Home › Forums › Customer Issues › Bidder trying to get discount and free shipping after auction ended
Tagged: cancel sale
- This topic has 17 replies, 9 voices, and was last updated 2 years, 10 months ago by
aperture.
-
AuthorPosts
-
-
10/21/2018 at 10:24 pm #50484
I had an auction that ended with one bid for $30 plus shipping on a vintage, discontinued perfume. Research showed it sells well. Title, condition description, Item description and photos showed it was a partial bottle. No contact before auction ended. Then I received this message from the buyer:
Dear seller, I know that it is not so good to ask you please but seems that I am going to pay a little bit high price for only a half of bottle. Could you please be so nice to sell it for me for 20$ including delivery? Thank you in advance for your positive answer. I wish you nice day, kind regards.
I wrote back and said no. I would really like to cancel this sale because I don’t feel good about it. This person has 25 feedback and has not paid yet. What would you do?
-
10/21/2018 at 10:25 pm #50485
P.S. She sent a second message asking how many “mL” were left. I described the partial amount in a percentage. Don’t know how to tell her mL without pouring it out and measuring it. Not going to do it.
-
10/21/2018 at 10:41 pm #50487
If I were you I would send her a short message telling her you can’t lower the price (which you already did) and that you don’t know the mL left – refer to the pictures in the listing and ask her if she would like you to cancel the sale so she can find a better offer from another seller. (She will probably say yes.)
-
10/21/2018 at 10:46 pm #50488
Or you could open an unpaid item case after 4 days. But I like ebaymom’s solution better.
-
10/21/2018 at 11:31 pm #50490
Thanks for the responses. I did offer to cancel but she hasn’t responded.
-
10/21/2018 at 11:57 pm #50494
Likely she won’t pay. But if you really have a bad feeling, you can always just cancel the sale and take the hit. If you dont do this often, it wont affect you.
-
10/22/2018 at 3:41 am #50495
I had a BIN buyer complain about the cost of GSP on a book. The only way to rectify the situation was to cancel the sale- I asked the buyer to do this but he couldn’t, so I had to cancel it myself. I was able to post the book to him for just over half what eBay’s GSP were charging (which suggests that if GSP is estimated by eBay as someone has suggested, it’s a bit of a crapshoot).
So the question is; if I cancel a sale because the item is “unavailable” I get a defect. And the defect hangs around for ages, and (it appears) you’re only allowed three defects before consequences arrive. However if I make out that the buyer wants to cancel, then it’s not a defect. The case above, I relisted the book with corrected P&P and he bought it. The only evidence that he wanted to cancel the original sale was a message saying that he tried and he couldn’t cancel.
Hypothetically speaking, if I get an intransigent non-payer I could cancel the sale saying that the buyer rang me on my mobile and asked to cancel. No defect.
-
10/22/2018 at 8:17 am #50501
Just to elaborate on what antique frog is mentioning… if you ever do cancel an order.. always pick “Buyer asked to cancel” (even if it is because YOU want to cancel because they are trying to negotiate after the fact)… that is the only way you will not get a defect… I look at it as technically they DO want to cancel because they are not willing to abide by the original terms of the sale.
You did the polite thing to ask her.. if she really wanted it she would have paid immediately or responded. Now I would just cancel…(but they will still be able to leave feedback) or file the Unpaid Item after 2 days .. (set it up to automatically file and automatically close in your account settings and then the buyer will not be able to leave you negative feedback after it is all said and done if they do not pay.)
-
10/22/2018 at 9:41 am #50510
Remember that GSP can be more expensive than sending regular mail because it adds in the customs, VAT taxes, etc that each country requires. So a buyer may be happy with cheap shipping but then be surprised when they must pay more when they pick up at their post office because of extra fees.
We got tired of buyers complaining to us that they didn’t know they had to pay those fees. Some buyers acted as if we fooled them. I like that GSP is one price. One and done.
-
-
10/22/2018 at 7:20 am #50498
If you haven’t heard back from her and she hasn’t paid yet, she most likely will not pay. I would either cancel the order now, or do a NPB claim as soon as possible.
