Impossible project has bought almost all of the Polaroids I have ever sold. If you find a lot of them, they will buy directly from you rather than through eBay, but I think you have to send them at least 25 cameras at a time.
How much have they aid you for 25 cameras?
Yeah sure they will buy your cameras on the cheap then they turn around and sell them for $129 - $409 each . Just googled their name and they have a shop.
Sure, here's their store: https://shop.the-impossible-project.com/shop/camerasThis is the company that revived Polaroid film production so the cameras would still be useful.We'd never sell them a working camera since we can sell those ourselves at full price. BUT it's great to sell them broken cameras we buy for $1. Assume tehy use them for parts, or can fix them.
i think it's great that they can fetch such high prices on the cameras. i like that they can take some broken camera i found for 50 cents and fix it, or use the parts and make $150 on it. isn't that what we do every day in our stores too? they just have a brand and access to fancy folks willing to pay that price. people that would never think to by on ebay. or are buying the assurance and quality that Impossible can guarantee. i bought a $3 light fixture, painted it with spray paint and then turned around and sold it in 7 days for $125. that's the beauty of this market.
I have a late 60s/early 70s Polaroid to sell, and I also have a camera strap and nice vintage camera bag for it. Do you guys think the Impossible Project would buy a lot like that, or would it be better to list the camera separately? I think what they're doing is so cool and interesting.
If the Polaroid still works, then sell it yourself. You'll get top dollar for it. These cameras often have a film cartridge inside it which is how the camera gets its power. We collect these cartridges to test any camera we find. Ryanne actually keeps one in her purse in case we see a Polaroid out in the wild that needs testing. the cartridges work even if the film itself is gone. Just open the camera. --you should hear it powering up.--the green light should come on to show that the flash works. --when you take a photos, the flash should go off and the film cartridge should make an "advancing" noise. (Again, doesnt matter if the film is gone or not).If the camera is broken somehow, that's when we like to sell it for parts.
That is such awesome info. Thanks for all the great tips. And Ryanne, please keep the kitty videos coming. :-)
Powering a Polaroid camera with an empty film pack does not guarantee it will function properly with film. You may still hear the drive gear when empty but with film loaded it may not eject properly (extra tension - oxidized/stuck gears). I now reload spent/developed film back into the empty working film pack by holding the tension spring down and inserting the film back into the eject slot on the film pack. Also be wary of selling original Polaroid film last manufactured in 2007(2009 exp. date) or earlier. The developer deteriorates over time and now most film is 50/50 to produce pictures. Both eBay and Amazon frown on "As Is" for this film and refund money to Buyers on claims. FYI for Ryanne - some people paint or craft-up their Polaroids and sell them as functional art. I think the plastic needs to be prepared with an etching step (Google painting plastic). I saw a camera that had a design with Legos glued to it. It was impressive. I will try and find a link and post it.
Love seeing these videos. We had a Zayre in Chicago too. So I think they were all over.
yeah we had a Zayre, then it became Ames. now i just looked on google maps and it's a Star Market. or in Boston we call it Stahhhh Mahhhket.
Dang, I am beginning to believe the two of you are truly "trash elves", because you find the coolest stuff ever!! It's like the magic of elf pickin'............ohhhhhhhhhh I think I may have just titled my first novel..... "The Magic of Elf Pickin'".hahaha, and Imma gonna use ya'll as my character profiles to tell the story of how a couple meet while reselling secondhand stuff at a flea market with chapters filled with mystery and mayhem as they go about their junkin journeys...and when it hits the best seller list, I will tip over yer tip jar.
As long as I have a full head of hair in this version of our life.
Selling while on vacation! In the past, I typically took everything down when I was on vacation or used the vacation setting. This time I just extended the handling time and I'm still selling.
This is great. People will wait as long as they know about the delayed shipping.
