It's crazy how fast things sell after you relist them from a return. Almost everything I relist after a return sells within the next month.
My theory on that is that there may have been watchers on the item and when you relist there's an automated email that goes out that it's back/relisted. Nothing to officially back this up, just that I've seen this on items I'm watching.
The same thing happens to me. That has helped me not stress about returns, I know as long as item item was not defective and can be relisted it will be gone within a month.
Ryanne - Congrats on your pimped out lighting! Was it a high quality fixture to begin with? Look forward to seeing more of your work. :)For those chasing BOLOs... http://www.smh.com.au/digital-life/computers/woman-tosses-rare-apple-computer-worth-hundreds-of-thousands-of-dollars-20150531-ghdeh6.html
it was a medium quality fixture. probably from Lowes or some place. the chrome was metal and the globes were thick glass. so it was sturdy, which was nice. yeah i heard that story on the radio the other day. that computer sold for like 200,000. amazing.
I too wondered if the fixture alone was reason to pay high prices but they would not have bought it period if they didn't like your artistic touch. You did a great job of making those Vs. I couldn't imagine the mess if me painting something like that. I want to dabble in custom lamps too but mainly creating the fixture. Good luck on your next one!
I love the light fixture! The push to make my resale business profitable has left little time to nurture my artistic side. I definitely need to work on balancing the two. Good for you for finding a way to turn a creative outlet into eBay profits!
thanks! yeah it was fun to make and then sell. we'll see if my other ideas pan out.
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Well I'm about as pissed off as I can be, and I'm sure you guys are about to feel the same way. Remember how eBay was making UPC codes mandatory for New items? Well those bastards are making it mandatory for used items as well. If there is not a UPC, then you have to enter N/A or else your search rankings are lowered.That's right, you need to manually change every single listing no matter how many thousands of items you have. You don't have to, but if you don't people won't be seeing them. So I've got my next couple of days planned, just sitting here inputting N/A into 2,500+ listings one at a time.I hadn't changed any prices in almost 6 months, and I noticed this message every time I went to confirm the listing changes, "Required field, UPC, is missing. Please add UPC to the listing and retry the operation."I feel bad for the CS Rep I was just talking to, because I could barely believe what they were telling me. I hope they at least relay my message to someone who matters. I hate hating eBay, but this is an unbelievably unprofessional way to treat your customers.
This does suck for those of us who have large inventories. So no way to do this in the bulk editor?
i noticed that message while listing yesterday, but i ignored it because it let me list anyway. i would think you could bulk edit to add N/A for that field, no?
Thanks! It is faster with the bulk editor, but you still have to go off to the left and and enter it in individually. If there is a faster way, please let me know.It doesn't help that I just had surgery and am a little grumpier than usual, but it really bothers me when they make big changes like this without properly communicating with everyone. I try my best to keep up with all the rules and policy changes, and was aware of the change to new items, but I'm pretty sure they did not disclose this change in advance.
Sorry, that should have read "...but you still have to go off to the right and enter it in individually".
If this is true (as the CS Rep told you), then it does suck. Seems very trivial. --Is there a link or announcement that explains this issue?
i'm in the bulk editor and i dont even see a field for UPC available. i am looking under Item Specifics and looking at them individually and it doesnt give me that field. it does tell me that they are missing UPC info, yet does not give me a field to enter it. what am i missing here?
The lady I spoke with told me there was an announcement, but I can't find it. I know what she's talking about, but I'm pretty sure making it mandatory for used items was not mentioned.
I wonder if it's category specific. I tried a search on Ebays a-z help and nothing came up.
here is the link, there are a bunch of answers in FAQ----http://is.gd/h19PxO
Hopefully, this is just another glitch similar to the time when we all thought the shipping dimensions were mandatory for international shipping. I would prefer that over eBay taking the official policy of giving us all the finger.Maybe this explains why I haven't sold anything in 24 hours?
basically they want people selling New items to have UPC codes, but if you don't have one then you just put N/A or i see in the dropdown menu on my listings that the first choice is "Does not apply". in the FAQ they even have this question---"I sell used, vintage one-of-a-kind items, do I need product identifiers? No. Although we recommend that you use product identifiers whenever possible, they are not required for listings of used, collectible, vintage, unbranded, or one-of-a-kind items at this time."
