meanwhile fellow trash elves, i had the most interesting return case ever, buyer buys a pair of slides from Me, initiates return request, that they are not fit to be worn, i accept return and respond please send them back for a full refund buyer says.... no cant because i have donated them to charity.I reply please tell me you are joking , buyer says no i am not joking , and I WANT MY MONEY BACK .......isn't this just hilarious. called eBay already. they have advised I wait for her next move .as we always say, its always the low ballers that give buyers a bad name
I wouldn't worry for a second in a case like this. Use the Silent Method. Buyer: I don't want these shoes. I want a refundSeller: No problem. Use the hassle free system for a full refund.Buyer: (Needs to mail shoes back or nothing happens)If she doesn't return the shoes, no refund.
+1 Hassle Free System * Another part of the "Buyer Training Camp". Let the system do its thing!
Boy are they going to be mad when they realize they are now out the item, money, and satisfaction of giving you a negative fb. Stupid buyer lol.
classic 'silent method' situation. say no more.
Ryanne - I have a similar maple syrup paint by number I think it's the companion piece to the one you sold). I'm waffling on listing it because I love it so much. If I do, I'll probably ask close to $100 as my version has a solid oak frame and is just beautifully done. I'm also banking on someone wanting to complete a set.I saw here where someone has scanned the paint by number image and made refrigerator magnets:http://www.ebay.com/itm/Maple-Syrup-Scene-Paint-By-Number-Refrigerator-Tool-Box-Magnet-/261428037530
A great resource for PBN info (including whether one was part of a set):http://www.paintbynumbermuseum.com/
I should have added a warning: If you like PBNs, the PBN Museum site might takje you from your work for a good long while LOL
Ralph - Thank you SO much for sharing this incredible resource! I collect PBN (mostly nudes) and this website helped identify a few unknown pieces.
wow that's so cool. thanks for the link. we find PBN all the time. sometimes i don't even want to buy them because i'm sick of finding them. but then of course jay puts it in the cart.
Has anyone looked into the global shipping message "you can list this item, but we don't support sending it to the US shipping center". This time it's a puzzle. On the global shipping page all I can find info about is restricted categories where it says due to limitations and restrictions identified by the global shipping dept. This warning message is popping up a lot and as much as you guys use global shipping im surprised your not more concerned since a lot of what you are listing will not be eligible for global shipping even if you clicked it.
I guess if there's an issue, we'll get a message or have the item sent back to us. Until that happens, we happily keeping selling overseas. Except for the very rare issue, all our items get to the foreign buyer with flying colors. Everyone's happy. Maybe eBay just flags buyers who are poor packers and get a lot of damaged items.
I've had that message on various items, I frankly don't know what to make of it.
It doesnt feel black or white to me. If so, the message would say "if you send this item, we will send it back and charge you shipping".
I've been on the phone with eBay about this very issue several times this week and have gotten nowhere. The support representatives I've spoken with seem completely baffled as to why any item in the pottery and glass category now comes up with the "you can list this item, but we don't support sending it to the US shipping center" message and isn't eligible for the global shipping program. I'm waiting on yet another call back but will probably call again this afternoon.
I bet eBay's GPS center deal with a myriad of issues. We all know there are some sellers that probably send pottery to them in flat rate envelopes. eBay would have to repack (or really pack correctly in the first place). Maybe eBay is now sending these items back because of the hassle. But our boxes show up to their warehouse professionally packed. Double boxed. Ready to go. Sometimes it's better to ask for forgiveness than ask permission.
My items are extremely well packed too so that is certainly not the issue with flagging certain sellers. Ryanne also mentioned seeing one of these messages.
Jay - It isn't an issue of possibly having the item sent back to me due to poor packaging, it's that anything in the pottery and glass category Is now no longer eligible for global shipping. For example: Earlier today, I go to list a North Star gravy boat. I click the global shipping option as usual. When I continue on to the final "list your item" page, I receive a warning at the top of the page that states, "you can list this item, but we don't support sending it to the US shipping center". When I publish my listing, the item is not available for global shipping. Ebay cannot give me an answer as to why the pottery and glass category is suddenly a restricted category for global shipping.
I get this message often with collectibles. I'm a over achiever when it comes to packaging so I don't think they have received things broken. In my four years I've only had an item received broken on one occasion. I do think it has to do with frailty though.
I've been receiving the same error when listing puzzles. I was surprised that they accepted your potty for GSP because of the the size and weight. I would imagine that it weights a lot.