Hey Jay: We are getting ready to do a weeks vacation in a few weeks ourselves. Couple of questions. Already got the info. on bulk editing all listings and changing to a 10 day ship time. We will be gone a week but will add the 3 extra days to handle any packing and shipping that needs to be done. But do you guys suggest me creating a large text header / banner to inserting on our front page stating we are gone for a week but still open and will ship on [this day] when we return. I think you guys have done so before and then maybe not on another occasion. Next, do you recommend going to bulk edit every day or two and lowering the ship days down as we progress through the week? Start at 10, then 8, 6 days to ship, etc., etc. And lastly do you suggest that we send an email to each buyer as a reminder of the actual ship day in case they didn't see the header or the shipping time. We don't sell a lot, so half a dozen emails is really no bother. Thanks .. Mike from Atlanta
We've tried all different methods including adding a huge banner and emailing each buyer to remind them of delayed shipping.At this point, we just change handling time and dont say anything if its under 10 days. The handling time is transparent and eBay will side with you if a buyer complains. Contacting each seller is just an extra effort you can choose to do. Can;t hurt.That being said, we're going to be gone for the entire month of September so will have a 30 day handling time. We definitely contact each buyer since it's a really really long time. But strangely, people still buy and are happy to wait.We usually dont change the handling as often as you suggest during our trip. Mainly because the bulk editing tool doesnt make it convenient when you have 4000 items. If you have fewer items, it's easier to shorten the handling time every other day.When we're on our four week trip, we'll shorten the handling time each week. Have a good vacation!
Ryanne,Your stoneware bowl is made by Robinson Ransbottom Pottery of Roseville, Ohio. That's what the RRP stands for. ....OK, back to watching the podcast...
thanks! i think i had researched it when we first bought them, but forgot the name. i'll add that to my other listings now. cheers.
If you ever have a research question about any of the Roseville or Crooksville Pottery, just ask. My home county! (And I pass it up all the time, I guess after 45 years I am tired of looking at it). Lol
Ralph, are you from my area? And Ryanne you would probably cry to know that everyone use to gravel their driveway with tile (encaustic and mosaic) from the plants. True scavengers!
Anyone every see or use this http://size.ly/
yep, we've linked to it a few times on the blog. it's cool!
Last night, I had a buyer purchase an item from me, paid for it, and then sent me a message. They live in the UK and are asking me to mail it to their friend in the US. The US address does not match their ebay shipping address. Any advice? Should I have them change their ebay / paypal info to match the address they want me to ship to?
As long as they sent you the email asking for the new address through eBay I would just mail it to the US address. I get the same request about once every six months. Sometimes they ask me to mail it to a freight forwarder in the US.
It may be okay to do. But to have seller protection, you shouldn't send to an address that was not changed within ebay before the purchase. One work-around to this is to tell the buyer that you will cancel the transaction (buyer asked to cancel) and then relist it again. This time, when the buyer is purchasing the item, they have to chance the shipping address at that time. Otherwise you may not be protected with ebay or paypal.
If there is a credit card chargeback from buyer to PayPal you will likely not be covered as tracking to PayPal address listed for sale is the key to a quick closure of case in favor of seller.
Buyer should have made these arrangements with you before purchase.Ask buyer for friend's phone number and have them send cash or USPS Money Order.
i've heard both things over time - have them change their address in ebay/paypal, then ship it. or that the ebay message asking for a different address will suffice to cover you. best idea is to call ebay and ask if you're covered (through ebay and paypal) if you ship to the US address in their message.
Agree with Ryanne about contacting eBay. I would use Ebays online chat program. That way you have their response in writing, as the customer will be able to do an "item not received" disputed through PayPal for up to 180 days. I'd bet PayPal would side with buyer if not sent to correct shipping address they have, but ebay may choose to make you whole - if you can prove they advised you to do it.
online chat? i don't think ebay does customer service through chat any more. they used to, but they only do phone calls now. when i look through the help link and click a few options all i see is 'call us', 'call me' or 'ask the community'
I'm assuming global shipping was not involved. PayPal won't cover you in the event something goes wrong if you change the address but I have shipped to a diff address before. I guess it comes down to the price of the item and how much you think you trust the buyer. Usually when I create my label I put in the msg field " per your request I am shipping this to...(address). I just want several spots showing the buyer requested it. I have no idea if that matters or not but its what I do.
Thank you for all the responses! I called ebay, and the rep Rachel was very cool. She listened to my story, looked at the message from the buyer, and gave me the OK to ship. The item was a womans wallet that sold for 25 bucks. I bought it for a buck.Anne, global shipping was not involved in this sale.
Glad you worked it out SuperDave.Ryanne - I just emailed you a screenshot that shows the path I used to find it. It does not always display for me, depending on the topic I need assistance with. It may be an Ebay AU feature.
