Non Payments, Feedback & "False Positives"

This topic has 8 replies, 7 voices, and was last updated 6 years, 5 months ago by Liz.

Viewing 8 reply threads

Author

Posts
- 01/13/2020 at 8:55 am #72862
  debitendcredits
  Participant
  Location: Albuquerque, NM
  @debitendcreits
  I have been very lucky with best offers and have had very few sales the have resulted in non-payment.
  
  I am aware that Ebay’s official policy is not to allow sellers to leave negative or neutral feedback. However, I was wondering is there a consequence to leaving honest “positive” feedback for a buyer.
  
  I.E. Leave positive feedback stating “Buyer make best offer and then did not make payment.”
  
  I know what the OFFICIAL eBay stance on this would be, but I am curious if anyone has ever been disciplined or contacted for leaving feedback like this.
  
  Whenever I review an offer from a buyer, I always look at the feedback they have left for others as well as their recent feedback as buyers. Occasionally I see a false-positive and the information is helpful.
  
  Thoughts?
- 01/13/2020 at 8:56 am #72863
  debitendcredits
  Participant
  Location: Albuquerque, NM
  @debitendcreits
  Would also love sellers to start leaving feedback like
  
  “Thanks for the INAD! Your refund is on the way.”
- 01/13/2020 at 9:03 am #72866
  debitendcredits
  Participant
  Location: Albuquerque, NM
  @debitendcreits
  Oh now all sorts of good ones are coming to mind how about leaving feedback –
  
  “Unpaid Item case has been closed and order has been canceled. Thank you for considering this purchase.”
- 01/13/2020 at 9:08 am #72868
  Sharyn
  Participant
  Location: Central NJ
  @sharyn
  Two or so years ago, I sold some napkin rings through the GSP. I received the feedback “Bad quality”. I looked at his feedback left for others, and I found that he had the same negative feedback for most of his purchases with a few positive “good quality” thrown in.
  
  For the buyer feedback, many said “serial leaver of bad feedback” or something similar. So, the buyer was basically leaving bad feedback, and, if the seller worked with him (probably give him some money back), he would change his feedback to positive.
  
  I just left the same sort of feedback and moved on. I don’t remember if I reported him, but that would have been the right thing to do. These days I leave feedback right after I print the label, so the only way for me to do anything is report a buyer.
- 01/13/2020 at 10:29 am #72876
  Jay
  Keymaster
  Location: Virginia
  @jay
  Probably would be a god idea, but we don’t bother. Each unpaid item is annoying but doesn’t happen enough for us to build an internal policy to deal with it.
- 01/13/2020 at 11:02 am #72881
  Retro Treasures WV
  Participant
  Location:
  @retro-treasures-wv
  You can make it so that people who have unpaid item strikes cannot buy your items. That’s your main recourse as a seller.
  
  I just made an offer on Mercari and their communication to buyers is lightyears ahead of ebay.
  They made it very clear that my offer was binding and that I would be charged immediately if the seller accepted.
  
  All buyers really want is clear communication – ebay SUCKS at this. So many recurring issues would be eliminated if ebay did their end of the business better.
- 01/13/2020 at 3:10 pm #72898
  Zach
  Participant
  Location: Kansas City
  @zach
  I leave autofeedback any time someone purchases an item from me. Saves time and it seems many people consider feedback as an exchange and will not leave positive feedback for me until I do so for them.
  
  I did once have eBay remove a “false positive” feedback someone had left for me after I bought and later returned an item. If a person is not also a seller, though, I doubt most buyers are going to notice a false positive or at take the time to have it removed.
- 01/13/2020 at 8:54 pm #72913
  MyCottage
  Participant
  Location:
  @mycottage
  JMHO: Your tactic is simply more trouble than its worth. Sometimes, simple is better.
- 01/15/2020 at 3:12 am #72963
  Liz
  Participant
  Location:
  @stuff-my-mom-threw-away
  This was several years ago, but I left a “false positive” feedback on a real pain in the socks customer, and eBay removed it. It has been a long time so I don’t remember the details of how it happened, but the reason for removal was something to the effect of it being an inappropriate use of the feedback system. Basically, feedback should not used as a way to exact revenge or vent one’s spleen.
Author

Posts