Me too Jamie. And my breakable items get flagged a lot. during the slow summer weeks I really count on international sales and its definitely taking a crunch into it.
this is my theory- these items were always restricted, they just never gave you a notice about it. so you put a glass vase in the glass category, check the GSP box and list the item. someone in UK buys it and it's reverts to your USPS shipping method rather than GSP. now they're just telling you it wont go through GSP.
Haven't watched the video yet. Just wanted to say I made my first call to ebay ever today about my no sales week (1 sale in 7 days). I'm an introvert and hate making phone calls. I envy you Ryanne the ability to call every week! So the CS rep took my information, said she had no notices of current problems but said she would file a report with a special team (garbage can?) JUST KIDDING :) to look into it further. She could see that my average number of items sold and dollars changed drastically this week. So I felt glad I called. I hope something comes of it as I still have not made a sale. Either way I'm glad I got my first call to CS out of the way :)
Congrats Nancy. eBay is your partner in your business so call them anytime.
Thanks Jay. Whenever I call customer service for anything I assume it's going to be like calling Time Warner :)
Nancy, I'm an introvert, too, but have spent my career in communications. The most effective way to handle calls with eBay or any other call/message you dread are to plan ahead. Know what you want to get out of the call, then make a short list of the facts. This helps you feel more confident and prepared for the conversation. Present your story calmly and without emotion - say please and thank you to the rep on the other end. You might get forwarded a few times, but persistence pays off. You'll feel like a million bucks when you "win."
Thank you Suzanne. That's great advice.
Update: I had a sale today a few hours after calling ebay. Hoping it is the first drop of a rain storm :)
That's why everyone needs a second store......just in case.
yep, i also hate talking on the phone (even though jay says 'but you're so good at it' ha ha). i just keep my facts in order, sometimes i even type them out on a text doc to read while i'm on the phone and just state my case.
I see a small business opportunity here for someone who likes to make phone calls :)I had two good sales yesterday after my phone call to ebay and a question from a potential buyer. Coincidence? Wish I knew. I also got a message from customer service with advice on how to better my sales. Basic newbie advice pushing free shipping, good pictures etc.
Doh! I passed on a wood and brass fake telescope a couple weeks ago, I never occurred to me to sell just the tripod part, nice thinkin.First time I've ever heard a gun holster described as lovely, ha.
Secretly... Ryanne is a serial killer!!!
you know i hate listing holsters, but i like selling them. and that was a really nice one!
Nancy this week is extremely slow for me too, and not just on ebay, Etsy is also quiet.Anyhoo, J&R I envy you your fresh young eyes, LOL. My partner and I have sold vintage Nikes for over 20 years, back in the day women's Nikes, unless they were very early, had virtually NO value, I am ashamed to admit I would have passed on those sneakers, but now I know. Oh, and you guys continue to be fearless in your pricing--the kicker is that it works more often than not!
Hi Omfug. Glad to hear I'm not alone. I wouldn't be panicked if it were just slow like maybe $100 week but a $10 week? I don't think that has ever happened to me before. I've signed out of my account and searched for my items and they do come up but I'm afraid people are having trouble buying? Etsy for me is always slow probably because I only have about 50 items listed. I sell maybe one thing a month there. I've been motivated though by this last week on ebay to get more stuff up on etsy. Hope things pick up for both of us :)
Awesome sale on the Nike shoes! Curious, have you ever had anyone use the PayPal payment plan on an item? If so, did they complete all of their payments?
I wondered this a while ago. The payment plan is between the buyer and Paypal. The seller never knows how the payment is worked out because Paypal pays the upfront cost.
I see, thanks for the info. Sounds like something I need to start using. Thanks Jay.
the thing about the payment plan is that ebay/paypal are the only ones who decide if it's on your listing or not. you can't add it. i think they just put it on there as a choice for items $xx and up. not sure what their min. is.
Thanks Ryanne for letting me know before I spent time hunting it down.
Hey, Just wondering, (since great minds think alike)...What laptop are you using these days? I have an iMac mini, but am looking for a decent refurbished macbook e.g. 2008? probably too old.. 4 th generation iPad? or iPad Air 1 ? Thanks I value your opinion...
we have a 2011 macbook pro and jay uses a 2011 macbook air. i also have a big ass 27-inch imac. lots of macs in our house, i didn't even name the other ones, too many to name.
Thank You that helps a lot ! I get tired of doing my listing in the office, plus it gets too hot in there.. A change of scenery does wonders!
Next time you get an item like those vintage Nikes.... try going with the same $300 price tag, but on a 5-7 day auction. The item might get bid up as two collectors fight over it, but you don't lose any money if it sells on opening bid. You might lose an impulse buy, but that is less of an issue on a highly collectible item like that.If it doesn't sell on auction, convert to good till canceled.
