- This topic has 7 replies, 5 voices, and was last updated 7 years, 5 months ago by
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I signed up with Auctiva years ago and have listed 1500 or so listings on it. Now I just want to cancel my subscription and just list through ebay (which I have been doing so the last year, by passing Auctiva). So, right now I have about 1000 listings that were listed on ebay and about 1500 listings on ebay that were listed through Auctiva – and Auctiva is hosting my photos on those 1500. So, I think I have myself in a pickle, because if I cancel my Auctiva subscription, I will loose all the photos on the 1500 listings on ebay. Has anyone quit using Auctiva and how did you do it? I have been slowly over the last year, redoing the “Auctiva” listing straight to ebay – canceling the old listing and retaking pics and resisting it through ebay – this will take me forever! I just want to cancel the service because the cost is not worth it to me.
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Have you called them to ask? I’m not sure if you’re photos would go away:
https://www.auctiva.com/help/faq/question/question.aspx?question=how-do-i-close-my-accountBut best to ask the directly to see if they have a way to transfer the info.
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Bad News for me – this was what I found in the Community help at Auctiva…
“Hi Community,
If you were to close your Auctiva account while you have active listings running, your active listings would remain on eBay but any Auctiva hosted images in those listings would be deleted from our system 14 days later and would then no longer show up. The Auctiva templates on your active listings would remain intact for the duration of the listings but would have the potential to be removed if you were to relist them after they end.”
So, my listings would remain on ebay, but the photos will be deleted after 14 days.
I sent a “help” form, but they claim certain browsers the forms don’t work. I can’t phone anyone because I don’t have the package that allows phone or live chat! I will see how my form summits – I’ll keep trying.
Searched the site – no where to be able to download all my photos. Checked out the community at ebay, same horror stories on trying to cancel and get photos, it can be done but by one at a time.
I’ll keep trying to get my photos and keep trying to contact them. But looking at it in a positive note… I am revising each of my items, retaking pics and redoing the listings. Updating all of my old ones. I think I am going to have to just keep plugging away and redoing my listings. I have about 2500 listings total, I believe I have about 1000 to get off of Auctiva.
So beware! Of third party listers! Not that easy to get out of.
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I would ask the folks at InkFrog if they have a solution for this. Maybe there’s a way you could sign up for InkFrog temporarily, get their system to make a copy of your listings and photos, then end the auctiva listings, cancel auctiva, then relist via InkFrog, and then cancel InkFrog?
I’m not an InkFrog user, so this is just a shot in the dark.
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I think Wonder Lister or Sixbit may work also. With Wonder Lister, once you sign up and get setup, all of the pictures reside on your local hard drive. The entire listing is retained in the database. So you should be able to end them and then relist. With 2500 listings, it would be $30 a month.
Mark
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Which is what we did years ago. Then in order to not clutter up our hard drive and also run the risk of ever again not having access, we back everything up to Ccarbonite [a paid back-up] and our Google Drive, our MS One drive AND also a 4 Tierra Byte external hard drive connected to our desk top. So we have everydocument, file, financial dta, business files, and photos for our online businesses all backed up in 5 places. Never trust just your hard drive, never trust just your lap top, or just an external or one cloud source.
We learned our lesson long ago about, lightining hits, hard drive faliures, operating system blue screens of death, Dos, to Vista, to Millinum [uggh], MS 7, 8, 9 and 10, failed renewal online payments, missed payments, etc., etc.
Back everything up numerous times. It is called dedundancy of safety. And yes WonderLister and Sixbit can save all your photos on your hard drive but then it’s up to you to make sure you have folders [we use monthly folders] for our photos, and those folders get auto backed up weekly.
On many platforms when you upload photos they place them on their own servers and they also then change to names of the photos to their own naming system. If your account goes down by cancellation, failed or late payment or whatever so goes your photos.
By the way, by copyright law your photos are yours and you maintain the copyright and use of your photos, art work, live performances, records, etc., etc., but isn’t it interesting that they change the titles of your photos, then harvest them to their servers, then place them into product catalogs without your permission or paying you. Then they in turn get Google, Bing, to crawl them and then they show up on Pinterest, Google image search, Facebook places and all over and we never get a check for the use of any of our photos. HHhhmmm.
mike at MDC Galleries and Fine Art in Atlanta
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