Had an interesting conversation with ebay this morning when I called to get my selling limits upped. They noticed that I have two accounts of which I told them I only used the second account as a buying account. Agent informed me that I could not sell the same types of items in each account. I said do you mean the identical items?(Which I already new you could not) She said no, you can not sell the same type of items. For instance if you sold used clothes or hats in one store you can not sell them in the second store. Your second store must sell different items all together. Basically if your main store sells a variety of items your second store must specialize in one particular type of item and then you cant sell that item in your main store. My impression was that this was a very well educated ebay agent from America. Not an overseas call center flunkie. Not sure what ebays "punishment" is going to be for violating this policy or even if they are able to detect it. I know your second seems to be going very well but it may be something you want to look into for yourselves.
Interesting. I'd love to see some documentation on their website. If this was a solid rule, it'll be in writing.The only thing I find is a rule against using multiple accounts to get around selling limits: http://pages.ebay.com/help/policies/multiple-accounts.html"Registering new accounts or using other existing accounts to avoid buying and selling restrictions or limits or other policy consequences."Maybe this was what she was telling you since you have two accounts but still under selling limits.
like jay said, i would love for a CS rep to have pointed to documentation about this. what if a husband and wife have different stores and they sell similar antiques? why would it matter? interesting, this is the first time i've heard this.
I've heard this as well about having 2 stores selling similar items. I don't think it would be an issue if they saw you had 1 store with 3500 items and high limits. Also seems that a husband and wife could argue for their own stores since they are technically separate individuals.
"Hearing about something" is different than pointing to eBay language on their website. Difference between rumor and fact. The link I pointed to stated no issues about selling on multiple stores except if you're trying to get around seller limits. Anyone find any other links that say otherwise?
Be polite and businesslike, but ALWAYS ask a rep to email links to the specific policy when issues like this arise.
Agreed. I only stress separating rumor from fact because this is serious business. I would never make a business decision because I "heard something". I want to see rules and regulations in writing. This is why the eBay forums are often useless because those buyers are endlessly debating and making decisions based on rumor. Few of those conversation threads can ever point to their claims on the eBay website.
I am like you and dont put a whole lot of creedance into "what I heard" even if it was from an ebay rep. However most issues we deal with when it comes to ebay we are dealing with overseas call centers. The few times I have requested an increase in selling limits over the past few years I have always gotten an American ebay agent who will review my account and always seems to know what they are talking about and I do put more stock into what they have to say. This does not affect me whatsoever at the moment as I am not selling from second account. The agent only mentioned it as she saw I had two accounts and started the conversation as a way to advise that I try not to circumvent the policy and get around my selling limit. In the end she upped my dollar amount limit which was all I needed anyway. I have been selling on ebay since 2002 and never worried about all "the fine print" back then. I am now depending on ebay to provide for my family and am doing it full time. After having a VERO violation for a counterfeit Monster Energy drink hat I am very aware of all the "fine print" and the consequences that can occur when not reading it. Perhaps she was wrong all together or it does not come into play if you are not trying to get around your limits.When I do start selling out of my second store I personally will double check at that point even on the slimmest chance she was correct.
A few weeks ago when I was upgrading my store subscription, I noticed that the following is included in the Ebay store subscription terms of service:"At any given time you can only have one active Stores subscription across all sites"To me, this reads clearly that multiple store subscriptions are not allowed. My feeling is that Ebay chooses to enforce this selectively, perhaps only when suspicious activity is suspected. The statement can be found here (number 8 at bottom of page):http://pages.ebay.com/stores/subscriptionterms.html
Uma, now that is interesting. That is actually in writing. I wonder how they police this issue. I bet the rule exists to punish the scammer sellers who sell on different stores to avoid being locked out when selling counterfeit items.I would hope it's a selective enforcement based on suspicious activity as you say.
i read that as- you can only have one store subscription across all sites on one account. like you can't have a US store and a UK store on the same account. but they never say you can only have one store subscription on any account across all sites. i would think that ebay would want you to pay for a store on any account you run. more money for them.
PS, I loved the ball markers with the divet tools. Nice find! I think the cool thing about eBay is you can spend a day shopping, spend 20 to 50 dollars and go out and make a weeks living! It's the American dream!
https://en.m.wikipedia.org/wiki/Bag_of_holding Had to be done lol
D&D kids unite.
I was totally about to post an explanation! Geeks r us!
oh that's funny. jay played D&D so i don't know why he didn't mention this. too funny.
I came on just to mention the bag. I keep telling my husband that my purse is like a bag of holding. I wish it were easier to find stuff in it. My son buys from Think Geek all the time. They have awesome April fools ads.