Fair enough. This would be a good experiment. But it'd have to be a really rare item that obviously had a lot of demand. We personally dont run across these items often.
Yes. High demand items should usually go on auction at first. Put the price in that your OK with taking and let it go from there. They may not be worth 1000 bucks but when two people want them they can be.
I have been listing a lot more this month but you two are just killing it. That second store is growing fast. It really motivated me this morning to get myself out to my office and do some pictures, now to get them listed. I have a whole box next to me that I'm going to get listed today and then back to painting my new office this evening for a bit. It's in the triple digits today, really glad that I installed my air conditioning in my upstairs storage. Won't be so oppressive when sorting my inventory.
today is cooler than yesterday, but i got my AC going too, just can't be productive without it.
Yes, the heat affects my productivity as well.We hit an Estate sale this weekend. It was in the triple digits inside, no AC and 60 people in the house, lots of body heat. We grabbed a few things and got out quickly, we went for lunch instead of waiting for the bag sale.I recently spent 3 thousand on foam insulation for my new office and so far it stays in the 60's in the lower level. The air conditioner runs about 25% of the time the house AC runs. I'll know in August and January if it was a true money saver in the long run.
yeah i set my AC to cycle from ac to fan on a higher temp so im not blasting it all day too. i'm super electricity eco nerd. but cutting the humidity and temp down helps a ton.
That's how I was at the GW outlet recently. Super hot and super crowded. I had to get out of there. Air conditioning is a must for me. Ironically I was at a normal GW today and a lady was walking around dazed and pale but red. She was clearly over heated. Eventually an ambulance was called.
A dehumidifier is next on my list to purchase. The humidity here has been averaging 70-80% and I find that it can also affect some of my inventory too. High humidity and high heat can bring out the smells of a thousands storage units all at once. lol ;-)
we have a dehumidifier in our clothes storage, it's essential. don't buy a cheap one, it will die on you. we had one from walmart, a haier and it died in a year. had it repaired and it died again. then i decided to spend the money on this one and i love it--http://amzn.to/1BOBg48
Thanks for the product referral. I really appreciate it when I can get them. I have had issues with Haier products as well. Frigidaire usually does make good products.
Curious to know if you've sold many dated tech items, like that AOL mug, and if so, what bonus title terms you use. I've been scooping up anything dead tech.
Old RadioShack Realistic stuff can be a good flip.
My answer will probably be unsatisfying. We wouldnt have known to look for that AOL mug. I probably would have passed it up. We see lots and lots of "dead tech" in thrift stores and it looks like garbage to us. But Ryanne saw this mug and had an emotional reaction to it because it reminded her of logging onto AOL in high school. She knew it would sell. This is typical of many of the things we find. I couldn't give you a list of what sells or what we look for. We know it when we see it. Because if we have an emotional reaction an item, we assume someone on this planet who shops on eBay will too. I found an old Apple mug this week. It reminded me of my first laptop: an Old black Powermac from 1998 that felt like complete freedom because I could carry it around with me. I bet we'll get $40 for it.
This may be embarrassing to admit, but I still have aol. I like it and enjoy the features that they give me. Plus I'm loyal and I'm used to it. And it's super rare to get a virus in AOL email. I actually picked up an AOL item for resale too not long ago.
AOL stands for Ads on Looks...lol adware infused browser.I have an AOL sweatshirt from the movie "You Got Mail" w Tom Hanks, Meg Ryan.
I do hate the new ad thing. Frustrating. And that's one of my favorite movies.
Not unsatisfying Jay - I have similar reactions to Atari and Gateway logos. I'm a faithful listener and I get your bolo fatigue. I have no problem finding items to sell was just curious about your prior experiences and if there were any hip search terms I might not think of since I'm not a techie. Thanks for continuing to share your knowledge.
Go ahead and shoot me if you don't like my question but what are some knife brands you routinely buy or look out for? I bought a few today and they looked nice until I looked them up and their not going for much. Spent 8 bucks on 4 in a set. Still plan to at least get 20 but was hoping for a lot more. Also do you clean the wood handles? They look dingy and grayish from storage. Do you ever sharpen the blades? Thanks a million.
Bang Bang Search: kitchen knives (sold) (highest price to lowest)
love that reply, Jay. lol ;-)
And we get knives and just give them a good wipe. No sharpening or deep cleaning. If they are vintage, some people like the aged look. If the buyers are real cooks, they'll want to sharpen them their own way. Ive seen other sellers who specialize in knives who are completely opposite. They totally refurbish the knife handle and blade. I bet they really loves knives.
