Just to optimize the chance of as many elves as possible seeing the question, I'm going to copy it here. (Thanks for answering Jay. Ideally, I'd like to get a good step-by-step, but may just have to figure it out as I go.)Hi Trash Elves,Quick question. In a funny coincidence, I just had a potential buyer ask to use his FedEx account to pay shipping. I know some people were just talking about this, but I need to know how to actually do it. Do I tell him to buy it, then credit him the shipping on PayPal - and not print the label, then take it to FedEx, give them the customer's account number and have them print and ship, then go back and enter the tracking number. What happens when I don't print a label? Wouldn't I then have to have a way to mark it as shipped? What is the easiest thing to do? Thanks.P.S. I called ebay about this twice. The first person told me I have to have the buyer ship me the label. I said, "couldn't I just take the package to FedEx, and give them the customer's shipping account number?" She said, "Oh yeah, you could do that." Then, when it got down to the nuts and bolts of how to actually process it on ebay (RE: my question above), it turned into an episode of ebay catch-22. I won't play Yossarian and go into a full absurd explanation, but I thought people would want to know my experience. I ended up asking her if there was someone there who specialized in shipping or had dealt with this issue before. She got a little mean and said, "that's not going to happen. I've been here five years and I know the answer." Of course, she didn't really have the answer. I called back just to see if I got someone who knew. Nope. The next person knew even less. Not surprised, but it seems like the answer would be in the database they have to look through.
have them pay, then once they give you their account number and you ship the item successfully, you can refund them the shipping amount.
Excellent. So I don't print the label but can still mark it somewhere in the Selling Manager as shipped and manually enter tracking when I get it from FedEx. Does that sound like everything? Thanks.
exactly. that sounds right. just let your customer know that after you ship, you'll give them the tracking number and refund their shipping payment.
Thank you shipping Jedi Master!
good luck, should be no issues.
I saw at least 4 things in this video that I've seen at my local GW but passed over. I did pick them up and look at them though but failed to pull the trigger. I won't make that mistake again. I also never buy wallets that look that distressed. I may start though!
i try to remind myself that if the item is cheap enough, why hesitate? just buy it, you never know.
FYI "Porch Pirates" package theft on the rise. In our smallish city they are reporting problems all over town and police have issued a warning.http://www.cnbc.com/2015/12/11/
I am going to have to keep an eye out. I know I shouldn't, but I put them out because my postman is a magic disappearing act, so I often put our shipping outside for pickup. Sounds crazy, but its pretty calm here. Of course, most of my neighbors fight crime by shooting back. ;)
Does anyone know ebay's respons to porch pirates? Shipped a $60 LOTR game to a nice phoenix suburb. USPS priority shows delivered, buyer says he never received it. He says, sometimes the USPS drops packages at his HOA mailboxes and he has had other packages stolen in the past. Will ebay hold me responsible? Can I file a USPS claim? anyone with any experience?
Not quite related...I had a Priority flat rate envelope sent to an Army base in GA, arrived Dec 18 showed delivered to mail facility but not there, they were bus tickets, USPS said Sorry, no help.
Hey everybody, don't forget that quarterly ebay bucks will be spendable in January. I am a "professional buyer" on one of my account, so its always awesome to have that extra couple of hundred bucks to refortify shipping supplies, etc. (I know! You are waay busy, but take a look at your last Jan-Feb to see if you need to fill out your 2016 1st quarter stock). Our seller account over the last few years has been even busier in 1Q. Just a thought, but people will have "free money" to spend a la ebay bucks.
Wow, to get a reward of $200 you must spend a ton every quarter. Do you mind saying what you buy a lot of?
I hate ebay bucks. I don't spend enough, so ebay keeps my $2-3 every time.
deb truervaluesHi Anon- Can you tell me how to navigate to that, please?
To see how much you have in ebay bucks on my desktop it is under the "my ebay" pull down at the top right of most screens. It is the bottom option. You do have to sign up for ebay bucks, it is not automatic.
Last option in myebay is Messages. Never heard of ebay bucks.
python, you have to "opt in" to ebay bucks. I honestly can't remember how to do it, maybe do a search in the help section. Once you opt in, you get 2% of your purchase price back in ebay bucks. Ebay bucks add up for 3 months, then if you have more than $5 in ebay bucks you have the first month of the next quarter to spend on whatever you would like.
I thought the framed print was of note. My husband and I were married in Cape May Point in 1996. His parents stayed in an elderly friend's house on Jackson Street, I believe it's the middle house in the print. Did the print go back to NJ?
it went to someone in harrisburg, PA. so it must be someone who vacations there. that's so cool about the house coincidence. i've never heard of Cape May until we started doing our rental. now i hear about it all the time.