My mom bought us Jack Pucell 'Bumper' sneakers every year when growing up, I never had plaid though. My favorite pair of sneakers in my closet now are my green John Varvatos designer Jack Purcell badminton sneakers. Those are divot repair tools, I could have used one last Sunday during my weekly golf outing with my son, it's a nice pastoral sport if you like a nice walk and wacking a ball occosionally, just don't get serious about it. I've also sold non working camera lots to Impossible, if you have an older Polaroid that doesn't use 600 or SX70 film they are a hard sell as there is no one making that film.
I'm trying a semi costly experiment. I watched this video of this lady who buys from Marshalls and sells on Amazon. Well I'm not selling on amazon but the idea is the same. Marshalls already discounts name brand stuff but they also clearance it too sometimes. My only issue is items cost more up front so its a bigger risk. And with clothing there's usually something slightly wrong with it. Usually a few stitches off or something. Hand bags look like a good profit area but I need to research a little more first. Has anyone else tried flipping from Marshalls?
I have a friend who recently started buying clearance NWT items from an outlet store (I forget which one). She's happy with her sales, but it doesn't seem like enough profit to me - she'll buy an item for $3.00 and flip it for $15.00I have heard of a variation of this plan - where anything you don't sell within 30 days (or whatever the return policy of the store is) you take back to the store and get your original money back.
I have found Amazon FBA to be too little profit for the effort on 10-15$ items. By the time they take all the fixed rate fees it can be well over 50%. I stopped sending them stuff months ago and instead spend my time and efforts on Ebay.
Yes. I buy clearanced towels like Ralph Lauren, make sure they don't have pulled loops, and try to double what I spent. I try to sell at least two of something, like washcloths, or buy a handtowel & washcloth in the same color or pattern. Just this weekend I sold a Caro Home towel set for a best offer of $19 plus buyer paid shipping. Worked for me.
I like flipping items from Ross, TJ Maxx, Marshalls, and on-line retailers. The upfront costs are high. I like kids toys. shoes, and name brand activewear, Under Armour, etc. Men's premium underwear is also a good category, if you can buy them at $5 and sell them for $20. I'm not familiar with purses. My rule of thumb has been to buy items at 70% or more off retail and then sell them to the buyer for 30% off retail. Everybody wins.I recently purchased 2 packages of kids Under Armour Superman boxer briefs for $7.50 each. I didn't think they would sell until Halloween, but they sold within 2 weeks. They sold for $24 plus shipping. One set even went to Sweden! I spent $15 and made $25. They were very easy to list and ship. I wish I had bought the 3rd package that I left behind! I do return some items to the store if they do not sell within the 30 day return window.
And remember with TJs and Marshalls the red sticker is sometimes not the final word. They put red stickers on top of red stickers if it's not moving fast enough.
Sample size for this experiment not large enough to mean much, but I bought a few items at Marshall's (high-quality European-manufactured baby items on super duper clearance) and they never sold. I guess I could have returned them but it's a hassle so I am just using them as baby shower gifts. Two of the items were very unique (few other listings on ebay) but they haven't sold. The other item initially had no other ebay listings, but within a couple of days after I purchased, many listings for it showed up. I take this to mean that Marshall's put that item on clearance in many stores so I was competing with lots of other resellers.Marshall's prices for clearance items are similar to the higher-priced thrift stores... you're sinking a lot of money into inventory.Plus, I don't like shopping in retail stores anyway, and because this is a sideline/hobby for me, I'm not going to frequent Marshall's in my spare time just for ebay. Someone else will, though!And I love the recycling element of our work when we source from thrift stores. As others have said on this blog, there's no joy (for me personally) in helping to feed the over-consumption beast by giving my money to Marshall's.I love finding vintage items at thrifts, researching them and getting them to the right person. It's so much fun for me. Marshall's items can't give me that joy. Overall, as a new ebayer, I am slowly learning that to me, it's really not worth investing more than a couple dollars in an item. I'm finally learning to pass up on things that cost more than a couple of bucks, unless they are really special. Here are some of my mistakes: buying a set of great condition Pyrex bowls for $24 in the thrift store that I sold for $39 and lost some $ on shipping; and buying a $30 designer purse at thrift store that I still haven't sold after 4 months (price now dropped to $50) -- never again on designer purses for me. When you buy something for $2 that turns out to be a dud, you can just donate it back to the thrift store, but when you pay a lot for something, you feel obligated to keep trying to sell it.