It takes more time to create a link than to have just named a few brands. Sold listings rarely help me when I'm starting from 0 knife knowledge. A few brands would have helped though. Oh well thanks for the other reply about cleaning.
From watching the videos I've learned Henkel (sp) is a good brand but I've never found one.
@Anonymous, this link adds the "used" filter to the other search, to help with the knife research. Part of the trouble with just naming brands is that within brands there are different lines, different countries of origin, different styles/shapes/types of knives, different materials used, etc., and every little detail potentially changes the value (this isn't just true of knives, of course, but I'm trying to illustrate why just throwing out a few brand names isn't really all that helpful.) Jay's response wasn't designed to save him time, it was designed to put you on the right path for learning about knives yourself. Anyway, here's the link -- it's the same as Jay's, with the "used" filter added on.http://www.ebay.com/sch/i.html?_from=R40&_sacat=0&LH_Complete=1&LH_Sold=1&_sop=16&_nkw=kitchen%20knives&_dcat=177005&rt=nc&LH_ItemCondition=3000&_trksid=p2045573.m1684
Good addition. Adding "used" is smart of you want to weed out the stuff you probably wouldn't see at a thrift store.Anonymous, I'm sorry you're upset I didn't answer the way you wanted. If someone has 0% knowledge of math, the smart person doesn't ask "can someone just tell me the answer". Instead that person would put in the time to get started learning the basics to learn math. You've started doing the work. You bought some knives you thought were cool, looked them up, and learned they weren't particularly valuable. That's great info. All I'm suggesting you do is continue this journey. Check out an eBay search for knives that do sell well. In the searches Kate and I sent you, you can see these brands. Cutco, Henkel, Wusthof. But me telling you the list doesn't help as much as you looking yourself. You can see the images, read the descriptions, and remember the styles. I often read the description of listings. This is how we continue to learn.
If I'm unsure about an item I look it up on my phone, rarely do I buy something that ends up not being worth what I had hoped for. After a while you get to know what items are worth in many cases just because you've delt with them before. I found three knives at a yard sale marked .25 each, the quality looked good but I don't know knife brands that well, after less than a minute of research on the eBay app I knew they were worth at least $20 each. Now, J. Russell is on my list of knife brands. Knowledge is an accumulated thing.
also a great thing when you buy a couple items that don't seem worth $ by themselves, you can sell them in a lot. "Lot of 4 Vintage Mid Century Kitchen Chefs Knives" then price accordingly. someone trying to get a good deal to stock their new apartment will love you.
I will also say that any knife marked "Germany" would be a knife that I would purchase even without knowing anything about knives.
Because of Ryanne, I picked a $20 box at an estate with a stag handle complete carving set and another stag handle butcher knife. Sold one knife to cover entire box. Which had other items as well. As I am showing my father in law (a fellow picker) my stage knives, he says I have one. And from Soligen, Germany at that. You can't have my knife he says, but you can have this razor from Soligen! Ivory handle and in original box. BAM! (I know I can't advertise the ivory) the point is- stag handles and german knives sell well and are easy to identify by looking at them.
I picked up what I thought was a German bible after people said bibles sell well. Which by the way "bible" is the number 1 most searched book term on eBay. Anyway, come to find out only the first few pages were in German, the rest is in Greek. I do find it interesting though that countries names on things automatically symbolize a value in our mind.
Also one thing someone told me about knives is that they are higher quality if they metal part extends the whole knife (through the handle). Gives it strength.
That makes sense. I don't know how many times I've had a loose blade because its just partially in the handle. I need to upgrade my knives but my husband is afraid of them. The bigger they are the more he freaks out if u have one in my hand. And where does this irrational fear come from? A teenage sword injury to himself! Not my fault at all.
When the metal part extends through the whole handle, that is called a "full tang." I'll also add that a good knife feels substantial (heavy) and comfortable in your hand. Cheap ones are usually lightweight and made in China. My two cents for the day.
I guess it's been a few months since I shipped to an APO address. It used to be that the customs form was already filled out on eBay and all I had to do was print it. It included the mailing office date stamp. Now there is a link to USPS site to fill out Form 2976-A. Is this new?It seems tedious to have to re-enter all the information that is already in eBay. Since the mailing office date stamp is blank, do I have to take it to the post office or can I leave it for the mailman?
that's odd, i forget when/if they changed it. i don't think you need to bring it to the post office for a stamp, just add it to the package with the shipping label and you should be ok.