Yes, Cape May is a huge draw for folks from Pennsylvania. We own a very small second home there, and our neighbors are mainly from Pa, but also a few from New York. It is a really great town, with nice shops and B&B's, plus the beach and seafood. Pretty much something for everyone - oh, and absolutely no chain restaurants or stores, which maintains the quaint charm. Can you tell that I love Cape May, or what??!!??
Meant to add that I have watched a lot of weddings on the beach - so very cool!
I think Cape May is also known for bird watching, it's beautiful there.
Yes, Cape May is a big birding attraction. I once saw monarch butterflies covering the beach, as they migrated to Mexico in the fall, and it was spectacular.
After a month or so of a dry spell in scavenging, I took an hour trip yesterday to a nearby town where I spent the day scavenging. I found some great stuff, both for Christmas gifts (yes, I'm going to be that mom who gives thrifted gifts to her college age kids) and for Ebay. My first purchase of the day was a $20 35" x 25" floral oil painting that I wanted to add to my person collection. I pulled it out of my car's trunk this morning. I almost forgot I had purchased it. After showing it to my husband and discussing where we should hang it, I looked up the artist's signature. Turns out the artist is very well known and similar paintings sell for between $1k and 6k! His name is Carle Blenner. Anyway, I emailed the gallery where it was originally purchased (there was a faded tag on the back) and I sent info to Christie's auction house and requested a free appraisal. Christies sold a similar painting of his in 2007 for $6,000. I've been excited about it all day. I love the scavenger life!
Wow! Good for you!
Nice! Where'd you find the painting?
deb truervalues - his stuff is luminous!!! I would have picked it up for myself, as well--very beautiful. Congratulations on a great find!
It was at a small church thrift store hanging ion the wall. I almost passed on it because it is a floral still life and I have several of those. I wasn't really thinking about it for Ebay, because I just didn't see that it would be worth a whole lot and it is too big for me to want to ship. The price and the frame are really what sold me. I have learned that nice, old frames are 1) expensive and 2) an indicator as to the art's original value/ cost. Honestly, it isn't as nice as some of the others I have seen online, or maybe just not as appealing to me as some of his others, but it is still pretty. I love oil paintings and was excited about keeping it for myself, but I will sell it in a heartbeat if I can get a decent amount for it.
Tremendous find! How thrilling!
deb truervaluesHi Amber - I hope you keep us posted when you sell it....
Never heard of him before, but looked at his work online. He is famous for his portraits and flowers but My favorites are the plein airs. Would love to find one myself!
Please keep us up to date with how it all plays out. After all these years of scavenging, we've never sold anything more than about $1500.
That's so cool! Definitely keep us posted. I also did not know Christie's did free appraisals? What's the catch?
I will certainly keep you posted. Christie's does appraisals for things that are "of a type and value" they typically auction. The catch is they want you to use them to auction your super high end items so they can get a commission and a buyer's fee. I figure this is something they wouldn't mind looking at since they have auctioned some of his pieces. Here is what their website says:"Christie’s will review up to 6 items for free. If the item is of a type and value typically sold in one of our auctions, we will contact you and provide an estimate of the value of the item at auction, within 4-6 weeks."
A quick recommendation based on experience. Shop it around to three comparable auction houses for an auction estimate. Their "estimates" are just that, not guarantees. They sometimes promise pie-in-the-sky to get your business. Typically, you will pay a percentage of the sale, photography fees, catalog fees and insurance fees. If you want a reserve, sometimes there is a "no sale fee". All of this is negotiable.As Amber alluded to, research real world hammer prices for your particular item and see what comparables sold for and who sold them. If your item is niche or region specific, some auction houses specialize and have extensive world wide mailing and contact lists. Good luck.
Basic question: When people list their numbers are they including shipping in their total sales? I'm really curious about what people are netting at the end of the year. I am even more curious about what people net after taxes. I know everyone pays different taxes, but it would be interesting to see that final number to get a true idea of what people are making a month/year in the final analysis. Posting numbers has been great to see, but I think it's still hard for people who are just starting out to really know how much they have to generate in sales to net x dollars. My estimate when I look at people's Total Sales numbers is that they end up with about 40% after all is said and done (meaning after all costs and taxes). I hope I'm wrong, but that's my guess. Any thoughts?
I can not answer for everyone but for myself, I do not include shipping in the numbers and I believe but can not say for sure that that is the norm as that would inflate the numbers. According to my accountant I shouldn't owe that much in taxes as I have two kids this year and will claim three next year. I would say a more realistic number is roughly 80% of the numbers posted after all is said and done. I hope that helps.
