- This topic has 3 replies, 4 voices, and was last updated 7 years, 6 months ago by
.
-
Posts
-
-
Got a message from a re-seller friend tonight (she is not on this forum) that she was told by customer service tonight that she can no longer sell on eBay. They deleted all her listings – including auctions with bids. They told her that she cannot make another account and that the decision is unappealable. This is a seller with 5000+ feedback and 10 years of selling on eBay. She had a 98.9% feedback. 4-5 late shipments. A couple canceled orders from items lost in a move. Had a complaint this week from a lady who wanted to return an item that was “not returnable”.
This is the message she got from eBay: “You can no longer sell items on eBay. Your seller performance is not meeting the standards to sell on eBay. You won’t be able to list and sell items on eBay anymore. Our selling standards are in place to help make sure sellers deliver a great customer experience. They measure whether buyers were satisfied with your items and your customer service. What this means: If you had any active listings, they’ve been ended, and any selling fees paid for those items will be credited to you. Any existing selling subscriptions have also been cancelled. If you recently sold items that you still need to fulfill or ship, please do so as soon as you can. You’ll still be able to see any recently sold items in My eBay, send and receive messages, and buy items on eBay.”
I do not know how her seller metrics were, but I don’t think too bad. When she called the agent stated it was primarily this last complaint.
Terrifying prospect. Second friend I’ve known who has been banned this year. The other was drop-shipping (less surprising). Have any of you encountered this personally? Does my friend have recourse to appeal?
Figured this community might offer some advise if any exists. Will pass on anything helpful.
TY
-
If the buyer had an item that was not returnable, but she said that it was “not as described”, then she should be able to return it anyway per eBay’s policies. If your friend refused to take back an item that was not as described, that could be the problem.
Her record as a seller seems exemplary unless those late shipments and cancelled orders all came within the same period of time.
I don’t have any particular advice, but she can try going up the ladder at eBay because the first agent she talks to won’t have any authority. She would have to ask for a supervisor or the specific group that makes these decisions. Otherwise, these cases seem to be very rare, and I haven’t heard of too many sellers being banned from eBay.
-
Yikes, I feel bad for you friend. If she depended on that income, it’s not good.
eBay has no financial incentive to kick off successful sellers. I’ve never seen an established seller be banned for a single bad action. Also eBay starts with suspensions as a warning. Bad behavior has an escalation process where a seller is given a chance to correct their procedures.
This seller would need to provide a lot more detail. Unfortunately sellers who get punished for their “sins” usually don’t like to be forthcoming with the bigger story.
Usually once the banned seller provides more detail, there’s much more to the story:
–multiple late shipments
–multiple lost and cancelled sales
–refusal to do returns for INAD
–A history of being abusive to buyers
–too many VERO claims
–selling counterfeit itemseBay may very well have made a mistake in this case, but we’d need a lot more info to provide advice. Ultimately nothing we can do anyway. I’d just be curious as a seller how the process went down.
-
so scary! If she had 4-5 cancelations, + a case open filed against her for the return I could see the new order of ebay giving suspension but not deletion.
Agree w/ Jay there may be more info out there…
Bottom line – take the damn returns. No amount of money is worth losing your 5,000 item store.
This also why many ppl need to consider a platform like Etsy, Mercari, or Poshmark NOW. Start small.
-
- You must be logged in to reply to this topic.