Thanks, I searched for UPC, looks like Ebay is using the acronym MPN. Now, I have some reading to do.
I found this at you link Ryanne:I sell used/collectible/vintage/one-of-a-kind items-do I have to add product identifiers to my listing?No. Although we recommend that you use product identifiers whenever possible, they are not required for listings of used, collectible, vintage, unbranded, or one-of-a-kind items at this time.
I hope that the CS Rep that Bryan got was simply incorrect. It would be insane if eBay required millions of vintage listings to have "N/A" inserted retroactively. That page says:"Note: Sellers who list used, collectible, vintage, or one-of-a-kind items are not required to include these unique product identifiers at this time."I agree that it'd be smart to add N/A to any future vintage listing.
Can you enter "does not apply" in bulk editor?
I'm going to call again.
i can't enter anything because i see no UPC field. just brand, color, etc.i was looking at a bunch of used shoes. maybe that's why? but the ebay alert says i have to have a UPC code on those, why not give me a field for it? so odd. looks like ebay doesn't even know at this point so i'm not going to worry about it.
Reaffirmed by a second rep.
what was reaffirmed? that you have to add UPC codes? but most of your items are used not new with tags right?
He told me that my listings will take a substantial hit in search rankings if the UPC field is left blank.
I'm on hold right now. I'm seeing if they can find in writing were this specific issue is covered. If it's a misunderstanding, hopefully it will be realized here.
it would be crazy if that were true and you could not bulk edit your listings to add the info.
OK I'm confused. First I saw what Ryanne saw. It asked for it and I ignored it. Secondly how can you put in a upc for an item that doesn't have one? I really don't like this upc idea at all even for new things because it encourages retail amazon type sellers. And what did you mean Bryan by people won't see your listing if you don't put it in? I'm confused. I know they soon will be implementing the new rules but for now I don't quite understand what's going on.
Anne, if you follow the thread, we're trying to figure it out. Instead of discussing rumor, we're looking for actual links or official info on which we can all act.
A supervisor is looking into this and is going to call me back. From his end, he is reading notes from eBay confirming that N/A is required for optimum search rankings. He also confirmed that this info was not covered in the update. He wants to follow up with his superiors to figure it out what's going on.On a positive note, this will not affect your items until September 1. I'm going to go ahead and change them now just to get it out of the way.Anne- People will see your items, but your search rankings will take a hit if you do not include the UPC # or N/A into each listing.
Yeah I got that Jay. That's not what I was wanting to know. I was just asking about items that don't have a barcode on them if ebay is currently asking for them and what it means by they won't be seen if you don't input one. But to go along with my comment putting upc barcodes will actually lead to more problems because often times the barcode doesn't exactly match your item even though it says it does. If you read the product info it might be a little different even though pic us the same. I've had this happen a lot. So often I choose not to use their barcode system even with new items. Everyone will have an opinion on this which I sense your not going to like based on your response to me.
"It doesn't help that I just had surgery" Another surgery among-st us? LOL, it must be the time of the year! (Yeah it sucks dealing with shit like this when you don't feel 100%.) Anyway I am so happy I deal almost entirely in vintage.
It's nothing major, but getting cut open never feels good! I think about 1/4 of our stuff is vintage, but that's going to have to be switched over too. I've noticed some categories not requiring it, but anything clothing related will have to be manually switched over.The rep verified that their is not a bulk edit option for this.
Bryan--It'll be good to hear what the Supervisor says. (I hope they call you back. We've had bad luck with getting calls back.)But at least you got some more specific info. Sept 1 is an effective date. If they do indeed require N/A on vintage items, hopefully they'll add this field into the Bulk Editor by that time. For now, it doesnt seem like it's wroth the time to change that field individually on several thousands of items if the policy hasnt gone into effect yet.