Shipping is an expense, so I don't include it in my sales. It cancels itself out as soon as you ship the item.Sandy
We don't include shipping income in our numbers. Shipping income basically is all spent on shipping so there's not much income to show.You're correct that net, taxable income will be different for everyone because of expenses. Kids, houses, other businesses. Some people are better than other in declaring expenses. This is why we always say GET AN ACCOUNTANT. A good tax accountant will save you money. We share our numbers each week to help ground the conversation. How slow is a slow week? How good is a good week?We hope it encourages other sellers to do/share their numbers so they get a handle on their business/life. Ultimately you need to do your own numbers (publicly or privately). I think many of us are not in the habit of knowing exactly how much we spend and make each month. I actually would love to see people share their expenses, but I think this gets too personal. I tried it one week and didn't get much action. Expenses is really the key to the equation because the more you spend each month, the more you need to make.Other than the mortgage on our rental properties, our expenses are very minimal.
Thanks. NINJA B.O.B.: Netting 80% of your Total Sales number is much better than I was thinking. That makes me a little more positive about putting more time in to this enterprise.Jay: I think sharing numbers was an inspired idea. I would have never thought about asking people to do it because I am such a private person - especially on the internet, but the info has definitely helped me think about my future in the business. I know I'm another "anonymous," but I do try to contribute to the discussions when I think I have something useful to say and try to answer questions when I'm sure I have the right answer.Interesting replies so far. I hope more people chime in and actually say what their net income is from online selling, before or after taxes. I think it's a good number to know regardless of expenses. It would help me know what is generally possible as I think this group is a good sample of small, hard-working sellers. I know it's quite a "naked" number to put out there, but thought I would ask anyway - and that it might stoke some interesting conversation.
I don't include shipping in my sales numbers but shipping sometimes figures into my profit if I've over or under-estimated it. After fees and cost-of-goods, my profit usually seems to average around 75% of the sales figure. Once I include indirect costs like mileage and shipping supplies, my profit is probably getting closer to 50% overall. It's no quite so black and white because some of those indirect costs are no-recurring or will provide benefit into the future eg: small assets like shelves and scales and bulk shipping supplies.
Anonymous, are you selling online now? A good exercise for you would be to do a rough breakdown of your own costs. --Shipping and supplies--Internet--Cell phone--Mileage--Home office--Storage--Cost of Goods Sold--eBay listing and final value fees--Paypal fees--??Shouldn't be too difficult to see how much expenses are eating into your profits. If you sell on Amazon, your expenses will be much higher because of higher FBA fees. COGS are also usually much higher if you do retail arbitrage. If you aren't selling online now, try it. I don't think you'll ever get a perfect answer. Selling on eBay is certainly not a perfect machine that runs smoothly from the start. It's more like building a messy, dirty pipeline that leaks and drips...where you're always trying to get it pumping more while plugging the leaks hoping it doesn't blow up.
I keep a spreadsheet of my numbers, and my net after eBay and Paypal fees, shipping, and cost of goods sold has been about 2/3 of the total ebay sales number (including shipping).So if x=total that buyer pays and y=all my fees, shipping cost, and cogs then x-y=.66x This is approximate, and before income tax.
Kate: Thanks. That seems about right. After taxes, that is very close to the number I had in mind.Jay: It's funny (though not surprising), people will post their numbers, but they don't seem to want to put that net number in black and white. It's like the gross number is a fig leaf or something...Yes, I'm selling on ebay and cl (Bonanza and etsy soon - maybe even amazon later). I've been very part-time since April (though I have bought and sold on cl almost from its inception). My expenses are above average. As with many in a decent sized city, my rent and utilities are a ridiculous percentage of my net income. And debt is a killer. School loans and credit cards total about 50K. Of course, I'm using ebay and cl to pay them down, but I need to sell more to make a real dent. Moving to the country is not an option at the moment, though I like the concept.From what I've been able to tell from the small Scavenger sample, $500/wk. gross is the average - and I'm assuming that reflects essentially FT work.If I take an average of the last 8 months, I'm netting $300/mo. All things being equal, from what I've been able to tell, grossing an average of $2000/mo. as an online/cl seller working essentially FT is realistic. I think the net would be around $1300, give or take a hundred or two. That figure is not even close to what I need. I speculate that if I put in 50hrs./wk. I could net $2000/mo. That gets me about 2/3 of the way there. There are details and caveats, but that is the general picture.
Cool. So it sounds like you sell and know what normal expenses that sellers have. I'm sure most of us have the same exact expenses. There's no real mystery here.As far as taking the time to list the exact "net income" here, I think it's just about time constraints. Imagine trying to come up with that number each week yourself...for a bunch of people on the internet. I feel lucky that many people are comfortable sharing what numbers provided now. You get the gross sales, number of items sold, and the cost of goods sold. Pretty easy to imagine the 13% that Paypal/eBay take off the profit. These are solid numbers for us all the throw up. Sounds like your issue is simply debt payments and high rent. Just a different equation than we have. When we were making $2k a month on eBay, we were good to go because we had low expenses.