Another odd shipping occurrence. I sold a shirt to Oman. Through eBay labels only first class international shipping was an option, with a header banner saying not all shipping options were available through eBay. I used Click and Ship through USPS to send it priority. The Mailing Office Date Stamp was already filled out on the customs form when printed.
Is it me or is it annoying to other people when you click on "Send Invoice" before you know it's for global shipping It errors out and says you can't send an invoice. Why have the option if you can't send the invoice. Maybe I'm over reacting.
agreed. i don't know why they even give you the link. but i would love to know that ebay sent them the invoice and get a copy.
If you haven't already done so, you might want to take down any confederate flag stuff you might have. I didn't realize we had anything, but we had some confederate flag cut off shorts that eBay removed as a violation of their Guide1063 - PI - Discrimination in a listing policy. It's always better to do it yourself than have eBay do it.
It sucks because I just listed a few items this week with the confederate flag. But they are historic related items. I'm not taking them down yet until I see exactly what is being targeted. This is unfortunate. I'm not selling hate, I'm selling history of a war from a historic landmark that sells merch related to it.
The Confederate flag stuff might now fall into the same categories as Nazi stuff... it's technically legal to sell (assuming it's listed in the proper category), but we'll also have to abide by postal and buyer country laws.
That's how it is these days. Some dick with a creepy bowl cut murders some people, and I get my daisy dukes pulled down. I'm not a fan of the stars and bars or anything, but free speech is free speech. If you're going to have it, you have to protect the most unpopular forms of speech.That being said, eBay has the right to not allow anything on their platform. While I always side against censorship, I understand why they're doing it (especially since Amazon pulled all their listings).
Lol sorry you got your daisy dukes pulled down. I hope u were wearing underwear. Hahaha
Talk about list it and forget it. I keep up on the news and stuff and heard about Walmart and eBay taking down confederate flag items. I woke up this morning to a sale of an item I thought I may have priced too high, a trucker hat with a stars and bars rock and roll theme. I kinda forgot I even had it in my inventory.
That's cool that you were able to sell it before they pulled everything down. I assume there will be a higher demand for confederate flag stuff since everyone is banning them. I wonder is bonanza will block it as well?
They might not, I had a Fed Ex jacket pulled from ebay and a month h later it sold on Bonanza.
Fortunately, they'll never stop selling the true and final flag of the Confederacy.
Why did they pull the FedEx jacket?
I have to say that it is difficult to motivate myself to list when so few things are selling...I am on track to have my worst week ever in sales--anyone else? I should also say I only sell collectibles, no clothing (a few pairs of shoes, but I haven't listed any in awhile since I haven't found any) and nothing practical, which I am sure it part of my problem, also, between 2 stores I still have only have 240 items listed.
Well usually ppl would say its because you only have a few hundred items in your store but you have proved continuously that you sell just fine. My week seems to have just died too. I haven't even made a 100 bucks. I have about 700 items. I wonder if 4th of July coming up has anything to do with it.
I'm right with you.
re listing--->"mind strong, body weak" (LOL any old Ren & Stimpy fans out there?)
I'm pretty sure this is the worst week we've ever had as well considering our inventory. We've only sold 18 items this week for $600 which is scary low for us. But we were due for a bad spell, just hope we don't have too many weeks like this.
Clearly ppl are either not buying or are only buying summer related items. I guess I'll have to keep my eye out for camping, sporting, or other summer related stuff. Mainstream stuff is still selling related to movies that are out. Guess amazon sellers are probably doing okay right now since they have a lot of retail stuff. Just unfortunate timing for me this month to be doing so bad.
People are still buying, they're just not buying much of what I'm selling. We have a ton of spring and summer stuff, but I think we are due for a bad stretch. By September we'll all be doing just fine.
Yep, we've sold half as much this week as last week. Summer sales will never be consistently as good as holiday season. Adjust your budget accordingly. But as we've seen, good weeks during the summer does happen. June may be one of our best months this year.
Same here, last week was one of my best ever. This week is on track to be one of the worst. Staying positive and listing, it will come back around.
Well, I can understand that its difficult to stay motivated.. But you have Think differently. Think: "I'm stocking up my store for fourth quarter" (You Got to keep hope alive!!)