If you do go through with the transaction, Ebay should hopefully have your back when it comes to this if a problem does arise. Your auction stated that the bottle was not 100% full in the listing. Still, I would not be surprised if she tried for a partial refund or a return if it got that far.
-
10/22/2018 at 9:57 am #50522
I’ve just found that I can list with GSP as an option, as well as international p&p.
As far as I know, printed paper is generally duty-free. I did post a book to Australia via GSP where the purchaser was charged duty, but I was unable to navigate the AU GOV site to find out whether this was correct. Given the price of second-hand books in Australia I wouldn’t be surprised!
I send the GSP stuff to a site about 20 miles away. What happens after that I don’t know- but unless they’re employing out-of-work Santa’s elves or subsidised Chinese postpeople they must be paying some labour charges and all the rest, and make a profit. I don’t put a C22 customs form on the package, so they presumably add that plus the address label.
-
10/22/2018 at 11:16 am #50532
We definitely had buyers tell us they don’t get charged duty fees for certain items, or if under a certain amount. I would think that GSP would take into account of any exemptions when charging duty fees.
My guess is that maybe a countries duty officers miss items so they aren’t charged. So its not an actual exemption.
For example, here’s the import fee calculator for Canada:
https://www.crossbordershopping.ca/calculators/canadian-duty-calculator
I see no exemptions.-
10/22/2018 at 2:02 pm #50554
GSP does take account for any duty exceptions – there are plenty of items that I buy using GSP that have no duty, but have the extra delivery/import fees that Pitney-Bowes charges to bring the item from Erlanger, KY to Canada and re-ship using Canada Post.
-
10/23/2018 at 11:35 am #50611
Thats a valid complaint about GSP. The buyer must pay the extra fee to ship to the Kentucky warehouse which is an extra step.
-
-
-
-
10/22/2018 at 11:34 am #50536
In the other direction, it appears to be duty-free (from U.S. Customs and Border Protection site- “Printed matter, for the most part, is duty free.”) I don’t know- I’ve sold books internationally for hundreds of pounds and not had anyone complaining about duty. Specifically a photo album to South Africa where the purchaser told me to label it as “printed paper” (I mean, what’s the difference between a photo album and a book of photos? Silver in the prints?)
Maybe it’s like the postal rate exemption for China- a relic of a time past when books were seen as a cultural necessity and therefore shouldn’t be taxed.
Anyway I’ve just listed a couple of maps, without specifying weight/dimensions, and the GSP is a pound cheaper than Royal Mail, so I” stop whinging!
-
10/22/2018 at 12:16 pm #50540
Set up the automatic unpaid item thingy and forget about this transaction. More than likely the buyer won’t pay and after a week it will be automatically relisted for you.
I resisted doing the automatic unpaid item assistant for a long time, not sure why, but as I’ve grown my store, I have too many other things to worry about. Now I just worry about shipping out paid items, answering questions, and dealing with things that I HAVE to deal with. You don’t have to deal with this buyer. Either they pay or they don’t. If they don’t, just relist and maybe up the price if you are so inclined.
-
10/22/2018 at 12:22 pm #50541
Added – you aren’t selling life saving medical equipment. The buyer won’t die if you don’t sell them your perfume at a rock bottom price.
Reminding myself of this has been really helpful. I previously worked in healthcare and was literally dealing with life or death situations. Now… Either they pay or they don’t. Makes no difference to me.
That’s not to say you can’t work with buyers if they send a nice note before the end of the auction or with a low ball offer. Of if they ask to cancel the transaction – at that point, I make sure to click Buyer asked to cancel.
-
10/23/2018 at 6:49 pm #50624
I agree with antarestar. I just had a similar situation – buyer messaged me as soon as auction ended and said he didn’t realize he bid on a slide instead of a photographic print. He asked me to cancel the purchase. Rather then me cancel it at buyer’s request, I am using eBay automatic unpaid item. That way, I am sure to avoid a defect, get my fees back and have my item relisted. Also, the buyer gets a defect that may prevent him from pulling the same crap on others in the future.
-
-
AuthorPosts
- You must be logged in to reply to this topic.