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I sold some cologne last week for around $300.
Immediately after purchase, the buyer sends a question asking if the item is new. I respond that the item is used, as stated in my eBay listing.
He then asked me for a discount because of this “problem.” I respond politely that he probably misread the listing and that I will cancel the order. After the cancellation goes through, I get a new message from him asking me to relist it and he’ll buy it right away at my asking price.
I see this kind of issue occasionally with new buyers unfamiliar with eBay and the idea of buying used items online. However, I checked his eBay account and he is a seller of perfume/cologne. Anyway, I just felt like selling to this person could be trouble later on, so I put him on my blocked buyers list.
I relisted the item a couple days later, and the same guy (same name, same address) purchased it again, using a different eBay account. He obviously realized I blocked him before, so now I’m sure he’d give negative feedback.
Does anyone have advice for this situation? Thanks.
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I would assume he’d be mad that I blocked him from buying it through his normal account, so he might retaliate.
Also, in my experience, if the buyer is asking for a refund before you even ship the item, that’s probably a person to avoid if possible. I just got a bad vibe from this situation.
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Got it. I guess you may have a buyer who’s going out of their way to get at you. There are crazy people like this out there. But that’s a lot of work, especially if they paid good money for the item.
We’ve had several sales to buyers (who we blocked) using a second ID. It’s gone fine. Usually we’ve blocked them because they start asking too many strange questions or were overly obnoxious about getting a better price. But when they see we’re serious, they buy it without issue.
Hopefully you’ll have the second kind of customer. Let us know how it goes.
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i hear you, i’ve had a couple people like this, they obsessively ask questions and then ask a bunch about returning it. and you’re like ‘oh brother’ block! and they’ll make new usernames and ask the same questions. block. when it happened to me, the woman had made a 3rd username and just outright bought the jacket. she knew i was blocking her. but she got it and never returned it or gave any feedback. so it might be fine.
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Update: The buyer left positive feedback. I guess I was worried about nothing.
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Happy to hear that everything worked out well.
As an FYI, for anyone that absolutely doesn’t want to take a chance by going through with the second sale when someone circumvents your BBL by using a different ID, the one time it happened to me, a quick call to Ebay took care of it. Ebay canceled the sale and told me they’d prevent the buyer from leaving feedback. This was several years ago, though.
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I’ve had this happen a couple times. Most recently the guy was harassing me to separate a lot of t-shirts. I went the extra mile and explained to him why it didnt benefit me to do so, He got very angry and sent multiple messages being rude. I blocked him. “Another buyer” asked me to separate the lot, I told him no, called ebay, confirmed it was the same buyer and blocked that user id. He then ended up purchasing the whole lot from me using a relatives account and I called ebay to confirm they were linked. He was reported and I cancelled the sale. Ebay made sure it was in the notes from my call that if feedback were left it would be removed. Its always scary when a potential buyer gets angry and still ends up buying your item. Its a dreadful feeling.
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