12/08/2016 at 3:48 pm #7636
Howdy guys. I registered a long time ago but I think I’ve only posted once.
I have an offer on a very large piece of framed artwork (Bernard Buffet, signed and numbered). However, the buyer doesn’t want the frame / glass, only the print. (It would be going to France via GSP, so would be very expensive.) I seem to remember one of Jay and Ryanne’s podcast episodes about a buyer who didn’t like what the print looked like after it was removed from the frame. Should I be leary about doing this? Honestly, it would be much easier to ship without the frame and glass.
Also, if I do remove the print, how should I ship? I don’t think it should be rolled up. What should I sandwich it between, and how can I keep it well protected? It’s a very expensive ($750 if I accept offer) print, and I want to ensure it arrives in perfect condition. Thank you!
- This topic was modified 4 years, 6 months ago by mayberrymom24boys. Reason: needed to add clarifying info
12/08/2016 at 4:29 pm #7649
it’s a tough call. it’s hard to turn down a high offer for something. we just had a bad experience with it. we took the artwork out of the frame and she opened a case that the item was not as described. well no kidding, you asked me to change it! ebay sided with me and closed the case. but i don’t think i’ll ever do that again. if you took it out, you could put some tissue paper over the print and sandwich it between two stiff pieces of cardboard. how big is the piece.
12/08/2016 at 4:34 pm #7651
If the buyer requests that you remove the frame in an eBay message, this covers you.
When you did this for a buyer, they left us bad feedback because they didn’t like how the previous owner cut the print to fit in the frame. eBay backed us up because the buyer asked us to alter the item from the original listing.
12/08/2016 at 4:35 pm #7652
that’s a good point. if you have the buyer requesting this change in the messages, that should cover you. you could also just clarify in another message that they really do want the frame/glass removed.
12/08/2016 at 5:08 pm #7661
Total area of the image measures approximately 26.4″ x 18.3″
Entire piece, including frame, measures approximately 37.5″ x 28.5″
The frame is also very heavy. so it’ll definitely reduce the weight significantly if I remove it.
So, the “message” where they asked to have it removed from the frame was part of the offer notes. Once the offer is accepted, is it still possible to see the offer notes? I don’t think I’ve ever accessed those after a listing was over. Perhaps I should send some clarification in a separate follow-up email so the request is well documented?
12/08/2016 at 5:13 pm #7664
Yep, accept the offer. Then send a separate eBay message confirming they want the frame and glass removed for cheaper shipping.
A $750 sale. Wow!
What print was it?
12/08/2016 at 5:32 pm #7670
It’s called One Man Band by Bernard Buffet. Getting ready to email buyer, then I’ll accept the offer. I priced it at $1250, but my store’s on sale right now, so it’s $1000. I can handle an offer of $750 for sure, especially since I paid $15 for it (and $15 for another one of his framed prints I’m also selling!) at a church rummage sale.
12/08/2016 at 5:36 pm #7671
I would accept the offer, and then send an eBay message confirming what he/she put in the offer message.
12/08/2016 at 5:40 pm #7673
Ok, I just accepted the offer from my macbook. Loved hearing that cha-ching on my phone 🙂 Thanks so much for all the help.
12/10/2016 at 9:10 pm #7777
Update: Finally shipped this out today. Took it to Hobby Lobby and had some acid free foam board cut to size for $6. Removed (and kept) the glass, as it was high quality and glare-free. Will use it for another framing project at some point. The buyer decided he wanted the frame and the mat, but not the glass. So I turned the litho and mat around backwards in the frame, and the mat was up against the acid free foam board. Hobby Lobby put spikes all around the back to secure it. Brought it home, lined the frame in pool noodles and wrapped with lots of bubble wrap. Packed in double wall box with lots of peanuts, and dropped it off at Fedex. Next stop, Global Shipping Center! Glad to have that off my hands, and a little more money jingling in my pocket 🙂
12/12/2016 at 1:36 pm #7872
he wanted the mat and frame but not the glass??
there’s no way i would have gone through all that just to remove the glass, because it’s still a huge item to pack because of the frame. i guess $750 would make me think otherwise though. nice work!
12/12/2016 at 2:12 pm #7881Retro Treasures WVParticipant
Definitely confirm anything in offer notes via a PM. I had a case in which the buyer had said certain things in the offer notes. I plead my case to ebay and they conveniently “couldn’t access” those notes. The notes are buried in the offer message that ebay sends you if you keep those, but it is easier for ebay to access messages directly to and from that buyer.
12/13/2016 at 2:03 pm #8044
Ryanne, yeah, I thought it was kinda crazy to remove the glass. Customer specifically said he was concerned if there was any breakage that the glass would damage the litho. Never mind the fact that I’ve shipped many framed items with glass without incident. In fact, I shipped a full set of Johnson Bros. Friendly Village dishes overseas to Qatar without a single crack or break. Anyhow, the lady at Hobby Lobby said it was very high quality non-glare glass, so I kept it for future framing projects of my own. It also made it much more lightweight, and honestly a bit easier to pack. All in all, it wasn’t too much of a hassle. And for $750 (and getting to keep the high quality glass) I’m not complaining 🙂
And yes, Retro Treasure, I did make sure to send emails confirming buyer’s wishes to remove glass, etc…I was concerned about the same thing regarding access to the notes from his offer.
12/13/2016 at 4:22 pm #8068ZachParticipant
- Location: Kansas City
For high dollar items, I have started taking them to Fed Ex to let a professional pack them. Then I print my own label at home to get the eBay discount. A large painting was only $20. Packing cost for a small TV VCR was $25. A smallish typewriter was $20.
For me, the time, energy, and frustration saved is worth it.
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