I can see that. For me, paying $3 for a quality hand towel and tripling my money is worth it, even as a small timer. OP can make the choices right for her.
Well I just sold my first Marshalls item for triple what I paid. It was a simple perfume sale and not a high end brand but it was just a test for me. I have some knives and glasses listed too. We'll see how they do. Even though the profit is not as great, it may be what I need to get me through this slow summer because people evidently are still buying new items. But when and item cost more and yet get you are making less, it doesn't really make for great math but I'll take it.
My towels sold relatively quickly, as well. I wish I'd bought more, but it was my first time selling bath decor. I don't like inventory that sits forever. This way I know people want this stuff, especially brand new. But now TJs and Marshalls are sold out!
Need opinions please... Got an offer and buyer sent this message with it "Use my UPS account and 30 Day Return Policy"... Have any of you used someones UPS/FedEx accounts for shipping items? Also, I already have a 14-Day return policy in place. Is it odd that he's asking for longer? I looked him up on WatchCount and he bought the same exact item from someone else recently. Am I being paranoid? I guess if I don't feel comfortable I shouldn't accept the offer but the price is good ha ha
Yep, we've sued customers Fed Ex or UPS accounts before. Not a problem there.Our return policy is 30-days by default, but you should agree to whatever terms you feel comfortable with. We slap on a 20% restocking fee in case customers feel they need to buy, use, and return. Then they're renting from us.
Yeah, I wouldn't have second thoughts about it if it were something else, but it's electronics... speakers. For some reason that makes me uncomfortable with his request for a longer return policy. I know I'm nuts ;-)
Understood. You should trust your gut. Nice to have a sale, but not if you feel it;s going to go bad.
I received an email today from eBay about a new "exclusive" service to promote listings. It says it will give prominent visibility such as first page search results. It says you pay only if the item sells. Wondering if anyone else got the email and their thoughts. I'm pretty cheap so additional fees don't get me very excited.
OK so I just read the fine print and it says it is by invitation only and only for multi-quantity fixed price in select categories. I have maybe 3 listings with multiple-quantities so I don't know why I was even on the list.
I got one as well, I have 1 item with multiple quan I think, but when I tried to test it out I couldn't get anything to load. I was going to try it on one item and see what it was all about, but since I wasn't able to do so, figured I would wait and see if others had good results first
semi random question here. I just moved to Cleveland, OH from out of state. Is there anyone here who lives in the Cleveland area who would want to have a little meetup for Cleveland area scavengers? Looking to meet some people who know all the scavenging tricks of this area. I know there are ebay meetup groups in other cities, but Cleveland does not have one. Thanks!
Funny thing happened on our plane on the way home to St. Louis from Alaska. I heard that distinctive "ka-ching!" And it wasn't from my phone. Turns out the gal sitting on the other side of my husband is from St. Louis and also has an Ebay store. Trash elves are everywhere!
Two multi-million dollar used clothing companies. Twice and ThreadUp buy clothing direct from their customers and resale it on eBay and their own websites. What can we learn from them. Here is a little tour of their warehouse and Twice's listing process. It looks very similar to ours. One thing that I found out from some interviews with their CEOs both companies developed software that will automatically upload photos, find the average price, and list their clothing. Can you image how much time that saves.Twice: Go to the bottom of the page at the below link. They use zip bags and USPS boxes to hold their inventory. http://allthingsd.com/20120719/twice-sets-up-online-clothing-exchange-in-the-heart-of-san-francisco-video/TreadUP looks like they hang all their clothing items in their warehouse. https://www.facebook.com/thredup/videos/10153059927489447/
Cool videos, markh2o. Interesting that Twice uses PM boxes to store all of their items!
I'm not sure how the post office would feel about it. LOL
Here is an odd situation. I received a negative feedback last night the person said one of my items is not as described, I sent them an email asking them if I could help. They replied why the item sucked, I asked them what they would like me to do to resolve this issue, again they replied that the item sucked. This back and forth went on until I went to bed about 5 times. This morning they finally said they would consider modifying their feedback. I once again asked what I could do to make this a positive experience. Back and forth again. They finally said they wanted to return it. I send them instructions on how to return and about 2 hours later I received and email from eBay saying I had a return requested I accepted the return. Is this considered feedback extortion? Should I have emailed them in the first place? I am frustrated when I received a negative feedback, but even more before they even try to contact me. It seems to me they figured to go in heavy handed.
