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Not all weird customer interactions are negative. I shipped an 8mm Projector to the exotic local of Burbank, CA. There was a lot of back and forth about it (which always makes me nervous). Here is the glowing email I just received. I can only guess that English is not their first language and that google translate was having a bit of trouble…
Hello. I just wanted to take the time to thank you for the item. It exceeded my expectations in condition as well as how you packaged the projector. It’s not often people take the kind of care you did to ensure the product arrives in amazing condition. I did plug it in and I can’t express how happy I was when the lightbulb came on! It’s Americans at its finest and will remain in my possession until I assume room temperature and from now until then I will always appreciate your being an honest seller with integrity and care. Thank you!
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We had a buyer for an expensive leather bag (about $250) that we thought was going to be a nightmare. Kept wanting to know when the item was coming, had to provide updates of the tracking information (for some reason they couldn’t look it up), kept asking where the item was, and when it was delivered found “flaws” with the leather, and sent dozens of photos that showed nothing…
The buyer wouldn’t return the item, but insisted on taking it to a leather specialist to examine…we thought we were dealing with a super crazy buyer. She wrote back about the leather specialist’s examination of the bag, and said that they cleaned up the bag and got rid of the blemishes she saw for free and the bag looked amazing…even sent us a thank you card in the mail expressing how much she loved the bag and how she has been looking for that specific bag for years.
Like @debitandcredits, some crazy buyers are just crazy excited about there items, and probably can’t believe they found something vintage/old/impossible to find.
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I sell a lot of vintage perfume/cologne (as much as I can find) and it always smells bad to me, but the buyers love it. “Smells exactly like I remember” or “Can’t believe I found this scent – will save it for special occasions”.
It’s a weird market – I can’t imagine wearing any of the stuff we sell. I hate even getting a bit of it on my hand when testing it if the sprayer is off/clogged as it takes forever to wash off with soap/water.
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Completely agree with Inglewood on the fragrance market. I buy most of the vintage fragrances I can find and always think it’s gone bad over the years because to me they always smell really bad. I’m constantly waiting for a message after the fragrance is delivered that says “yuck this is horrible, I’m returning it” but so far no problems with any of the sales… Maybe that’s why Amatino got the comment “stinks nice”? But I did have a lady return a discontinued lipstick because she said it smelled bad. And of course it had absolutely no smell whatsoever.
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