Agreed. It's great to see any numbers at all. I think it helps everyone concerned. I guess the net idea occurred to me because there ARE a lot of variables that determine net and it IS difficult to come up with that number. I have also heard a lot of amazon people talk about million dollar sales, but what did they actually end up with..?I'm glad I asked the question, because a few sellers actually answered and now I have a little more data to work with - even if it's anecdotal from a small sample of a small group. It looks like on average people keep about 75% before taxes. My guess is taxes take another 15% or so off of that after all the write-offs are tallied. So, maybe net of Total Sales numbers people post is in the neighborhood of 60%. That definitely helps me consider my options. Thanks for taking the time to chat. Whoever said "Viva la Trash Elves!" I second that emotion.- Cheers
Its a great question, especially if a seller is wanting to do this full time. I think 60% would be a good conservative estimate of net income for an eBay seller.I also wonder about the "million dollar" sellers on Amazon. We all show our COGS which aren't much. I assume the Amazon sellers at that level might have COGS that eat up 80%+ of their profit. Buy for $10, sell for $12. Plus FBA fees are (I think) abut 24% after all is said and done. No doubt these big Amazon sellers are making money. I just wonder how much....and how precarious it would be to flat that much inventory cost.
I get the feeling many of them are Type A "players." People who generally like to gamble. I remember the Selling Experiment guy (haven't checked his site in a while) who seemed like he had a good approach, but I have a feeling he likes to gamble too. He just may be a relatively conservative gambler. Anyway, more speculation. I do know the money has to come from somewhere though. You can only parlay so much for so long, before the house takes it all back. ;)
And before you hit the "after taxes" bottom line, don't forget the brutal kick to the groin from Schedule SE. Always a good time.
The trouble with sharing "net" is that I'd assume people have different approaches to deductible expenses. I'm a poor record keeper and also tend to err on the conservative side when claiming deductible expenses, and probably don't take as many as I could. Someone who really enjoys eating out might do so four times a week, save all the receipts, and (totally legally and legitimately) count those meals as business expenses. I'm conservative with mileage because I often tack thrifting trips on to other errands; others with a similar scenario might add up the mileage for their whole trip and call it a business expense. I don't count the cost of gas, because -- again -- I'm driving around anyway. But I probably could, and others totally would. I could probably get some kind of credit for the corner of my house where I store my stuff; others might have storage units. So my point is, just knowing "net income" without knowing the ins and outs of everyone's deductible expenses isn't the whole story either. Gross sales, cost of goods sold, and fees are really good places to start and I'm grateful people are so willing to share that information.
just to get technical, you can take deductions for mileage OR take deductions for gas/car maintenance. basically you do whichever is more.
The last 3 days or maybe 4 days i have been unable to choose my font properly........it takes at least 10 tries to get it to change. This is on a sold listing "sell now" creating my listing from one that sold. I get in the habit of doing this a LOT.....98% of my items have sold recently already so its easy to list that way. Anyway, never had this issue with the font or color choices....its making me nuts because it is such a simple thing to do but now its been taking 3 minutes each listing grrr......streamlining isnt easy on ebay is it :)
It sometimes takes several tries when I uncheck the box at "allow buyers to send you offers". WTF? Sometimes I just list it and come back later to uncheck that box. It's crazy.
python, I have experienced the same thing. What I do to "reset" the page is delete the asking price, then scroll to the bottom and hit submit. Ebay kicks out an error message, but it brings you back to your listing page and you can uncheck the offers button at that time. I am not sure why it works, but it does.
Thanks Lee. I'm in TN too. East TN, but originally from Chicago. I will try your trick.
Is anyone else noticing that tracking is not updating for 2 days? Items mailed Monday, the 14th, still say the 14th as the most recent tracking. I know PayPal's tracking is sometimes more up to date, so I check that also. I'm sending a note to my customers letting them know I can see that the tracking has not updated since Monday and I will check it again tomorrow. I just copy a short note I keep in notepad. Some respond gratefully and some don't respond. But, it may avoid some anxious customers.Sandy
Yes, this has been happening to me, too, as well as some priority mail 2-day things taking 3-5 days. I was reading that the planes that take priority mail have been filling up with the holiday volume, so they've been putting some of the priority mail on trucks with the regular first class. In that case you may not get a scan for several days.
Another great week of selling for you! As someone mentioned, i would've passed up most of the things you showed. Can i shadow you the next time you go scavenging??
