Ebay return Process… Place Hold

Ebay return story….Place a HOLD on the process.

Shipped an item to a buyer… item arrived with leg broken off .. Item was insured with USPS priority.

(Note: I have never made a claim with USPS before so I was going by the information on the USPS site which stated a picture may be necessary and or packaging shown to the post office.)

Buyer wrote and said the Item was broken and requested return …I immediately requested pictures and for her to save all packaging and box in case she needed to show the post office.

She kept responding with “pictures attached” and there was none…I called ebay and they didn’t see any pictures either.

I told eBay all I needed was pictures of the broken item to file a claim with USPS

Over and over…multiple messages… she kept say “Pictures attached”…. NOPE no pictures. Called ebay… they kept saying it looks like she has a guest account and may not be able to load pictures ???

one representative tried to get me to go away by saying “you take returns” yes ..yes I do BUT this is broken item. This is an insurance claim. I didn’t want the item back. All I wanted was a picture.

One representative said wait 10 days? What?

I spent hours on the phone …. one call I was transferred 3 times.

Buyer never sent any Pictures.

I requested the broken item not be shipped back many times. (large heavy cost $25 to ship)

5 Days after opening case eBay closed in her favor and had her return the item and took the money out of my account when tracking showed it had arrived. Not after I had inspected it like I was told by one representative, but the same day it arrived.

I Called again…. Next representative said they had made a mistake closing in her favor and gave me a full refund and took the strike off of my account.

I had to appeal with ebay and finally got a representative that said I could have requested a HOLD be put on the process until she provided pictures.

A hold meaning they would not have closed the case until she had cooperated by sending a picture…or the time for her to respond had run out. I was told 5 days I was told 10 days… not sure at all.

So eBay has also refunded my money. And I have no idea who paid for return shipping.

Because her first note had said the leg was broken off the Item It wasn’t until after all was done that I finally noticed she had filled her claim with “The item does not match the description in your listing” Is that the only option she had to pick?

By the way USPS priority insurance paid the claim with no picture and the check was in the mail in about 4 days after filing. So I did not loose any money…I am actually ahead…but I am exhausted. If it hadn’t been a $100 item (a lot for me) I would have just let it go.

Is there a page somewhere that has a breakdown ….A simple breakdown Returns: if this happens then this is the step you take.

It seems to be large waste of resources for me to be spending HOURS trying to convince each representative that I am not a bad seller.

Thank You all for the great information!