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I am a seller on eBay but I also buy on the platform. I bought a stereo receiver and when I received it, it arrived badly damaged. Seller has been messaging me frequently to verify to insurance claim, however, I am hesitant on doing so. The item was very badly packaged as only a very thin layer of bubble wrap was used. I feel this is more of an issue on the seller side than anything else. I was even shocked on how it was sent – practically no packing material, just stuffed in the box. Do I get in trouble with eBay for not verifying the claim? Thank you and looking forward to your replies.
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seller should refund you first, then claim insurance. have they refunded you? maybe they are being stingy and having the claim go through first, but they’re really supposed to refund you first and then take care of the insurance. though i would say to verify the claim for them or you might have to be on the phone with ebay to fight for a timely refund (though you should get a refund no matter what if you opened a claim).
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I want Ryanne to answer since she might have a better answer.
You want your money back which eBay guarantees. I would open up a case that you want your money back. If verifying an insurance claim is part of the process, i dont see the issue unless its important to punish the seller for a bad packing job.
So the question is:
–do you want your money?
–do you want your money and punish the seller? -
Hi, thanks for the replies. I don’t see it as punishing the seller; as a seller myself, sure I’d want my money back. I am just concerned about the wording eBay used in their message to verify the claim. At the bottom, it states “Note: Any fraudulent claims will make the shipper and/or package recipient liable for prosecution for mail fraud under the federal criminal code. See state fraud policies and regulations.” Will knowing that the seller did a terrible job at packing the receiver constitute as a “fraud” if the claim is verified? I really just want to do the right thing – I certainly don’t want to commit any fraud for sure though.
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I would like to offer that to make sure you are not signing off on a fraudulent claim, you answer the questions as accurately as possible. If the seller documented something you do not not agree with or do not think is truthful do not sign off on the claim. Would it be possible to share what questions the seller wants you to sign off on?
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How was the item shipped? If it was USPS or FedEx, then the seller needs to submit a claim. You need to submit a photo showing the packaging (or lack thereof), but I’ve never had to ask a buyer to verify the claim.
If it was Ebay’s 3rd party insurance company (Sure Ship or something like that), then they will send you a message asking to verify the claim. There is no reason why you shouldn’t do it. You are just verifying that you received a damaged item. If the form asks for what type of packaging it had, then you can put in a description.
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