After a fantastic last week sales have ground to a halt on both ebay and etsy--I guess that people gifting figure it is too late to buy online for Xmas? Anyone else slow way down? I would assume that people who do mostly clothing are still doing fine since clothing can be a personal purchase, but I do mostly objects. On another topic I found a few bags of vintage postcards at a thrift today--hundreds of individual cards, most postcards are only worth a few bucks, again, another reason to love Etsy! (half as cheap to list on as ebay.)
Sue, great find!!! What era are the cards?My sales dried up completely as of Monday (although the weekend was decent enough that I'm still doing okay this week.)
Lot like one's together. I follow a seller that puts them in lot of 4 and sells them for 9.99 a piece.
Yep, its the up and down of retail. We've sold about half as much this week as last week. But I have hope. It only takes a couple big sales to bring the average price up.We have a pile of postcards too that I've been slow to photograph. If the postcard is of a building that doesnt exist anymore, it can be valuable. But it seems like a rough road otherwise. $2 sale? Not sure that's worth our time.
I notice that some big lots of postcards sell in the hundreds of dollars--I am planning to sort today into "like" piles. Kate, I have cards from the teens to the 80's with most cards dated to the 40's and 50's.One card is signed by boxing great Jack Dempsey (he owned a restaurant, and it seems that he was happy to sign postcards) and assuming that his signature isn't printed, I should get 30-40 bucks for that one. Anyhoo, a big job. I actually left 2 other bags at the thrift store because the cards seemed newer--I wonder if they are still there?
I did pretty good ($10 - $15 each) on pre 1908 postcards. You can tell they are pre '08 if they do not have a line down the center on the back, back then you were only allowed to write the address on the back, so most of the used pre-1908 cards I sold had writing on the front. I also have a huge stack of 20s - 40s postcards in my "I need to list pile". The cards that do real well are pre 1908, "real photo post cards", wild west, transportation and God help us all "lynching" postcards. I have debated in my mind if I could purchase that last category. Some sell for over $1000, but it gives me a lump in my throat just to think about it.
I hope that I never find a lynching post card--never find it, no temptation to take the money and run. I have sold nazi photographs before, but only guys in uniform, etc.
Hi Amfug X. I am in the same position as you are. Last week was pretty good. This week I have only had three sales and I have 979 listed in my store, with only a few of my items being clothing. I even have some new items in my store that aren't selling either. I sold an iron skillet and a VTG Nintendo Magazine and a vintage Santa Mug. All three brought decent money, but that's it! I hope things get better for all of us.Debbie
I didn't post my numbers this week because I was pre-occupied with work. I got laid off from my full-time job on Monday. So goes the ups and downs of life at immature companies in the S.F Bay Area. It's my second layoff in 12 months. Secretly I'm happy to have a little extra time to think about my eBay biz and to enjoy the holidays. I'll need to start looking for full time work soon enough but the holidays are a very slow time for hiring so I'm not in any rush. There's no way I'm ready to do eBay full time. It's a nice side income but my monthly eBay sales are probably only 1/7th of my full time salary and with a mortgage and a couple of college aged kids I'll need to be getting a proper paycheck soon.
I assume you're a software engineer? If you have one of those big Bay Area Salaries, then I'm sure running an eBay business would seem small time. But then again, you must deal with the ups and downs of the start-up world. Plus the crazy rents and housing prices. We moved from SF (San Mateo) to rural America. The monthly payments on two mortgages for our rental properties are the same as we paid for a one bedroom apartment there. But if you can easily get work with a good salary and enjoy the job, then you're sitting pretty.
Good luck in the future Simon. There is a calmness and containment to Ebay selling that is attractive compared to some other jobs. I hope you enjoy that and the holidays with your family. Very busy and affluent people up North there probably donate great items after the holidays. Happy hunting too.
I'm a project manager Jay. I work with engineering teams and when budgets get tight, project managers are let go before engineers as engineers are scarce like hens teeth right now. It would be hard to match a full time SF income with eBay sales though, as you say, I also have to pay SF prices for everything including the high cost of real estate. I've heard you talk about having moved from the bay area. Eventually I'll convince my wife to move but for now, this is our life. The economy is booming so there are lots of jobs so it's very much a trade-off.Thanks for the good wishes Christine. I hope you enjoy the holidays too. Since I'm normally working business hours I don't usually get much of a chance to visit thrift shops though today, with my extra free time, I visited a couple. It's way out of my areas of expertise but while in a thrift shop I bought a Dooney and Bourke tote/shopping bag for $10. I've just listed it for $119. I'd love to be able to score that kind of thing every day. I'm sure I just got lucky and visited at the right time. I presume that my area has thrifters too.
