SixBit Question

Hi MyCottage: Instead of trying to explain myself, going to show you how to get all your SixBit Questions answered in the future and from the guys who know all the details.

Go to SixBit [SB in the future] and click on tech support. Sign in with your account. If you have never gone to SB Tech Support and signed in, you should. This will give you great access for your questions straight from the guys that write all the code for SB.

Now forget about anything you see about signing up for any type of “pay support”. If are a subscriber to SB [and you are], then you have access to the team. You then have the option to submit a ticket or do a “Chat”. The live chat feature is not manned all the time, but usually is except if the team is in a scramble to handle some crazy Ebay, Etsy, Amazon, Shopify issue, like the major category changes of Ebay and Etsy’s forced Free Shipping change all in the fall last year. They were busy then.

But I find that if I initiate a chat either Dustin Sherborn, Steve Leah or Clay will most likely chime in and respond to your request for a chat.

Then from there just do a chat back and forth and ask your question. Most likely you will have a short wait but someone will answer, unless the Chat Session is turned off. If so, you will see a message that it’s not open.

If it is closed, then create a Ticket with your name, the topic-title and write your question. You will get a “ticket number” and they will answer you usually within 24 hours. If you are a newer SB user [a year or so], they will either reply with your answer or if they think it will require a live remote in and their help to do it for you, they will tell you and set up an appointment usually within hour intervals and they will log in and do it for you.

BUT, BUT, BUT … I suggest you do not abuse the system and ask them multiple questions everyday. That is what the “paid subscriptions” are for. So don’t go to the well too often, but they are a bunch of great guys. Troy [T-Satt] here on the forum meet them out at the Ebay Open in Las Vegas a year or to back and he agrees, very nice and very knowledgable guys.

They want users to try to work through questions using the manual. It is over 600 pages and is searchable by topic. Access to the manual is available through your SB Dashboard or at their website.

Depending on which subscription level you have you should be allowed to have multiple account ID’s. We use two computers at the same time here at MDC Concepts, Inc. and I and our helper can both be listing at the same time and we can both be in Ebay, Etsy or both at the same time. BUT Again, we have the DUO version which runs both Etsy and Shopify along with Ebay.

If you have the Home & Hobby ver. you can have two ID’s on one platform [Ebay in your case]., The Small Business = 5 Selling Accounts, still only on 1 site-platorm, so you should be good to go.

They may have to get boths accounts on the one computer and depends if you guys have been working separately, you then will probably have 2 separate databases that will need to be merged, if that’s even possible. If you have only been working off one computer, then that is the only database you will have, that Db will have to also be moved to the other computer.

This all is definitely a task for Steve or Dustin most likely.

So, I would try a chat just to let them know who you are and what you would like to do. Then explain you are new and not tech savy and would like their help. Also may not hurt to tell them you know Troy Satterfield [T-Sat] and Mike Collins [MDC Galleies] from the SL Forum and SB is mentioned a lot and we suggested you contact them.

So good luck, make sure you get signed up and into your Tech Support account and make contact with those guys. They have sure helped us a lot.

Mike at MDC Concepts, Inc.
MDC Galleries and Fine Art
SmartParts Equip. Parts
>>>>>>> All coming to you from our home based corporate office in North East Metro Atlanta, GA.
LOL .. 🙂