Sounds like you're stuck with it if the buyer does not revise it. If the buyer said "Give me a refund or I'm going to leave you negative feedback", then you would have a case. It's pretty hard to argue feedback extortion unless the buyer basically says that.
Even if they revise it you may be stuck with a defect...
eBay always wants you to try to work out the issue with the buyer before they would even consider removing defects or negative feedback. This buyer does sound heavy handed and overly complicated, but such is life. Take the return. refund his money. And get him to change the feedback. The defect is really not a big deal.
and if he doesn't change the feedback after you refund him and send him a feedback revision request, call ebay and ask them to change it for you and remove any defect. you tried your best to make good on this transaction and you deserve to have the feedback removed. might take a few calls and some real patience, but you heard me this week- i got 2 unjustified negatives removed after calling 4 times.
Marc, Just WonderingDo you have the Hassle-Free-Returns Turned ON?Do you offer 30 Day Refunds?Do you leave Positive Feedback Upon Payment?Do you Pack Things Nicely?Do you Put A Thank-You Note in Box With Packing Slip?Do you Ship Next Day?
As to the "Thank you" notes. I used to include them and also ask if they have any problems to please contact me first. In all the time I used the notes I never once had a buyer contact me when they had a problem. They always went directly to ebay and opened a case. I stopped the notes altogether and it has not affected my sales one bit. The only thing I have found to increase sales is list all the time as much as you can. I put the thank you notes in the same category as having the fancy description templates, a complete waste of time. The buyer's just dont care and only want their item. Me personally I know I feel that way. When I get a package from ebay or anywhere else for that matter a thank you note makes me feel no better about the item when everything goes well and especially make me feel no better if something is wrong.
I simply write on the packing slip: Thank You Enjoy!
Whenever I deal with buyers who seem to be a problem for me, I assume they may be a problem for other hard working sellers. So I have opted whenever I feel someone is rude to "report the buyer". Even if I can't get my own problem immediately resolved I am putting Ebay on notice that this buyer is less than ideal. Recently I had a buyer who was extremely obnoxious, but didn't want to return the item and also wouldn't say what they wanted. With each rude email, I "reported the buyer" - this is always anonymous. I'm not sure if Ebay somehow contacted the buyer or if it was just my keeping cool - suddenly the buyer was apologetic. I offered a $10 refund on a $99 item to smooth things over and she was happy. In the case above, I would be inclined to report the buyer's language in attitude. In my case, I actually copied and pasted the offensive parts of the email into the report to Ebay.Unlike some sellers, I NEVER leave feedback for a buyer until I receive feedback that I am satisfied with. I do not feel the need to build the feedback numbers of problem customers. Although sellers cannot leave negative feedback, we don't have to add to their positive feedback if they don't really deserve it, do we?
I never print out a packing slip and have never had a complaint about it. I do include a small business card (cheap on Vistaprint) with my store and contact info.
If you do global shipping program it would be good to have the packing slip in the box incase they rip open your box to repackage it ~ gee, what could go wrong here? What box was that in?Packing slips could also help to get your package delivered if the shipping label was damaged by weather or somthing. Packing slips are also used by buyers who are businesses to keep track of expenses for accounting.Bottom line packing slips are probably not required but it's good business etiquette and does make it look more professional.
i started using packing slips after we interviewed matt who works for USPS. he said the same- if a label gets damaged, they open the package and look for a packing slip with the shipping address.https://www.youtube.com/watch?v=8zxV3qJEbis
I started using packing slips after that interview as well. I take a stack of sticky label sheets and a stack of plain paper and make a pile with every other one interspersed, make printing them out automatic and easy.
AnswersDo you have the Hassle-Free-Returns Turned ON? YesDo you offer 30 Day Refunds? 14Do you leave Positive Feedback Upon Payment? YesDo you Pack Things Nicely? VeryDo you Put A Thank-You Note in Box With Packing Slip? YesDo you Ship Next Day? Yes
Agree with Jeff in TN on the Thank You notes. I sell on Amazon and eBay and used to include them in every package. Made no difference whatsoever. I do include the packing slip for all the reasons above. Every once in awhile, I write a short "Thank you" on it unless it's late at night and I'm tired of packing. As a family, we do a great deal of shopping online, and the cute notes, cards, fliers and coupons are the first things that go into the trash. Of course, we always save the boxes and wrapping material. Etsy sellers way over do the cute stuff, IMO.
Another vote for packing slips. Can't hurt
My enclosed business card includes my name, address and a thank you.