Sorry to hear. The Bay Area is probably not the best place for full time resellers due to cost of living. Probably great for part timers as there's less fiull timers taking all the good treasures. Good luck finding a new job.
Thanks Mike. Yep, you're right. A high cost of living area requires a fairly high income so listing "treasures" on eBay is not an ideal occupation as much as I'd like to try it for a while. For now, I'll keep it as a hobby and a side income.
News item:"eBay is setting up shop in brick-and-mortar shopping malls nationwide in an effort to attract more sellers. On December 26 and 27, the e-commerce giant will let people list items online themselves at dedicated outposts. Is this a smart move by eBay? And will we soon see Amazon or other competitors setting up in stores?"
Interesting. I didn't know this about the brick-and-mortar outposts. - Debbie
Here is an interesting article about the stores
I have an idea for ebay to get more sellers: list for free and reduce fees!It is interesting to note, if one wants to use a "valet" it will cost them a substantial portion of the sale. Not coincidentally, that is the meat we eat off of the bone. In other words, we put the time and labor in to make money from an item and ebay can't get around that bottle-neck either. They have to pay to come up with the idea, implement stores in malls, and pay labor to work them - pay labor to list!If ebay could figure out a way to get rid of us, they would in a second. But I think we all know that. Ah, big business...Happy Holidays y'all.
Just wanted to share my "putting items on sale" experience: My eBay sales have been super super slow compared to last year (600 items in my store). So for the first time, I put about 80 items on sale (50 percent off) about a day and a half ago, and have gotten 4 sales so far, all sale items! 2 were low-dollar sales, but 2 were high dollar sales (one $50, and one $100). All items that I put on sale have been in my store for a year or more. Think I'll go back and put some more on sale.
Great job as usual Ryanne. Loved it. Question for you - how do you manage to get accurate measurements inside of a shoe? Seems problematic...
Ok so Monday a guy from Italy messages me and says he wants to buy 3 hats and he wants the shipping combined and he wants them through the Global Shipping Program - specifically because he only wants to pay once. No problem I say. I look up how to combine shipping on eBay website because I have never done it before. It says have the buyer purchase the items and then send a combined invoice. So I tell him to buy the items and I will send a combined invoice. Tuesday he buys 3 hats - 3 separate items. So I start the steps to do a combined invoice and I notice that its only going to have the price of the items and the price of whatever shipping I select. So I think, how are the taxes and import fees and the shipping to Italy going to be calculated - where's the Global Shipping Program price in this invoice? So I call eBay.I think the first thing I was told was the because the buyer didn't use the shopping cart the items cannot be combined. It was 3 separate purchases so they could not be combined in shipping. I was told to cancel the order and have the buyer purchase again using the shopping cart for all 3 purchases. WHAT?!I call again. This time I was transferred twice so talked to 3 different people. Let's see, one person told me that my items could not be shipped to Italy through Global Shipping because it was a prohibited item. Baseball hats??? Come on. Another rep told me that it was because I didn't have combined shipping selected in my site preferences. Well it all says "no" to "offer paypal on my listings" in the preferences, but that is the only way I have been getting paid so I guess that wasn't it. I kept getting the same response by all 3 reps - cancel the transaction and re-list and re-purchase. That seems extreme to me. I was on the phone for an hour and still didn't get a resolution.I called again today. The rep said cancel the transaction and have the buyer purchase again. I asked why? Why can't you just change it? I was told the same thing that buyer did 3 separate purchases instead of using the shopping cart for all three so it opted out of combined shipping for the Global Shipping Program. I kept questioning the rep. Then he said that it was because you can only combine 2 items for shipping through the program. Seriously? Really? I finally asked for a supervisor. She couldn't give me a reason why the items couldn't be combined in GSP. She tried to tell me to cancel the transaction as well. I got her to understand that even if I do that, you can't tell why it didn't work this time so why would it work next time. Has anyone here ordered ANYTHING on line from ANY company and the company emailed you and said we have to cancel this transaction, can you purchase the item again? I didn't think so. It seems very unprofessional to me. I don't see how eBay reps can so easily recommend that. That's the road to lost sales.There is still no solution after 4 calls and talking to 6 reps and a supervisor. She says I will get an email from GSP in 72 hours. I know I can ship them other ways and I may have to, but the buyer specifically asked for it this way before purchase. And besides, why should I? eBay should fix whatever is happening.Sorry for the rant, but I had to vent here. I have wasted 2 hours on this with no solution.
How frustrating! You have my sympathy.
It's been like this forever. It stinks but it's just one of those things you can't worry about. Anytime a buyer asks me to combine shipping I create a custom listing with items they want. It's a little extra legwork and sometimes they end up not even buying it. I make sure it's going to be a bigger sale or else it's not worth it .