They might add a bulk editor option, but I doubt they will. Unfortunately, vintage items are included and will have to be individually changed.
Hey Bryan-We've thrown around a lot of info here, so now I'm confused. Can we do a quick, final summary of the info you've gathered from eBay? This way others can call to see if they can confirm the info. My concern is that we're creating a lot of drama when eBay might just be ill-prepared to tell us exactly what is happening. Remember when we thought we had to have dimensions on GPS items but turned out it was a bug?--This eBay page ( http://is.gd/h19PxO) says that sellers who sell new items will require a UPS code by June 29. It says that all vintage or one-of-a-kind items will be exempt.--Bryan called eBay twice and was told that Vintage items dont need a UPS code, but will require "N/A" to be inserted into that field. If not, the CS Rep said the item would be pushed down in search rankings.--eBay told Bryan that there will be no field added to the Bulk Editor to make this easy.--eBay told Bryan that no items will be affected till Sept 1, 2015.Do I have all the facts correct so far?
That's the facts. I even mentioned the previous bug with GSP dimensions and they told me that it's no mistake. The supervisor confirmed that the seller update did not contain the info eBay had recently given him.Apologies for bringing the hate, but nobody on eBay's end could give me an answer that didn't piss me off.
No apologies for expressing frustration. It's a serious thing if decisions are made that could affect each of our businesses.It's simply good practice to make sure things are true and not confusion in the Customer Service department. For instance, if CS is still saying that GSP dimensions are needed then this is untrue. We sell GSP items every week without adding any dimensions.
At least I know I'll get to the bottom of it in the next couple days. They were nice enough to promise a meaningful answer, and I'll make sure to hold them to it.
And if anyone listens to eBay Radio or talk to Griff, be good to see if he talks about this. If what Bryan says is true, it should be pretty big news in the eBay world if hundreds of thousands (millions?) of vintage listings would be heavily affected.
Well Steve from eBay just called me and was pleased to tell me that this was a miscommunication and mistake on their part. Used clothing will not be affected, and that the option shouldn't even exist right now. So it's just another glitch and poor communication within eBay.Just like the last time this happened, I'm getting a free month for our anchor store for my troubles.
Awesome. I'm psyched you got a follow up answer (and some free fees!)This is a testament to demanding actual info with links. This issue could have caused a lot of unneeded stress and time wasting. More likely, eBay is just continuing to compete with Amazon and wants new items to have UPC codes to be added. Makes sense. No reason why vintage items should be punished.
I'm very happy that it was just a misunderstanding. It's crazy how smoothly things usually run on eBay, and I understand there's going to be glitches here and there. I'm just happy that they took responsibility for it and got back to me quickly.
Bryan, thanks for enduring all of this and keeping us updated. I appreciate it!
If you take your listings into bulk editor, the ones that are effected will show a warning at the top and you can sort by them. In new listings of used items, I tried to take note yesterday and some of them have a drop down option in the UPC field "does not apply". I have been discussing this on another forum and nobody there had an answer. I am not wasting my time on old listings until they get it figured out, but I have been marking "does not apply" on new ones.... Just in case.
marci, i was in the bulk editor yesterday and saw that warning as well, hoewever there was no field for 'UPC' in 'Item Specifics' through the bulk editor. so they gave me the warning, which is helpful, but no way to add a UPC or 'does not apply' via bulk editor. seems a bit crazy, so i'm not going to worry about it either. 99% of my inventory has no UPC.
From what I was told, this is just one big mistake, and we don't have to worry about anything.
I have a funny feeling. When EB and PP split ways that all the cheap china stuff with UPC codes will dominate the search results by appearing in all category even the one of a kind vintage.Here’s how it works: Businesses pay to join GS1 US, and in exchange, it assigns each member its own identification number that appears as the first part of its UPC. Which means they can create UPC for any item and give it the name as a vintage item and rule the search. Hopefully I'm wrong.