Jay or Ryanne, do you guys have insurance for your inventory? Does your home insurance cover it or did you guys get a separate policy? I feel like you guys already talked about this, but I couldn't find anything on the blog. I'm looking into it, but so far the 2 agents I've spoken with were not sure how to go about helping me.
Is your inventory in storage if so https://www.safestor.com/
It's in our house, so it makes it kind of weird.
We have a good insurance agent (small town, personal service). He said he could insure the price of what we paid if we kept all the receipts, NOT what it could be worth since the market value isn't transparent. We'd have to get stuff authenticated and appraised with certificates for the insurance company to pay us the perceived value. I can't say I have a box of items I bought for $1 and say it's worth $500. I could only get the $1 if I had a receipt. We honestly don;t have that much invested in inventory in the big scheme of things. Better to just keep moving stuff than pay insurance on it. Hope this helps.
That makes sense, but I'm going to dig a little and see if there might be a policy somewhere out there that could insure even a fraction of the listed value of our inventory. If it exists, and it's not too pricey, I'll let you know.
You might try Collectibles Insurance Services. I have a large firearm collection insured with them. They do all sorts of collectibles from firearms, antiques, coins you name it. Very reasonable and they cater to just that kind of business. Not sure what their policy is on items you have for sale as they probably determine that to be commercial instead of personal. You might be able to schedule out your more valuable long tail items if you carry such things. If it is all Goodwill clothing and nick nacks I would go with what Jay said and just not see it worth the time and effort
I am going away for a few days next week and would like to change my handling times instead of putting store into vacation mode. I cant find a simple way to do all my listings at once. I am sure this is probably covered ground and if you could direct me to a link or give a quick step by step on how you guys do it I sure would appreciate it. I have gone into "Manage my store" and tried the edit tab and see no way change the handling time without doing each item individually.
You can bulk edit the handling time from your "my ebay page". Click on active items and then when your list of items is present, you should be able to select them all, choose edit and then when you are in edit mode, choose handling time and bulk edit. I don't recall how big your store is, but I believe there is a limit of 500 items at a time.
use the bulk editor. just go to active listingshttp://is.gd/g4kWfnclick the Edit button and you can edit your handling time.
I think I see the problem. Ebay is not giving an option to edit the Handling Time in the default settings. Handling Time is not available without going into the Edit Fields Tab. I am guessing I will have to add it as an "editable" field. I just went over 1000 listings yesterday. Should be able to figure it out from here when I go away next week. Thanks
Jeff, I always edit my Business Rules and that seems to work for me. Of course, I discovered I have about 8 different business rules for shipping, and they each have to be changed. But it's really quick, and I just have to remember to change back as soon as I return home.
It's been a couple of years since I commented on this blog. However, I recently encountered a situation that would serve as a reminder or heads up to other sellers. Several days ago, a buyer purchased an item from me on eBay. However, while preparing items for shipment I realized the buyer had not actually paid. So, I checked my PayPal account and noticed that the buyer paid with an eCheck and was advised by PayPal to wait 3-4 business days for payment to clear to ensure that I receive Seller Protection. No problem. Last night, I decided to email the buyer to remind them that I would be shipping their item after their check cleared when I noticed a message in the sales record that they are no longer a registered eBay users. Then today I received an email from PayPal that their check had been declined. This led me to view their profile when I noticed that they have 99 positive feedbacks for THIS MONTH alone, but the comment section is full of warnings that the buyer never pays. You can check this person out if you want 'rundejenn'. I only mention this so that other sellers won't fall for this scam and ship the package assuming that payment will eventually clear, because of the high number of feedbacks. I usually just look at the feedback number and not the comments. I've been selling on eBay for 5 years and almost shipped the package to the buyer thinking that they were a good buyer (due to their high feedback rating) and that payment would clear in a couple of days. I can't imagine how much free stuff this person has received. I can only assume that their scam works, because they kept doing it up until a couple of days ago.- Yolanda
thanks for the heads up. i hope no one here would ship before a payment clears. that would be insane. i can't remember the last time i got an e-check either. looks like ebay kicked them off for doing this. that's good.
I have got a couple of those over the past few months. I did have one that was declined and paypal redeposited it and then it was declined a second time. Paypal at that point said they were not making any other attempts to collect payment. I just cancelled the transaction and clicked buyer changed mind I always get an email notification from paypal not to ship until check clears. Then when it does clear they notify me it is OK to ship. Usually takes 5-7 days for check to go through.
