. On one, I had forgot to turn off returns on that item. eBay customer service said I did have to accept the return, but the buyer would have to pay return shipping, despite the claim it was broken. Another time, I did not accept returns on that item, and eBay closed out the INAD return because I had described it as Parts or Repair.
If you are dealing with the international eBay reps, you just have to be non-emotional and very, very clear and concise on why you are contesting the INAD.
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01/20/2020 at 3:22 pm #73106
A for-parts listing can have an INAD opened against it. Literally, if the item is not as described – for example, if it was the wrong part, or broken in other ways the listing didn’t show, or whatever. Shouldn’t be hard to shut it down if their INAD claim is simply that it was not working.
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01/20/2020 at 4:15 pm #73113
Shouldn’t be hard to shut it down if their INAD claim is simply that it was not working.
This is ebay we’re talking about…don’t go bringing that simple logic up in here!
Ebay does not close ANY INAD cases. Period. Last time I tried the CSR told me “We aren’t in the business of trying to determine the intentions of the buyer. If they open an INAD, then it is not as described. Period”.
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01/20/2020 at 6:19 pm #73120
That’s right – false INAD cases do not get removed ever. Even if the buyer realizes that they made a mistake (I got an INAD once b/c the buyer thought the belt to a jacket was missing, only to find it later, but they couldn’t take that INAD back). The only recourse left to the seller is to refund less than the full amount, and that may only be available for those who offer free returns – not sure. But the INAD will still stay on your service metrics for 3 or 12 months, depending on your sales volume.
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01/21/2020 at 5:28 pm #73149
This happened to me recently as well. Sold two vintage cameras as is and untested for parts or repair and the buyers opened cases claiming not as described. Reps were useless as usual, but after calling about a dozen times and escalating to the managers every time, I managed to get them to offer a $25 gift card to resolve everything and ended up breaking even on the whole mess.
Most reps know false INADs are a problem but they don’t have any power to do anything about it.
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01/21/2020 at 6:23 pm #73150
i’ll talk about what happened with mine on the podcast, but yeah, i basically gave him 50% back, he fought it and ebay refunded him the rest with no cost to me because i have free returns so they cover me (i think that’s why???).
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