08/12/2017 at 3:42 pm #21693
I don’t think it is full moon but it must be because I have had two very funny return requests in the last two days.
Day one request
Customer purchased a TI 81 graphing calculator. Packed, shipped and received. Then I get a return request and this message: “Put fresh batteries in and turned it on to test it, only problem is it will not turn off. I thought this item was tested.”
About 5 minutes later I see that the return has been closed. Now that makes me happy but I wonder why. Here is the answer from the buyer:”Unit turns off by itself sorry.”
But wait it gets more interesting.
Day two request
Customer ordered replacement pieces for the game Jumping Monkeys. Packed, shipped and received. Then I get a return request and this message from the buyer:”I ordered replacement pieces for Jumping Monkeys game and instead was sent 1 indoor flood light. My invoice, included with this wrong item, DOES say that I ordered the Jumping Monkeys game pieces.”
I messaged her and told her to OPEN THE BOX because the pieces are in the box. Duh. Her response?
“That’s funny! Thanks. I didn’t want to open it, because I wanted to show it intact, if it had to
be returned. The game pieces are all there, intact. Maybe next time you use another box, you might
take a marker on the outside, so the person knows. I was trying not to “mess with” the product because I thought it had to be returned”
If these buyers had just contacted me before they jumped the gun on a return I could have explained how to turn the calculator off (I did email and tell him how to turn off manually)and told her to open the box.
Ok I have had my chuckle for the day. These are the kind of returns I like. I didn’t screw things up and everything was ok.
08/12/2017 at 6:01 pm #21698
- Location: Virginia
These kind of things happen. The more you sell, the more weird interactions you’ll have. The key is to stay professional as you did. We are not chatty. We know the rules and what is expected of us and them. This saves us much stress.
08/13/2017 at 11:24 am #21720
- Location: Texas
I turn my used boxes inside out so that the outside is clean with no markings. Takes just a couple minutes and I don’t have to worry about the markings triggering odd post office shipping rules. Now I’ll add “customer stupidity” to my reasons. 😉
I had an odd return this week too. A buyer advised me that because the tie I’d labeled as 3″ wide was actually 3.5″ wide, he couldn’t use it. O.o? I accepted the return. Really not going to fight that one.
08/13/2017 at 6:49 pm #21731
There is indeed something in the air this month! Just since August 1st I have had 2 offers I accepted that the buyers never paid for, 3 returns because the items didn’t fit (turns out the buyers are only looking at the pretty pictures and are NOT looking at the descriptions which, in addition to the size, give measurements), 2 purchases that were cancelled MINUTES after the purchase (has anyone else noticed that PayPal is only giving us partial refunds on cancellations?) and 1 offer that was immediately withdrawn. I have also had some totally bizarre questions about items and LOTS of lower than low ball offers. I usually don’t see that much “crap” in 6 months time! Maybe it’s the total eclipse…
08/14/2017 at 9:04 am #21746
- Location: Texas
Maybe it’s the total eclipse…
😀 😀 😀
I’ve decided that writing much more than Ryanne does in the description box is a waste of time. Buyers don’t read it now on mobile. I’ve also learned that your first photo had better be as accurate as possible, after the idiot who saw my reflection in the main photo didn’t like the “plain background”. I haven’t had quite as many issues as you, northernpinesgallery, but it has been a month for weird stuff.
08/14/2017 at 6:06 pm #21778
Amatino – thanks for letting me know that I’m not alone in the August Weirdness! Ryanne’s example of the “purse lady” on the latest podcast is another good example of this phenomenon!
08/15/2017 at 1:34 am #21796
Another one for the crazy return file!!
I sold an Orvis jacket on July 31 and received a long ebay email telling me that the jacket had “significant damage”. Never asked to return or partial refund. Just basically a rant about how this item was “misrepresented”. Ok…that is your opinion and I didn’t respond. Didn’t want the drama. Then I received a rant about why didn’t I answer her first email. Long volume of why I am dirt. Still no request for any action. I tried to respond with short answers and professionally. I apologized. Then she wanted my cell number so she could send me photos. No way keep it on ebay. Then she sent a photo, extreme close up of the collar to my email. I happened to notice a caption on the close up photo that said the button had been resewn. What? So I asked her again to keep everything on ebay. She sent the photo thru ebay and now she has decided that she will open a return and “let ebay decide”. We all know how ebay will decide but that is fine. I think she wants to keep the jacket but wanted a partial refund so I’m hoping that she will drop the idea of a return. So far the button thing is the only specific damage she has produced.
Does anyone who lists clothing check to see if the buttons have been resewn? I check to make sure that they are all there but I have never checked to see if they had been re-attached. I think a re-attached button would stand out.
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