eBay App for Android doesn't support older phones

This topic has 14 replies, 5 voices, and was last updated 6 years, 2 months ago by cheryl5678.

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- 02/22/2020 at 4:40 pm #74240
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  My Samsung Android is 7 or 8 years old. I have had the eBay app from the beginning. Every once in a while, the ka-ching noises stop coming. (I have a large active store on eBay.) Whenever that happened in the past, I deleted the app, re-loaded it and that solved the problem. When this happened last week, I got the message that my phone would not support the eBay app so I cannot re-load it. Obviously, they have done an update since the last time I did this.
  
  I know the phone is old but I barely use it as it is and there’s no way I can justify $800+ for a new one. This phone does everything else I need. My life certainly won’t come to a screeching halt without the eBay app but it does make me wonder if this update deters potential new buyers?
  
  Anybody else with an older phone experience this?
- 02/22/2020 at 5:04 pm #74241
  MyCottage
  Participant
  Location:
  @mycottage
  What version of Android do you run?
- 02/22/2020 at 5:06 pm #74242
  MyCottage
  Participant
  Location:
  @mycottage
  You might be able to update the Android version if that’s the problem. And then install the new ebay app.
- 02/22/2020 at 5:12 pm #74243
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  Android Version 4.4.4. The message I get when trying to install the app is “Your device isn’t compatible with this version.”
- 02/22/2020 at 6:06 pm #74244
  Jay
  Keymaster
  Location: Virginia
  @jay
  We ise iPhones, but I’d be surprised if you couldnt buy a used, but newer, Android for $100.
  
  We always stay about four generations behind on the iPhone for about $135 free shipping. They’re several years old, but still up to date.
  
  8-9 years is pretty old for any phone or computer these days.
- 02/22/2020 at 6:19 pm #74245
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  I did try to upgrade the software but it said no upgrades were available and told me to try again in 24 hours. I know you’re right about keeping a newer phone; I just have so little use for a cell phone in general that it’s hard to spend any money on a newer one. Thank you for the advice!
  - 02/22/2020 at 6:28 pm #74246
    Jay
    Keymaster
    
    Location: Virginia
    @jay
    We have an old iPhone that our helper uses. It’s not connected to the cell towers with a monthly bill. Its just connected to the internet so she can take photos and upload them through the eBay app.
    
    Its just a tool we need for our business.
- 02/22/2020 at 6:40 pm #74247
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  Good strategy! Thank you for the input.
- 02/22/2020 at 6:42 pm #74248
  MyCottage
  Participant
  Location:
  @mycottage
  Try upgrading your phone to Android 5.0.1 or higher. I don’t think it’s the phone itself that’s the problem, it’s the version of Android you are using. (Unfortunately, your phone might not be able to upgrade to 5…..I don’t know. I have a pretty old phone, and I could upgrade to 5 but no higher (I think at this point the latest version of Android is around 12….) But if you get to 5, I think the ebay app will work OK.
- 02/22/2020 at 6:45 pm #74249
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  After I saw your message above, I did try to upgrade the software but wasn’t successful. Apparently, they only allow you to try every 24 hours so I’ll try again tomorrow. As usual, I learn a lot from this forum! Thanks so much.
- 02/22/2020 at 7:07 pm #74250
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  In light of the previous discussion, what is your preferred source for late model (but not the latest) phones? I know they are available everywhere but with my limited technical ability, a trusted source would be important.
  - 02/22/2020 at 7:13 pm #74251
    Jay
    Keymaster
    
    Location: Virginia
    @jay
    Someone who knows Android phones could hopefully link to a used newer phone for $100 or less.
    
    We’re on the iPhone 7 which was made in 2016. It’s plenty fast and does everything for about $135: https://www.ebay.com/sch/i.html?_from=R40&_nkw=iphone+7&_sacat=0&_udhi=150
- 02/22/2020 at 7:46 pm #74252
  akimboslice
  Participant
  Location: Norfolk VA
  @akimboslice
  I use an iPhone 6 in the same way that Jay describes – just for pictures and eBay, connected to wifi only, no cell service. I don’t think the 6 is supported any longer by Apple, but the 6S and newer will still update.
  - This reply was modified 6 years, 2 months ago by akimboslice.
- 02/22/2020 at 11:29 pm #74259
  IndySales
  Participant
  Location:
  @indysales
  I’ve heard good things about the Motorola Moto G6. It’s around $100.
  
  One thing to consider: Make sure any phone you look at can make calls over 4G LTE, as regular 4G will no longer support calls in the near future.
- 02/23/2020 at 9:31 am #74267
  cheryl5678
  Participant
  Location: North Texas
  @cheryl5678
  Good advice; thank you!
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