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Buyer claims they received my Nintendo Gamecube F-Zero with “nothing inside”.
On the item page is pictures of the inside game disc and instruction booklet.
Apparently I am not allowed to decline a return on this as a return is optional.Ebay is holding the $40 they paid for this used item.
I feel like I’m going to eat the cost of this, but what can I do in the future to avoid this?
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Probably when you receive the Gamecube back, those items will be “missing”. If someone is going to lie to you and steal stuff in this way, then there is nothing much you can do in this instance except for the following:
Report the buyer. If enough sellers report him, then possibly eBay will do something in the future.
Put his username on your blocked buyer list:
https://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLoginPossibly, he will delay returning the item past the 30 days, and you can close the case without having to refund.
Other than that, I’m not sure how you can prevent this from happening.
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i had a similar type of claim recently, buyer bought the item and then sent a message that it wasn’t what they thought, how about 50% back, we said, ok, you don’t like it, return it. they never messaged again or opened a return case. point is, they were just trying to get a partial refund after the fact. maybe this buyer is too. they are just saying it’s incomplete hoping you’ll offer some $$ back. you’re calling their bluff. crossing my fingers for ya.
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Hi Will,
In the past I have had eBay refund a buyer and I have kept the money. eBay called it an exception. But if I’m dealing with a case of fraud on eBay I am very pushy with eBay and always document all calls with a reference number, and make it clear that I’m calling it fraud while pointing to my track record as a seller and I ask eBay to look at the buyer. I ask them to back be up as a seller (we pay a lot if fees) and I find they do when push comes to shove.Good luck
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As Sharyn said, it a buyer wants to lie and steal, it’s going to happen on any kind of item. That being said, I find these issues seem to crop up more on video game and electronic purchases more than others.
Ultimately its the buyer’s word versus your word. eBay will side with the buyer. Good news is that we hope the buyer can only get away with this once since eBay should be keeping track of these cases. I’d hope that eBay would be suspicious of a buyer who consistently said they were missing items.
As Geoff said, call eBay when you get the package back. They sometimes make you whole as a courtesy.
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My experience is that electronics is the worst category to sell in. I’ve gotten to the point where I only ship within the country as there are a lot of bad buyers and it’s a lot of work to get your money back from eBay.
The one way that I have fought back is that I offer a return shipping label (at my expense) to the buyer if they are a pain – once they have that, they have to ship back the item. If it comes back without items, broken, etc, you are now in control. Chances are that they won’t ship the item back (these scammers rarely do), and this gets you in the clear with eBay in trying to resolve the problem and getting your money back. You can then cancel the label, and get your money back for postage.
As long as you look like the good guy in the situation, eBay (and Paypal) will cover you if you are trying everything you can to resolve the problem for the buyer. Bad buyers usually go off and make mistakes in their communication – the more weird communication, the better for you.
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