LOL...I actually had a moment of insanity. I am working with a limited shipping space and so after pulling out the item I wanted to get rid of it as quickly as possible, but then had to remind myself that I didn't want to take the risk of not getting paid.- Yolanda
Jeff - PayPal sent me an email today saying that they would attempt to cash the check one more time, but considering the user's feedback I won't hold my breath. It's been a few years since someone paid me with an eCheck, so I'd forgotten all about them. - Yolanda
Makes you wonder after three times or three strikes of doing this they still allow the same person to do this to a bunch of other sellers. EBay should pursue legal action against people like that... They know who the person is if they have received anything from a seller and not paid. EB requires sellers to have a credit card on file with them to open a store why aren't buyers verified in advance and required to have escrow holds against credit cards or any checks for 30 days for new or un-established accounts. I think Crypto-Currency will soon solve this problem.You pay at the pump with a debit credit card they automatically hold 90 dollars against your card for 48 to 72 hours even if you only pump in 20 dollars.
Writing bad checks is against the law. Should be rather easy to prosecute if they choose
This is one of the reasons I don't leave automatic feedback. It's just my policy to wait for my positive feedback and a good sale. It is baffling to me that although we cannot leave negative feedback why as sellers we would leave automatic good feedback. Recently a very obnoxious buyer who used insults (and I reported to Ebay) touted to me their 100% positive feedback as I reason why I should cave into her demands after refusing to return an item. I just politely told her that for a seller the positive feedback we see is often irrelevant because we can't leave negative feedback. Just a thought. As a buyer, I suppose it's a warm and fuzzy feeling to get that positive feedback just for making a purchase, but I sometimes wonder - don't they want to see of I am going to be a problem first?
I checked my 'Buyer Requirements' settings and I have it setup to prevent users with 2 unpaid strikes within 6 months from purchasing from me. I suspect that most full-time sellers use a similar setting, but somehow this buyer slipped through the cracks. Perhaps it is because some of the sellers are cancelling the transaction after the check is declined. Anyhow, glad they were finally caught and kicked off. - Yolanda
Hey Ryanne, I just wanted to try to ask this one more time. Do you ever buy the light fixtures that hang or attach to the ceiling? Do you fix those up/decorate them? How are you testing them to see if they work? Would love to see some before and after pics with your next lamps. Thanks.
yep i have done 2 of those, you can see them on our store. you can email us and i'll send you the link. i test them by taking a cord i cut off an old appliance, wiring it up to the fixture, using a wire nut to cover the wires so i don't shock myself with exposed wiring. then i plug them in and photograph them with the bulb lit up.
Hey Ryanne could u make a video of how you test them? I need a visual. I see them all the time but pass them up for fear of having to wire them up. It sounds like you are using a short cut method.
A lamp cord and two wire nuts what more do you need to know? plug it in. Just google how to rewire a lamp.
i'll put it on the list to make a video of it one day. as anonymous2 said, it's pretty easy and i'm sure there are a million youtube videos about it.
Thanks! I can't believe I never thought of that. You've definitely opened up a whole new world for me now. Ive wired light fixtures in our house before but didnt want to do that just to test something. Stupid question but do the cords usyally have the same amount of wires as the light fixture and if not can it still work by wiring what you have?
there should be two wires on the cord and 3 wires on the light fixture. the green wire on the light fixture is the ground wire that you don't need to use when just testing.
Hi! Jenni in Indianapolis, IN from eBay here! I sold a polaroid to guess who, yesterday? The Impossible Project! Paid $1, sold for $21! Not anything too fabulously exciting, but I was happy! I, of course, learned about them from you guys! The funny thing is, in my listing I said The Impossible Project dot com is where film can be purchased! Maybe that is how they found it! I still have one left in my store, but the handle is broken, so maybe that is why they don't want it? I don't know, cause you just sold 2 broken ones to them! Anyway, when I was little I remember Zayre, in Muncie, Indiana! I think that is the company that is now Target, but I am not sure. I recently tried to post on here, but for some reason it did not show up! Not too technologically savvy, so I have no idea what went wrong. EBay took down my confederate flag belt buckle listing. Sad about that! Thanks for everything guys!
I have had this happen before regarding not seeing my post and I think what the reason is that you have to the bottom of the posts and click on "More Posts" . When there are too many (lol or a lot-never too many) posts, some are hidden and you can't see the most recent replies until you click on that bottom where it says more posts.