I was told that Global Shipping didn't allow combined shipping. What I did was cancel the sale and then combined and relisted as one item, told the buyer and he went on line and bought it immediately.I asked ebay yesterday about a similar situation. What if I am selling something that requires several boxes (set of dishes, car wheels or whatever) I was told to offer flat rate shipping in the ad then print 1st label with exact measurements and weight, then reprint each additional label in the same manner. Haven't tried that yet.This week is very slow. Last week I had a non-pay on a best offer of $300 on an item. That hurt. Two people retracted offers before I could even respond this week.Another thing I had to learn this week was how to send a pay pal invoice for extra postage to send Priority.On a good note, I bought a Brothers Laser Printer on Black Friday for $49.99. It works great. Now I have to figure out how to set it up for the labels I bought.Well. Merry Christmas everyone. Hope next year will be a banner year for us all.Linda
It does suck. We've had this issue before. As others have said, best thing to do is create a listing with all the items that the buyer wants. In this case, why not just ship all in one package since it's just three hats. are they just trucker hats? If so, the shipping shouldn't be too much of different than just mailing one.
It's funny but as soon as I posted my rant, I had the idea for the combined listing and did so and the buyer bought that shortly after. And it still was reverting to an alternate shipping method which is odd in itself because I did not offer alternative international shipping. Long story short I called in ... again... but this rep knew what the problem was. People who are new at Global Shipping or have it offered but have not done it or just not done much, pay attention. I had to go into my account settings, go to sight preferences, go to shipping preferences, and for "Offer the GSP" click edit and then click upgrade. Otherwise it only lists a few countries. So he purchased, but didn't pay for the combined listing and it didn't work. And of course after you change your preferences that doesn't apply to sold listings. So I canceled all the purchases. And I listed the combined listing again, and sent him a message, but have not heard from the buyer yet. I presume because it's after midnight in Italy.It's kinda odd you can't combine the shipping in GSP. Just a bug they haven't worked out yet. Even if I had Italy included I still would have had to cancel the order. It just seems so wrong to cancel an order. If eBay can take down one of my listings while I'm sleeping which they did a while back because I used a trade name, then they should be able to go into a sold listing and fix it so it can ship to Italy.
It is 3 trucker hats and the sale is nearly $100. He just wants the GSP so there is no hassle with taxes and such when it arrives.
My shipping drama has ended. It finally got sorted out and the buyer ended up paying.The morals of this story is 1) if an international buyer purchases more than one item and you want to combine it you will have to make new listing for all items and 2) if you are a rookie like me check your GSP settings because it doesn't default to all possible countries. You have to change it.Thanks for all the advice. It was all useful to me. I hope this saves someone some trouble in the future.
Bad news. As per USPS Int'l Restrictions:Italy, PROHIBITED - "Haberdashery and sewn articles of any kind, including trimmings and lace; handkerchiefs; scarves; shawls, needlework including stockings and gloves; bonnets, caps, and hats of any kind."Rep is correct.
Well shoot. I will be taking it to the post office here in a minute. Guess I will keep my fingers crossed.
i checked that path to GSP shipping prefs and i didn't see any way to upgrade. it just says:"Use the Global Shipping Program for new eligible listings, Customize international shipping for some locations, and Opt out of the Global Shipping Program"
For what it's worth, I had also checked the path to GSP shipping prefs and I had found the same choices as Ryanne. Didn't see any way to "upgrade".
Let me walk it through as I'm typing. Ryanne, I'm sure yours is set. I suppose if you have been doing it for a while it's all ok, I don't know. But the eBay rep walked me through it. Here is the full walkthrough:Hover over your name and click on "Account Settings"Click on "Site Preferences" to the leftgo to "Shipping Preferences" ( you might have to expand it)Click "Edit" for "Offer the Global Shipping Program"If the "Customize international shipping for some location" is checked then you are fine.That is what I did with the rep. Then I re-listed the item and it included FAR more countries than the same listing had before I called. And that's the only thing I did.
Oh and when I edited the GSP mine had "upgrade" next to Customize international shipping for some locations. Now it just has a check mark.
I did the upgrade. Thanks Clint
Glad it helped
Mileage rates going DOWN in 2016. Consult your tax professional https://www.irs.gov/uac/Newsroom/2016-Standard-Mileage-Rates-for-Business-Medical-and-Moving-Announced
Thanks for this link. The deduction goes down 3.5-cents a mile starting in 2016. Not the worst, but will be less.