This is simply a requirement of the courts for the lawsuits against eBay for allowing sellers to sell fake new name brand goods. The government captures containers of fake name brand goods entering the US daily that end up on eBay. The manufactures know which goods have been reproduced in China so they know which UPC codes are on fake merchandise. It makes it easy for them to spot the fakes. The manufactures also get the added benefit of changing the product code for each of their dealers to find out which ones are not playing by the rules and undercutting their prices.
First, I must say that the new Taco Bell AM crunch wraps are delicious. With that being said, If a upc code it required for all items, I wonder if it would be beneficial to buy one code and use it for all your products you list rather than putting NA? Were it would be used as a seller UPC rather than an item UPC. I wonder if that would screw anything up? Would the items rank better? Is global domination in the works?
Unless your UPC code matches what eBay has on file for a specific item or N/A, it will not only not help you, but it will probably lower your rankings. The rep made sure to specify that should you enter it in as N/A, and that you should take care to not accidentally enter it as NA.
I love these what sold videos. I'm always surprised at some of the prices you get like that Old Navy bag. I would have never guessed someone would pay that. You must feel awesome after selling that light fixture. It looks awesome. I've painted a lot of things but never a light fixture. Did you just tape off the pattern with painters tape? The lines looked very clean. Did you seal it with anything?
yeah i taped off the pattern. that part actually took the longest. but i had fun, so i'll keep experimenting.
Was it worth the effort and how long was it in inventory? I am only asking because I bought 11 vintage cemetery baskets and was thinking of painting a couple of them to see how they sold.... Like some really bright multiple colors.
it was in my inventory for exactly 8 days. absolutely worth it. i have 2 more lights that i'm making now, just waiting for a drill attachment in the mail.
Does Quimper items say Quimper France on them? Otherwise how did you know?
Yes, all our pieces have a Quimper mark on the bottom.
yes they all have Henriot Quimper, some say France, some dont.
Many Quimper items are marked "Henriot Quimper." Here's a link to a collectors' website which shows some of the various marks associated with Quimper. http://www.quimperclub.org/?page_id=2062 Sorry for the double reply.
Well that helps lol. I wish all items would just say what they are. Fireking stuff trips me up constantly.
Why? Most (all?) fire king stuff is marked.
Except in a very rare case, we would never say an item is a certain brand unless it was already marked. Many vintage brands we good at marking their items. We buy plenty of unmarked items, but then we just sell the items based on their quality or category.
This piece discusses Fire King marks...http://www.fire-king-mug.com/faqs-for-fire-king-collectors/
Many Quimper items are marked "Henriot Quimper." Here's a link to a collectors' website which shows some of the various marks associated with Quimper. http://www.quimperclub.org/?page_id=2062
I could use a little advise. I mistakenly mailed the wrong polaroid camera to my customer. Which is a large company that buys them in bulk and they have purchased from me in the past. I emailed them that I realised I made the mistake. I haven't heard back from them should I just mail the correct one or wait to hear back from them first? Thanks in advance.
Wait. Dont do anything else.Remember that eBay is a "back and forth action" platform. --You list an item.--Buyer buys it.--You mail it.But then there can be problems:--You message buyer to say there's an issue. You offer choices on resolution. --Buyer now is responsible for reading, responding, and choosing a resolution.So as of now, the buyer must take action. Its wasted time to continue to contact an unresponsive buyer.
Thanks Jay. Buyer never responded to message sent. However they did just leave a postive feedback for me. I guess because they buy so many polaroids they haven't noticed that it's not the correct one. I still want to sell the one I still have. I think I will wait at least a few weeks before I list it again.
Just found this sold listing Wasn't there a guy that kept saying to look for old bikes. sj something or another? 14,000.00 that's a lot of zeros why?
ebay listing # 301656219744
Steven. This is a good blog comment where I have no idea what your question or context is.Yes, someone sold a bike once for $14k on eBay. Whats your point? http://www.ebay.com/itm/Vintage-Hudson-AutoCycle-Bicycle-Very-Old-/301656219744?pt=LH_DefaultDomain_0&hash=item463c1ca060&nma=true&si=I6boi4ZQaZpTimeYPFN446v24KQ%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557
no need to be mean his point is look out for vintage bikes thanks
I'm here to encourage you to be a better. I want you to encourage me to be better. This starts by forming questions and statements more clearly so there's a basis to actually communicate. There's are plenty of Facebook groups for people to be chatty. You're welcome.
