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Hello Good Friends,
Apologies if this was answered. With eBay’s recent announcement of protection from late shipments, I still received 9 tracking “shows late delivery” dings through the tracking report.
This has taken me to 1.57% ( 3.0% is top rated cut off).
I have proactively disputed each of the cases, each item was delivered, but not scanned in by my post office.
Has anyone had this same issue, trying to get ahead of it before I drop below 3%.
Thank you so much!
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Yeah, this is not uncommon. eBay will make an announcement to change how something is down temporarily, BUT the system in place is not coded correctly to handle the change.
So I assume they’re retroactively go back and erase all those. Smart to stay on top of it and be a squeaky wheel.
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eBay will make an announcement to change how something is down temporarily, BUT the system in place is not coded correctly to handle the change.
I assumed this to be the unfortunate truth.
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Actually, Ebay’s announcement only says that they’ll give you an extra 2 days leeway in terms of getting the initial carrier scan, so what you’re seeing makes sense if your PO didn’t do the initial scan and then there was an additional delay before the next scan. Almost all of my packages have been and continue to experience super long delays, but I did get the initial scans on time (my PO is not overburdened right now) so I’m not seeing the issue you describe. Hopefully you can get these defects removed with the method gfd describes b/c it’s obviously not your fault and is a common problem right now.
eBay will acknowledge your products were shipped on time when any one of the following happens:
- Tracking shows a physical carrier scan any time within your stated handling time. Effective November 15, this includes an additional 2 days from the standard handling time window you’ve committed to in your listings to accommodate extended delays
- Buyer answers “Yes” to item arrived on-time when leaving feedback
- Tracking shows a delivery scan within the latest delivery date for the shipping service selected
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So I found this link yesterday and went and disputed 4 recent transactions, all with the same comment. My items were all mailed at the similar time, none of them had an issue by the buyer, and all had eventually been delivered. Of the 4, I was able to automatically remove 3. I don’t know why I couldn’t remove all 4, but oh well. I may have to try to call eBay if this gets out of control, but for now I’ll live with it:
https://www.ebay.com/sellerhelp/defect
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UPATE:
As of this morning 5 of the 8 defects are eligible to be removed.
Of course no reason why the others are not eligible.
Plus another tracking showed up in my late defects. 🙂
I did wait inline to have packages scanned yesterday and was informed you can scan at the kiosk. I tried the kiosk in the afternoon and it does work, but unless you have the “scan all” sheet it does take some time when you have 10-20 packages. But, within 2 hours my tracking was updated scanning at the self serve kiosk.
Happy Holidays!!!!!
Dave
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I have 55 items on that link currently. Think it would make sense to only dispute the ones that have been delivered? Still plenty in limbo…and now the returns are rolling in because items were not received in time for Christmas, or they used the item for the holidays and wanted a free rental.
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37 of the 55 were removed. The 18 that remain were all due to items not being scanned upon acceptance by USPS. 1 item was shipped less than 60 miles away and did not get an acceptance scan until 7 days after the carrier picked it up. And this is with a daily scan form.
Even with all the defects, current seller status is still TR, so they are less of a concern for me than all the requests for refunds. They are coming in nearly every day.
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Even with all the defects, current seller status is still TR, so they are less of a concern for me than all the requests for refunds. They are coming in nearly every day.
We have had two this entire season. Each has been handled by acknowledging the issue and sharing the tracking. All packages so far have eventually been delivered.
How many refund do you actually have? What kinds of things are you selling? Are they more prone for people demanding an immediate refund?
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Some of the cases opened are currently on hold while I hope the items arrive, but some of them were shipped 3-5 weeks ago at this point and will likely be refunded after the grace period. It seems the defects were a majority auto created by ebay due to tracking, not actual opened cases.
I’ve definitely had better experiences selling the type of item you sell, but NFL merch for Christmas presents has been problematic.
Last 30 days:
14 cases closed, 3 open
Examples: 3 ceiling fans, McCoy pottery, lots of small free shipping NFL items
4 closed returns, 2 open
Examples: Cheap “not authentic” adidas jacket, “too big” 36 inch LED wreath returned right after Christmas, workout bar that they decided wouldn’t work for them, magazine article that he thought was the entire magazine, and a ceiling fan that I made a mistake on.
I did make a mistake shipping the wrong barn pulley and had to ship twice. Also sold that ceiling fan that the customer said did not work out of the box. I got that back yesterday and will test it out.
None of the refunds have been terrible, and feedback has been 100% positive in the last 30 days surprisingly.
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