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I am soon going to take a Vacation and I am going to Use Ryan and J’s method of upping my handling time and sending the customers a message when they purchase. I am not always the best at wording things and I am really hoping Ryan and J will post a copy of the exact message they send buyers about having to wait until they get back from vacation so that I can reference it in making mine. I would also be interested to see other sellers messages as well.
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Here ‘ya go. We have used this for several years. Just have to change the date each time. This shows the last date we used which was to go to visit daughter in Orlando this past Christmas. Made a bunch of Sales and two Canceled because they wanted quicker. Most just don’t see it in the listing because most people buy on their phones and don’t review the whole listing in the first place. So, this just reminds them.
Hope this helps
Mike at MDC Galleries in Atlanta“Thank You” for your recent purchase.
As a courtesy reminder, in case you didn’t notice, that all items in our store are marked with an extended shipping / handling time, due to our scheduled vacation which started Dec. 19th, 2016. We will resume our shipping on or before Fri-Sat. Dec. 30th-31st +/-. The estimated time of arrival is calculated and posted in the listing.
If for some reason this does not work for you, let us know as soon as possible via Ebay Messages and request to cancel your order. We understand and will honor your request as quickly as we can. Once we have canceled, you in turn must also “Approve the Cancellation”.
If the stated delivery time is acceptable to you, no further action is required and we will ship upon our return.
Thank you for Supporting American Small Business.
Kindest Regards,
the team at MDC Concepts, Inc.
MDC Galleries & SmartParts Equipment divs. -
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We use text similar to MDC. However, we ask the buyer to initiate the cancellation rather than ourselves, the seller (with the link to the page to cancel), because (correct me if I’m wrong):
- If buyer initiates cancellation, seller get notified, seller accepts and refund is automatically done and fees credited. – Preferred method.
- If seller initiates cancellation, seller refunds $, waits for buyer to accept before fees are credited. If buyer does not respond, seller must close case manually with eBay after 5 days. If seller does not close the case, it is a huge negative with eBay.
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We also take the notification a bit further just to make sure the buyer is aware of it by doing the following.
- We add a similar message to the order confirmation email that eBay sends. (No links allow).
- We add the message to our purchase instructions
- Likewise, we add “PLEASE NOTE OUR TEMPORARY HANDLING TIME FOR THIS ITEM” in bold red letters to the first line of the item description.
But probably most import, if anything, is notify the buyer ASAP.
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