I feel like such a newb for asking this, but how do you sell on eBay using the eBay app or just using your tablet or phone directly on the website. Here's what keeps tripping me up. When I tell it what I'm selling it doesn't bring up suggested categories which I'm used to seeing. And 2 when I try to add photos it makes me pick 1at a time and then forces me into crop mode. My pics are already edited and just need to be uploaded. And I need to figure out how to select multiple photos at once. One by 1 is a huge time killer. Anyway, can someone tell me how to get around these issues? I always list on the desktop computer but trying to give my back a rest and want to list from the couch. Thanks. Oh I'm using an android phone or tablet
1st thing, it's noob not newb.. hehe :)As for the problem with listing on your mobile, there are no work arounds... the problems you're having are the functionality of the app itself, nothing you're doing wrong.
Interesting/entertaining comparison of "noobs vs. newbs" on urbandictionary.com. (Warning: contains profanity!) I'd rather call Anne a "newb"! :-)Anne, I tried listing from my Android too, and that's what annoyed me as well: being forced into cropping each one as you go. Seemed like it took me longer, or at least the same time, as listing on my laptop with regular camera photos.
OK thanks guys. I'll revert back to the desktop. I have a brand new laptop that's slow as molasses so it doesn't work for me either. OK, back to work.
Using the mobile app gives you a higher search ranking more sales. eBay is pushing listing from the mobile app. If you're taking your photos on your mobile / tablet croping takes no more than 10 seconds per photo then uploading takes another 2 seconds per photo total of 2 1/2 minutes max upload 12 photos if you have high speed internet. There is a slight learning curve but once you master it goes pretty quick. It's all about being productive, if you're using a camera and then you have to transfer your photos to your laptop you're wasting a lot of time.
The issue I've has with listing on the mobile app is having to set the shipping methods every time. It doesn't seem to keep the same settings as your last listing like the desktop site does. Any suggestions?Is there any official info that states that eBay gives preference to mobile listings in search?
Over 2 mins to upload 1 set of photos is waaay too long. And frustrating to do indivually. Just the ability to click faster on tabs and boxes alone make a computer faster in my opinion. the phones are very convenient because they are small and portable but I think the computer does a better job for streamlining.
Which phone app platform is giving you trouble? I use the iPhone, the latest update needs a little tweaking like keeping GTC as the preset for duration but other than that it doesn't have any of the problems I see talked about here.
I have android razr maxx phone and a Samsung tab 4 I think. Both android.
I use my iPad and do the bulk of my listing from the couch. Have none of the issues you are discussing above. I can add photos very fast, edit them as I please, and all of my shipping info and other preferences are saved. Maybe its an Android problem? Sometimes I list using my desktop or laptop, but the iPad app is far easier, IMHO. They just did some updates and its even better than before.
+1 SuzanneAndroid is just the same = easy peasy.I enjoy using my finger and using voice to text, even when to posting this.My laptop is used for printing the shipping labels. I have it set up on a standing desk as my shipping station.Sitting in a room with the air conditioning running and the door closed in an office at a desk is not my idea of fun. I live in the tropics so the whole house is air conditioned and I enjoy sitting in the Florida Room or outside on the deck or at the pool and some times even the beach while listing my items with my 7" tablet.It's a great time to be alive!
Interesting/entertaining comparison of "noobs vs. newbs" on urbandictionary.com. (Warning: contains profanity!) I'd rather call Anne a "newb"! :-)Anne, I tried listing from my Android too, and that's what annoyed me as well: being forced into cropping each one as you go. Seemed like it took me longer, or at least the same time, as listing on my laptop with regular camera photos.
Most of the items I sell are unique, funky, vintage yard sale / thrift shop finds except for a certain electrical receptacle I have multiple quantities of (and a few other items). I got about 100 of the receptacles for free, from my wifes old job. I try to stay on top of pricing and make sure I have the lowest price online. I offer free shipping for this item, and I make sure my listing is at the top when searching on ebay "price- lowest to highest including shipping". So people searching by price on ebay see me first. But when I search on google shopping in the same fashion, my listing isn't there. There are other ebay listings of this item (not many, not even a page full) on google search, and they are priced higher than mine, but my listing is invisible. Can anyone shed some trash elf light on this situation??? This message is ending in 3....2....1...-SuperDave-SuperDave
what happens when you click on one them googles (higher ones) do you see yours when you arrive on ebay page?
Is the shipping set to 'calculated' or 'flat rate'? Even though you have the free shipping box checked, one of those will still be selected.Griff mentioned on eBay Radio that if you have 'flat rate' selected and check free shipping, Google doesn't like that. Make sure you have 'calculated' selected.Hope it helps
No, my listing is not visible when I click on the other google links. It is not in the "similar items" list unfortunately. I don't get it. It's nice I have these items to sell on ebay and I sell a couple of them a week on average, but if I can figure this out, I bet they will sell faster! I'm in no rush to sell them fast for any reason, but they do take up space in my storage area, and I am confused as to why they do not pop up in google. I have my ebay rss feed set to "on". BRANDON- shipping is set to "calculated", but thank you for the info. Definitely good to know!
