Ebay placing stock photos as first picture in listing when revising a listing.

This topic has 8 replies, 5 voices, and was last updated 8 years, 10 months ago by WBird.

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- 06/05/2017 at 10:45 am #18997
  ericstephen13
  Participant
  Location:
  @ericstephen13
  Has anyone else had the problem, especially when relisting or revising an item, where Ebay puts the stock photo of the item you are selling as the first picture in the listing. This is kind of creating a problem for me at least. Most times, my pictures are a lot better than the stock photo that shows up by default, and I would like the photo that I had put first to be the first photo to show when I relist or revise an item. A lot of times the stock photo isn’t the accurate depiction of what is being sold, sometimes it’s a different color, or without the accessories of a complete item and so on. This has been my latest frustration, I was just wondering if this was a unique experience to only my account.
  
  thanks everyone!
- 06/05/2017 at 10:55 am #18998
  Jay
  Keymaster
  Location: Virginia
  @jay
  –Are you listing with the phone or computer?
  –Is it only happening on new items with a UPC code?
  
  I thought that eBay told us not to use stock images so it’d be strange if eBay is adding them.
- 06/05/2017 at 11:18 am #19001
  ericstephen13
  Participant
  Location:
  @ericstephen13
  I typically list everything with my iphone, take 5-11 photos, and list it. When I revise the listing, a stock image shows up in the listing. The items I sell are usually used, I do sometimes list a “sell similar” item from someones sold listing using my own photos, title, and description of course, but I can’t figure this one out.
  - This reply was modified 8 years, 10 months ago by ericstephen13.
- 06/05/2017 at 12:53 pm #19011
  Jay
  Keymaster
  Location: Virginia
  @jay
  –Is it every single item you list?
  –or is it just certain items?
  –can you give an example of the item it happens to?
  - 06/05/2017 at 1:53 pm #19018
    ericstephen13
    Participant
    
    Location:
    @ericstephen13
    Sorry if I have been too vague, it does seem that most of my 35mm camera listings are where I am experiencing this problem. The cameras are all preowned, and there is no UPC code entered. One example is when I listed a used Olympus OM1 35mm camera, I took a completed listing that had sold for the same model, created the listing with my own photos uploaded from my iphone, added my title, description and so on. Once the listing was published, a few days later I went to revise the listing on my phone, such as lower the price, add shipping method or whatever, when I did that and revised the listing, a stock photo of the 35mm camera showed up in the listing and in the very first photo slot on my iphone where you can revise photos of the item within the listing. It’s really weird. Maybe I’m doing something that I am not aware that I am doing, but I have never experienced this problem. Sorry for the confusion, thanks for your help Jay.
    - 06/05/2017 at 2:03 pm #19019
      Jay
      Keymaster
      
      Location: Virginia
      @jay
      
      Weird! We’ve never had eBay just replace our photos with a stock photo. You should call eBay and ask. I’d love to hear what they say.
- 06/05/2017 at 3:22 pm #19022
  junque redux
  Participant
  Location:
  @junque-redux
  I had this happen to me with a book and a CD. In both instances, I entered a UPC code and pre-filled information then came up. eBay added a stock photo as the first photo, but above the photo area there was a message telling me that I couldn’t use a stock photo because my item was used. (This might lead one to wonder why they added it, then….) It was prior to me uploading any of my own photos, so I just deleted it and replaced with my own. Is it actually replacing your photo(s) or just pushing your first photo to the #2 slot? FYI, my experience was on a desktop, not through the app.
- 06/05/2017 at 5:24 pm #19027
  Amatino
  Participant
  Location: Texas
  @amatino
  It happened to me when I used someone else’s listing as my “sell similar”. I clicked on the ‘have one to sell? sell now” button and filled in all my info, but the listing came up with a stock photo. It’s hasn’t happened on one of my own listings.
- 06/05/2017 at 10:35 pm #19039
  WBird
  Participant
  Location:
  @wbird
  It happened to me with a used bottle of perfume. My first photo was replaced with a stock photo of a new full bottle, which I didn’t notice until later by accident.
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