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I just got a message from a buyer that a pair of Clarks shoes she bought in Sept. started to rot at the heel and she feels they are knockoffs. She started off her message with “I don’t want to leave negative feedback…..” and then went on to say she has owned Clarks for years and never had that type of issue. I’m going to call eBay and to see what they say on the first issue and then I’m going to offer her a full refund.
Does this sound like the correct action? Thanks.
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Update – spoke with ebay, they said that they will remove any negative feedback left because they used that in their message. Ebay rep also said that any initiation of return or refund would be done outside of ebay at this point since it is past the 30 day return period.
So….what to do now? Offer partial refund to make nice? Ask for pictures? Go silent like Jay? Any advice?
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the Clark’s [probably aren;t knockoffs, but the soles were made poorly. See our post about Danskos: http://www.scavengerlife.com/2014/06/the-sad-decline-of-crumbling-dansko.html
If eBay said they would back you up, then it’s really up to you. Ask for photos. If they are crumbling, I’d refund the buyer.
We don’t buy the new versions of Danskos, Clarks, Borns, and some other brands because of this crumbling sole.
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Another note on soles falling apart–this has happened to a lot of higher end brands (in the early to mid 2000’s) I guess they were using a product for the mold of their shoe that worked better than the old product–provided the shoes were being used. Once the shoes sat for a while–the soles became brittle and only after a couple of times wearing them begin to fall apart. For this reason I stay away from Ecco shoes without leather soles as I have had this happen twice to customers and once to myself. The shoes looked pristine–but it sucks to be at work and watch your shoes fall apart and have no back-up pair. Customers will be unhappy if they buy them to go to a wedding and they start to fall apart on the dance floor.
be calm and scavenge on!
–The Ghost
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Once we saw one of these shoe soles fall apart, we can now spot them anywhere.
It has certain feel to them.I saw a pair of Rocky boots yesterday the the thrift store that had these soles just starting to fall crumble. I’m surprised there hasn’t been some class action lawsuit against the manufacturer of that rubber material.
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They aren’t knock offs. Odds are the shoes you sold are an older model and the sole material was of poor quality. With age it becomes brittle. I always bend test women’s mule or clog style shoes before I buy them, but even that isn’t fool proof.
I sold a brand new unused pair of clarks mules about a month ago and the person had them blow out on the first wear while at work. I felt so bad for her! I may not have checked those because they were new. I immediately gave a full refund along with an apology. Customer was very happy.
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Thanks for the info! I got a bag full of Clarks at an auction that were all in good condition (or so I thought) and I did the bend test, but nothing seemed out of whack. I’ll end up providing a refund even if I don’t get pictures since this is a common issue.
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