Looking forward to the podcast! Thanks for all the time you put into the podcast and the blog.
Can't wait for the podcast! I have a question for anyone who may be able to help. I just had a buyer purchase 3 items from me at once and wants me to hold them until next week because she will be out of town for the Thanksgiving. Is there a way to not get dinged on ship time for these three items as I have one business day handling?
I've called eBay in the past to remove the defect, because the buyer asked for the delayed shipping. You can also call beforehand.
Once they pay, you're on the clock. If they haven't paid, explain to them they need to wait and pay when they're ready to have the items shipped.
I called Ebay recently about that. A buyer paid but wanted me to wait 2 weeks to ship. The Ebay rep told me to just print out the label, but not to ship it until the buyer wanted it. I did that and it worked fine. The post office didn't give me any trouble about it.
If you have a good shipping percentage, then a late package won't really matter. It's rare for a customer to ask us to hold an item but it does happen. We just hold it and not worry about it.
i would call ebay and ask them to remove it and look at the message from your buyer.
Thanks for the replies! I called eBay and was transferred to Seller Performance. The rep said that if I didn't upload the tracking and waited until next week I would "probably" be ok because my tracking percentage is good. All 3 items would count against me though. However, if I print the label and hold the package, I should be in the clear as far as tracking upload goes. The risk is that the buyer could open an item not received case. But as I have documentation that the buyer requested that I hold it, eBay would side with me and I could have the defect removed. I asked the rep what I could do differently for future reference he said nothing really. He said theoretically I could cancel the transaction citing buyer asked to cancel and have the buyer wait to pay explaining how it affects my seller performance. I think that's kind of crappy customer service. So to wrap up, I'm going to print the label and hold the package!
Isn't there a way to ship a package, with instructions for USPS to hold at the other end? Maybe I am crazy, but I think I've done that before. Ask your post office if it's possible. I'll ask my local post office the next time I see the super helpful clerk; she'll have an answer.
You know, that's a great idea. If the buyer is going away, she should just have her mail (including packages from OP) held at the post office.
Holiday shopping has begun! I'm selling a lot and staying busy shipping and taking offers. I'm trying to find out how to balance my time with other non eBay things that need to get done like leaf blowing. It's tricky for me to find that balance. At my old job I would be getting some time off soon where I would sit at home and get things done or relax but with ebay it feels like you are always working even near the holidays when others may be off. Really to me it feels like you have to work even harder near the holidays which makes them less enjoyable.But i need the money so i must work hard. Ill be glad when I'm out of debt and making enough money to start saving some so I won't have to do eBay full time forever . I want my full time to turn to when I want to time . I do find it ironic that I have to work so hard to get it to full time just so I can eventually let it slide back to part time
That is the trouble with debt. It takes away so many options in your life. You will be glad you worked hard and got rid of it. Then you can have more choices. And remember all the people, like doctors, nurses, retailers, who work hard over the holidays. You aren't alone.
Anonymous, sounds like you have a great luxury problem. Busy during holidays because you're making money? Yes, please!As Linda says, if you have money and little (or no) debt then working is a choice. Next year, you could save up so you can just take this time off if that is what's important to you.
Ugh I am having the worst week ever (well maybe not since getting ill in the summer and having surgery, LOL.) 2 big returns (I almost never get returns) and now my first negative on Etsy (which counts against us in placement.) Plus sales have been very slow for me. I'm not going to bother posting my numbers tonight, but I do hope that everyone is doing much better than I am!
Sue, I'm sorry it's been a rotten week! We had a "when it rains it pours" kind of week ourselves, with car trouble and sick kids and non-paying buyers. Just keep at it, and things will turn around eventually. Or so I'm hoping! :-D
Sales have been painfully slow since early November for me. I don't know if people just don't want what I have, or my prices are too high, or ebay is buggy. I suspect a combination of the three. When I do sell an item (every couple of days, I get a single sale), it's the most RANDOM stuff. There's no rhyme or reason. But I'm getting a lot of positive feedback from prior sales. The fact that I'm getting more feedback postings from stuff that sold 2 months ago than actual sales is rather telling. I just put my store on sale, 10% off everything, as a "Black Friday Week Sale." Will be interesting to see if that jump starts anything.
I didn't know that Etsy had a feedback system. I assume all these selling platforms will have their issues. I know the Amazon people have their own complaints. No place is a nirvana. We had a great week last week, but eBay has been quiet these first few days.
Advice on getting an neutral. Someone just left the feedback, "smells a little funky" It was a ski jacket and snow pants. I washed them in free and clear detergent, but I have a gas dryer. I do not use dryer sheets or anything scented on clothing. What should I do?
Bummer. I got a neutral recently with no warning. After I talked to the buyer she regretted she had done that. She called Ebay and asked how to change it and they said she could not change it. All she could do was add another note under her first feedback sating she was sorry she had done that and Ebay wouldn't let her remove it. It happens. Move on.
Linda, why didn't you send a feedback revision?I'd message the buyer and ask if there was anything you could to make their transaction a positive one. For a funky smell I think a couple of bucks would satisfy them.
The rep said I couldnt.
anna, message your buyer and see if they'll take a partial refund to help clean it? if you're willing to do that. and then ask if they'll do a feedback reversal if you send it.
All reps are not created equally. I would've still tried to submit the feedback revision. I think it's likely the rep was either misinformed or the buyer misunderstood what they said.
I've been completely overhauling and organizing my ebay room. In hindsight, now is not the best time of year to take on such a task (I should be listing in order to take advantage of holiday selling season) but it is what it is. I'm probably 90% complete, its this last 10% that's taking me forever. I rarely finish anything I start. But once I'm finished, I can list and all of my stuff will be so nice and organized!