- This topic has 11 replies, 10 voices, and was last updated 6 years, 11 months ago by
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Anyone else have issues with Make Offer via ebay messages?
A month ago, I sent an offer through messages (mobile).
Buyer says he can’t click / find the “accept or decline” feature. I attempt to edit the listing to just Best oFfer, but of course I am locked out due to active offer. I tell him in 48 hours we can start over when the offer expires. 48 hours later, buyer is vanished. So annoying, but it is what it is.Yesterday, I had same issue! Sent buyer offer via Make Offer. She says she cannot accept or decline it.
I spend 30 min on phone with ebay and they say they can’t see the offer I send. I assure them it’s out there b/c I am locked from editing listing. I ask ebay to end the listing (without a defect!) and then I relist the item now with Best Offer added. Of course, the buyer is now also vanished so it’s very annoying.
I am not sure if this is b/c I sent offers through messages through mobile app. Or just another quirk. Anyone else?
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I’ve had that happen before. The buyer really wanted the item so she bought it outright and I did a partial refund to get the price to the one we agreed on.
I’ve started following the advice of others on the forum and just lowering the price. I respond to the message with “sure, I can do that. Give me just a minute and I’ll change the price on the listing.” I guess I would have to remember to change the price back if the buyer didn’t buy it but that hasn’t been a problem. -
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Maybe not the same thing, but I am having similar dilemma: buyer ask me if I would take $20 for a $29.99 item that did not have Best Offer. So, I responded with an offer as requested. About a day later she e-mailed me and said she was prevented from accepting it because she had too many outstanding offers…has anyone ever heard of this???… and she wanted me to make the offer again after this one expired. I actually decided to just ignore her and figured if she went around getting all these sellers to lower their price and still wasn’t completing the transactions, why bother.
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Easy Solution – Don’t end an offer. Just lower the price in the listing and send a message to the interested party that they can go ahead and purchase. This forces the buyer to make an immediate payment or risk another Ebay-er snagging the discounted item.
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bcfol440,
I had a similar issue when I sent a customer an offer. They accidently declined it.
I went around and around like you. Finally, I said to myself, “What if I just end the listing?”
I ended the listing and reslisted with all the changes I wanted and I was good to go.
Buyer bought the item, but unfortunetly returned it.
Mark
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Mark S: This is what we have to do with our Etsy items. Someone will message us and make a verbal offer. Etsy does not have a formal offer system in place. We respond yes we will and we will edit the listing to reflect this agreed upon price. But be forewarned others may see the new lowered price so act quickly least you lose your chance to purchase. Then we lower the price quickly and soon after it is purchased.
So same principal as you are talking about.
As to Jay response, yes once an offer from a buyer is in process, the item “partially” locks out certain changes. But in the case above, I believe, since the offer was declined, then it became “unlocked” and full editing could take place.
Mike at MDC Galleries and Fine Art
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