Sueprdave, if you figure out the issue, I'd love to hear a follow-up. Do any of your other eBay items show up in Google?
Jay- some of my items show up in google, some of them don't. Doesn't seem to be any rhyme or reason.On another note, I am off to a huge church flea market right now. Fingers crossed I find some deals on some nice vintage items!
Hi, I'm new to eBay and just started selling Oct 2014. I'm a top rated seller and offer 14 day money back on returns. Do I have to accept returns after 14 days? I called eBay today and they say 30 days. I'm really sweating it. The item I sold is an omega seamaster watch. The guy is trying to say its fake as far as I can understand. It was an international sale. I had it checked out, cleaned, a new crystal put on and advised it's real. Time to time over the past 10 years I would pawn it and get up to $400. He writes broken English and as far as I can understand wants me to say yes to an acid test. I wrote and told him to send it back even though I have no money to return to him and said no to the acid test. It's been 13 days 6 hours since the sale. He's going to get a second opinion. It went to Durango, Mexico. It's 14k gold filled. He's saying it's not gold that it's plated. I'm not a watch expert but I think he may be confused about what 14k, 14k GF, and gold plated is. Hell idk. He asked about the same thing before he purchased it and I sent him an article off EBay explaining exactly what 14k gf is and how to tell if you're getting a fake. I even took very detailed pics showing everything about the watch. Bottom line is I need some advice on how the returns work, when and how long can a person actually return an item? Thanks so much and stressed to the max. (P.S. I was going to give up selling on eBay until I stumbled across this blog. You all are so inspirational. I've learned so much. I fall asleep listening to your podcasts.)
Calm down and take a breath. I'm sure more people will answer your question in the morning. I have never had an international problem so I can't be of much help except to say International sales may have a longer time frame for returns. However, he cannot damage your item and expect to return it and get his money back so that acid test is not a good idea on his part. But if you have offered him a return, its up to him to ship it back to you. If he refuses to return it then I don't see why you would have to refund his money. I would wait for him to respond because time is on your side not his. Worst case scenario is he sends it back and you have to refund and resell it. But if he never responds back and doesn't start the process you don't have to do anything. he may try leaving you a negative feedback in which case you can call eBay to fight it. just give it time and see what he does. good luck
good work, you said 'you don't like it, send it back' that's all you need to say. sounds like he's fishing for a refund. and if you got it checked out professionally, then you should be fine. i give him a 5% chance of actually mailing it back for a refund. it's all about the silent method from here on out.
Gold filled jewelry IS plated. It has more gold in the plating, but it is definitely plated. http://www.ebay.com/gds/Whats-the-Difference-Between-Gold-plated-and-Gold-filled-Jewelry-/10000000178258721/g.html
I agree with Anon, take a deep breath. BTW, I did have a $375 International return, so I can speak from experience--he must return the item to you in order to claim a refund, don't let your imagination run away from you, most people are honest. If you can afford it and want to throw money at the problem you might offer him a small partial refund of $50 (I know, not fair since you did nothing wrong, but such is life) Ultimately if he is really unhappy nothing will convince him to keep the piece (maybe he thought that he was getting a solid gold watch??) At any rate, don't engage in long conversations with the dude, approve the return and keep listing--soon you will have the money in your account to cover the return.
Hi I don't believe on he saying such is Life. life is what humans make of it if the policies an rules of ebay were good and to be fallow buy ebay correctly we should not have to deal with any of buyer's crap on returns or any other mathers
@Anonymous, unfortunately neither eBay rules, nor state/federal laws, nor even the ten commandments can protect us again error, misunderstandings, or the very human exercise of free will in violating those rules/laws/commandments. The policies can be great, the laws can be perfect, the commandments can be clear... but we're never insulated from all risk. It's not on eBay.
Yep, it's not complicated. A buyer always has a right to return an item. I'm glad of this because sometimes I'm a buyer. No one wants to be stuck with something they dont want or isnt as described. In the case of this gold watch, just let it play out as everyone has suggested.
Bizarrely, after having almost NO sales for a week I have had a flurry of offers and sales (for me that is 4, LOL) since yesterday, there is no rhyme or reason to it, and yes Jay, I know that it isn't part of an ebay conspiracy since I had not sold anything on Etsy either for 8 days and sold 2 things on there yesterday. I hope everyone else has noticed a pick up in sales.
