Lagniappe – Do you do it?

We’ve bought items off eBay where the seller sends us a personalized note, or gift wrapped with a little ribbon. A couple times there’s been a little weird cheap gift. It’s very random.

Personally, we sell too many items to personalize sales. We’ve been shipping up to 15 items a day lately. We also don’t have many repeat sales. I dont think its because we arent giving people little extra gifts, but because this is how online sales work: people do a search for a good deal. They don’t really care who’s selling it to them. When they buy again, tehy’ll do another search and see the best deal they can get.

In your example, these sellers are looking for repeat customers for their parts so building that relationship makes sense. You may reach out to them for questions on some part you need because its such a specialty item. I’d eat that moon pie. If some random seller sent a moon pie, I probably throw it away.

I thought about getting cards with my logo, username, ebay store address, and a comment like “Thanks for your business”. Or something like that. In the end, I decided it wouldn’t help much, sort of in line of what Jay is saying. Maybe it would help in getting more buyers to leave feedback.

I have a bad story about adding items to sales.

Recently, I bought a shirt that had some free/gift air freshener crystal bag in it that stunk up my mailbox, my house, and after several washes the shirt still stunk like the air freshener packet. I asked to return the shirt because of the smell – the seller didn’t respond so I received a refund from eBay. If I didn’t get this stinky packet of old lady house smelling junk I would have been OK with the shirt.

Depending if you ship internationally, additional items that are not packing material would need to be put on customs forms as well.

I don’t do it and it’s very rarely that I receive anything with the items I purchase.

Having said that, yesterday I received a signed Christmas card with a lot of books I had purchased.
To my surprise, I liked it and it made my day a little better.

Will I be going out of my way to leave the seller positive feedback. You bet I will, despite the fact that the books took about 10 days to get to me.

A few years ago, I bought jewelry from a woman in Louisiana. She sent me ginger candies. I thought it was odd. Now the whole Mardi Grass thing makes sense.

I have added a quick note or thank you if for some reason we connected.

I bought a batch of these paper soap boxes to use as gifts. I only add it to purchases over $30, but it seems to have not made any difference to my buyers leaving feedback, unlike my handwritten notes.