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That’s the first thing that popped in my mind after I got an offer from this buyer. I have a fan exclusive shirt for sale that has never been worn and you can’t buy it in stores. It’s on sale right now and a buyer sent me a $5.50 offer which he immediately retracted and sent me a $2.50 offer instead. I was about to just hit decline until I read his message. He said that was a fair offer given that it’s a used shirt with shipping and that no one knows who that character is anyway but him and that he knows shipping does not cost that much anyway. Side note he lives in CA and I’m on the east coast. I wrote him back to let him know the shirt had never been worn and that I sell used shirts for much higher than that all the time and that my shipping price is usually lower than it actually cost to ship as I pass along the discount to my buyers. And then I blocked him. Well for some reason it was still showing I had an offer as if none of that went through so this time I just hit decline. I have no idea if he ever got my message but I shouldn’t have sent it anyway but sometimes buyers get under your skin with their stupid comments. Hopefully he doesn’t message me because even though he’s blocked once the message has already been opened sometimes they can still respond.
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Start a journal and blast stupid buyers there.
Most stupid buyers will just laugh at any response you send. These price researchers have never run a business and have no idea what they are talking about. Besides, they are already smarter than you, right?
Responding is just a waste of your limited, precious emotional energy. They will get the point when you reject their offer. Rejecting and blocking is the the correct response. Well done. -
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Yep.. How often has it been said here on SL. Don’t engage. Just say return it and after the item is received then make the executive decision on what you will do and block.
I hate it when buyers try to tell me how to run my business!! Inform me what I am selling, what it’s value is, what I should be selling it for, how I should ship, and basically try to justify their view point. There is only two things I want from buyers. A Fast decision to buy and fast payment. Other than that leave us alone, we are busy. Go engage someone who gives a crud.
mike in Atlanta
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If a buyer is difficult or sounds like a pain in the butt before they buy an item, they are completely not worth dealing with.
I don’t know about others, but I probably ignore 80% of questions I get these days. Tired of people in strange places asking me to ship to them, people telling me my shipping rates are crazy (when they are usually dead on), or just weird comments/questions.
So far today, I’ve had:
-two requests to send items to former Soviet republics (slow day for these)
-someone asking me if an item smells (may not smell to me, but they will probably find an issue with it if I tell them “no smell”)
-someone telling me there Dad had an item I have up for sale (like I care?)
-a $10 offer on a $200 item (not a Best Offer item…)Every time I hear the “magic spell” noise on my phone, without a “cha-ching” I cringe…
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I like the term “magic spell” for that sound. I heard it many times yesterday following my apology messages to several buyers for f’d up feedback. They were all really nice about it. It’s sometimes hard to remember that the majority of buyers are reasonable people when you are bombarded with the ones who aren’t.
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Just wondering how other sellers deal with buyers that ask 500 questions before purchasing? You just know in your gut that if they buy, there will be problems. Do you ignore the questions and block them so they can’t purchase? Let them buy and deal with the aftermath later?
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I am patient with the first question or two. At that point, I begin to wonder, and worry that they are forcing the sale because they really like the item and WANT it to fit. A lot of it depends on how badly I want that item out of inventory. I am quick to pull the block trigger when their question begins with “I weigh 125lbs, am 5’2. Will this fit me?”
80% of my blocks are on people low balling. I usually counter once, then block if they continue to counter. I have had to ask a couple of buyers to stop emailing (begging) me or be reported. Stalking….
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Recently I had a buyer ask me for tshirt dimensions which I never really understand. It’s an xl and usually if you’re bigger than that, you definitely know it and if you’re smaller than that it doesn’t matter as much. I usually ignore t-shirt dimension requests but then they sent me another message later on the same day asking again. Considering the shirt was sort of vintage I went ahead and got the dimensions for them. Then I get a message saying that they are a woman (had a man’s username) and asked me if I could try on the shirt and take a picture of myself so they could get a better reference of how it fits or if I could put it on a mannequin. I started to write back and just apologize and say no but instead I just declined and left it alone. It’s a t-shirt! Lol Oh yeah and they wanted to know if it’s unisex.
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We measure the waist on jeans by measuring across at the waistband, then doubling for the correct measurement, in this case, 46 inches, (23×2) and we put the 46 in the listing. We also detail how the waist is measured.
Yesterday, we received a message asking if the correct measurement wasn’t 92 in. (46×2). I answered to be polite, but assume they were joking.
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Just had to share the latest, it’s good for a laugh. I may have come off a bit snarky, but I was totally honest. BTW, he has not yet purchased. 🙂
Email to me:
Hi,
I see you are a great seller by your feedback and I am a solid buyer by my feedback and I always ask before buying or bidding. I read your full description and I really wanted a new one of these that was not worn, however I may settle for a used one under certain conditions. Here are my questions:
1) if you bury your nose into this fleece, has it any odor at all and if so what is it?
2) do you know exactly where you got it and how long it was warn?
3) are there any stains or spots or marks anywhere from anything?
4) what else do you notice that I should know that I may not see in the photos regarding this fleece?
Thanks and I await your reply.
Regards,
DavidMy response:
Hi David –
In answer to your questions:
1) if you bury your nose into this fleece, has it any odor at all and if so what is it? It does smell of laundry detergent and dryer sheets.
2) do you know exactly where you got it and how long it was warn? We do know exactly where we got it and have no idea at all as to how long it was worn.
3) are there any stains or spots or marks anywhere from anything? There are no stains, spots or marks anywhere from anything.
4) what else do you notice that I should know that I may not see in the photos regarding this fleece? We believe the photos are quite accurate of condition.
The measurements for this item are listed in the item description.
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When I get in-depth questions such as these I will eventually respond to the buyer and say something like this:
“There is a high likelihood that you could be unsatisfied with this item. I take my customers satisfaction very seriously and I’d hate for you to be disappointed so I recommend you shop other listings, or perhaps brand new options for this item.”
I’ve cracked that response out a few times. I love when potential buyers clearly identify themselves as a problem before there is a real problem. Saves me a lot of headaches and return shipping costs.
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Here’s the most recent question I ignored:
“I have a question about the color. It looks like a soft pink with silver. Would you say this is accurate or is it more of a cotton candy/medium pink with silver? And does it have any peach/yellow undertones or is it more of a true pink?”
(Someone else bought it within a few hours, thank God)
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