Same here. We sold a ton of stuff last night after being dead all week.
Not yet but I have hope :) I had two sales the day before yesterday. I actually forgot to ship them yesterday because I was already so used to NOT having anything to ship. I didn't remember until I saw the mail truck go by :) I'm taking a break today and going to run errands and do some sourcing. I'm glad you both finally got some action!
Omfug X, you know me too well. As long as we're all remembering to look at the long view. Keep track of your sales over a month and three month period. Usually it always evens out.
Thanks everyone for all your advice regarding the watch. I have a different perspective on the situation now. Got my chin up and listing like crazy.
Question for anyone that might know online analytics...Is there any tools to find out where eBay traffic is coming from? I know that Google Analytics works on my Etsy store, but have not been able to get it to work for eBay. I kinda want to see if it's Google or another referral source or if someone pinned an item or whatever. In my Etsy store, if I notice that someone blogged or linked to my item, I'll comment on their blog and offer a discount code... think it would be great to do the same on my eBay items.Thanks!
eBay has some weird third party like system (Omniture?) that gives you some info like this, but I never found it satisfying like Google Analytic so stopped using it. If someone has found some good eBay analytics that shows referrals, I'd love a link to that section.
I've used Omniture before and it's fine/adequate, but the part about where traffic is coming from is a bit weak (although I did find out that "Scavengerlife.com" is my #8 referring domain with 0.5% of my total traffic) because it doesn't aggregate all of the traffic - each country from eBay and Google are listed separately. Also, I believe with the next update on 6/30, Omniture is no more with the promise of a "new solution for sellers later this year".I know you hate eCommerceBytes, but it is a real issue that eBay has yet to address since May when they sent out the notices: http://www.ecommercebytes.com/C/abblog/blog.pl?/pl/2015/5/1430505705.html
I'm glad eCommerceBytes is around because I'm sure they drive the eBay programmers nuts since they leave no digital stone uncovered. Every company needs a watchdog.But as an eBay seller, the negativity is too much of a drain. With each new post, it feels like the commenters are so excited to have another reason why their eBay business couldn't possibly ever succeed.I've seen subtle design changes to eBay the past several months where the site actually reacts in way that a contemporary website should. I would love to see an "eBay analytics" with dynamic charts and graphs of our store's traffic and sales. That feedback loop is so important.
Yeah, I hate the negativity too, but I still read every so often because there are nuggets of truth in there. Am I going to stop selling on eBay if they don't give me an analytics solution? No. Would I like an analytics solution? Yes.
I'm in Scavenger heaven today. I went to a church yard sale. Where I bought two awsome owl lamps for $2. As I was leaving the ladies ask me if I would like some free cabbage, onions, and carrots. I said sure. Weill I now have 50 lbs of carrots, and 20 lbs of onions, and 2 heads of cabbage. Then I went to our local dent and scratch store that is going out of business today and filled a banana box of groceries for $20. Best $22 bucks I've spent in a long time. Now time to figure out what to do with all those carrots and onions.
Store them for winter soups! https://www.youtube.com/watch?v=WNhQGOKh_Wo
That's Awesome! Buy yourself a couple scratch offs, Lady Luck is on your shoulder.
Sounds like you had one of those days where you just fill up your car with so much stuff that you get tired of it all. So much abundance. If you have a Vitamix or juicer, you can make carrot juice the next week. Its delicious.
I do have a juicer. Love carrot, apple and ginger juice. I don't have a pressure canner if I did I would be canning this weekend. And I plan on making sauerkraut with the cabbage. And get those owl lampl listed lol.
I'm not one to normally ask for help listing, but could someone take a look at this? I'm a little stumped. I have a Square D load center and I cannot figure out the exact specifications so that I can list it. The information I did find is just the model of the fuse cover. Can someone either identify this or tell me what I can do to identify it?Here are some pictures:http://imgur.com/a/YMuQRThanks!- Dan from NJ
Under "Made in USA" there appears to be a part number - can you search that?
No dice. Also, I am fairly sure that the sticker pertains only to the cover.
http://pages.ebay.com/link/?nav=item.view&id=171828058100&alt=web I got about 173 views on the above Nike shoes, so the interest is there, but nobody pulled the trigger. I will re-list and try another month.
why are you stacking them like that?I would add another pic of them slightly angled side by side then take pic from sightly above so you can see any defects. It looks like you are hiding some details, none of your pic show both in full display.
thanks for anonymous feedback, appreciated. Curious, though, of the 12 photos, you can't see ANY defects?!
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