TRASHELVES ADVICE PPPLEEEAAASSSEEE!!!!I mistakenly listed an item worth $230 for $23 and of course it sold within hours buyer already sent email to say thank you for making her Christmas wishes come true. my quandary now is am i obligated to mail this out . i realy dont want to .what would you guys do in my situationthanks in advance
If it was me I'd cancel it, apologize for the mistake, and take the chance that she will leave negative feedback. That's a lot of money to lose. Just my 2 cents.
It was an honest mistake. The buyer is already trying to guilt you into shipping it out. I also would cancel the transaction and risk the neg. Don't feel bad, it's just business.
Agreed with those above. Just cancel. Be willing to accept the negative feedback since it was your mistake. Relist at the price you want.
You will get a defect of course--you might explain to her that it was an honest mistake and see if she does the right thing, or you could explain that this is your living and as much as you don't want to you have to cancel the sale rather than take such a heavy financial hit. The fact that she emailed you such a message seems to suggest that she suspects a mistake was made...
My vote is for canceling. But I personally would send a message stating it was an honest mistake and ask if the buyer would be willing to cancel the item so you don't take a defect.
curious, what was the item?
Ryanne I think I may have found a pair of mens cordovan leather shoes at the thrift store. I didn't buy them yet but may go back for them. I know you've gotten some really good prices on them. How do you tell if it is cordovan? They looked really shiny. They were Bostonian brand. Anyone else too that knows.
shell cordovan generally has a very smooth look with no creases or pores like leather. it's looks almost oily and the wear on the bends are like smooth waves rather than cow leather which has defined creases. you should google some images to see what it looks like. you should go back for them. then show us all a photo on imgur.com and we can weigh in.
Ryanne I did go back for them before I read your reply and decided they had too much wear. I'm going to google some images like you suggest and try to become familiar with how it looks. I often wonder when I look at mens shoes. Thanks for the advice. :)
I finally watched the video. Love your high prices on things I would never dream of listing. I need to get over only listing items in perfect condition, obviously!FYI, you don't have to break the piggy bank to retrieve your change. Just stick a dinner knife in the slot, hold it upside down and rattle it around. The coins will hit the knife and fall out through the slot. I am speaking from childhood experience. Had that same bank.
So did I, Linda. I used my mother's nail file. It was thinner and the change fell out faster. That was most definitely a vintage item.
Me too, no trouble to get the money back out without breaking the bank.
Hi Jay and Ryanne,You mentioned in Sunday's podcast that you are considering reorganizing your inventory soon, so I wanted to share my two cents. Back in the summer you interviewed a woman who sells incredible quantities of clothing. I think her store name is Amazing Taste. In the interview, she described her system of numbering bins and cross referencing on the listing. This made a lot of sense to me, and at the time I was having growing pains after really ramping up my quantity of listings. I was spending a lot of time and energy searching through box after box in my garage looking for items that needed to be shipped.So I went to Costco and Ikea and bought a bunch of transparent stacking bins. I grouped similar items in bins and labelled them accordingly - for example G1 is for Glass, J1 is for Jackets, etc. I keep a clipboard in the garage with a separate sheet of paper for each bin. Whenever I store a newly listed item, I write it on the paper log. I intended to make note of the bin code on the corresponding listing, but I haven't accomplished that yet. So far, just checking the clipboard has worked just fine. Since my bins are transparent, I can often see the item without even needing to look at the log. I don't worry about keeping the bins themselves in alphabetical order, I keep the heavier ones on the bottom to save heavy lifting. I just make sure the bin labels are visible. I can't tell you how much stress has been removed from my life now that I can just go out to the garage and find a sold item in about 30 seconds. It's a huge relief for me. I'm doing the full time job and commuting thing, so digging through boxes frantically at 10pm was really getting old. Now I feel empowered to really ramp up my ebay business even further next year.I'm very grateful to have gotten the idea for the numbering system from your podcast. Thanks again and keep up the good work!
I grew with the exact same Swiss colored pencils in that exact metal case. Ooooh, I can smell them in my head now :-) I still have the empty tin back home(of course). Great sold items you had as usual!
Don't know if it's been mentioned on the blog before but I found this cool website that tells you what price a items sold for on Etsy. http://www.flippertools.com/tools/etsySoldPrice/etsy-sold-price.htm
That's fracking awesome!!! I just found something that sold, plugged it in and bingo! I can't tell you how many times I have been researching something and click on a "Sorry, this item sold." from Etsy. Thanks!
Hi from the UK. The tartan name is pronounced MCloud. Amazing prices you get for stuff that just would not sell in the UK for anything like. Congrats.
Hmmm went to a thrift store in next county that I visit once a month. Never find anything there and now I think I know why. On the door it has a sign that reads "Visit our eBay Store at *****" The local thrift store has an eBay store!