I don't think Jay means any harm. He can come across gruff sometimes or a little judgemental but honestly I think he's just afraid of the dam breaking. New people or random comments seems like cracks in the foundation he's built. It's unfortunate in one light but understandable in another.
I feel like we have this conversation every couple weeks. It's okay since there's always new people showing up, and we don't have any filter or test before anyone comments. I've been apart of other online communities where newbies cant post for x amount of weeks while they learn the flow of the conversation. Other communities have all comments moderated. We could have a whole list of "rules", but we like to keep it organic. We're creating a place for other serious sellers to talk to each other. Either you're already a full-time Scavenger, or you're trying to be one, or you can appreciate those of us who are. This is living life without a net. If you don't sell a certain amount of items each month, bills don't get paid. Bank takes your house. It's serious business. There's no time to complain, bitch or make excuses. But we like to have fun to as long as there's respect for the overall goal of the blog. If things get too chatty, I like to remind folks that there are other places for the chit chat. Like Anonymous says, my fear is that if this blog gets overly chatty, then the serious sellers will drift away and the point of the blog is over.So please, comment. Just make sure you're contributing with useful, well-formed info or questions that other Scavengers can use.
I think Steven was looking for some information from the scavenger formerly known as sj*biker (or similar) about what made this particular bike worth the $14k price tag. It's a pretty incredible listing, with two awful photos and really limited information about the item. Clearly, there's a great demand for this bike and I'm really curious about it also. Judging from the photos of the bike, packed in with other stuff in the garage, I'm not sure anything about it would have been at all eyecatching to me if I'd seen it at an estate sale.
Yep. I get it. Since we're all good Scavengers, I'd expect any of us to first do a Google search for the item sold. So Hudson AutoCycle: https://en.wikipedia.org/wiki/New_Hudson_Motorcycles These bikes stopped being made in 1932 or 1954 depending on which model. Pretty easy to see that any bike in good shape is probably sought after. A quick search on eBay and Google show that very few are for sale. Rarity always means big bucks. So "14,000.00 that's a lot of zeros why?" Well, that's probably why. Unless there's a more specific question he was asking.
Yes, I understand. Sometimes it's nice to hear information right from an expert's mouth (not due to an inability to Google, but just for the nuances/anecdotes/etc a personal conversation involves) but perhaps the question, even if it had been more artfully phrased, was better suited for a forum-type discussion rather than this blog response thread. Thanks for all the work you do.
I admire Jay and Ryanne. I learn a lot from them just by lurking. However, if I had as much merchandise as they do that needed listing, plus ran a blog with several hundred followers, plus ran a rental business too, then being expected to do ebay searches that people could easily do themselves just because people wanted a personal response from me or it would save THEM time would take a serious chunk out of my bottom line, I would think; but that's just me. Unless, of course, I were to charge for the service! Thanks, just wanted to let Jay and Ryanne know these 200+ episodes are appreciated!
Just hung up with eBay. I received an email from a buyer today saying she had opened a return case on Monday. I never received an email saying a case had been opened. I refunded her the money and received a message saying my final value fee would be credited. I can't provide good customer service, if I don't know there is a problem, so I called eBay to ask how could a refund be started without my being notified. After time on hold, the answer was: "We're sorry, but it is a glitch in the system ordinarily you would receive an email. We see that you didn't. These errors are few and far between."
LOVE the customized chevron light fixture. Congrats on a successful experiment, Ryanne!
Ryanne I love the light fixture. Can't wait to see more.
A tip for people who like to buy and sell books. I just joined my local Friends of the Library group for $10 a year. The reason I joined is I get to go to the book sale they hold twice a year one day earlier than the general public (which is tomorrow). Will be bringing my granny cart. Check your local libraries to see if they have book sales. Ours are priced well for reselling.
Love the library sales. I picked up a rare Beatles book at the local library for $1, just sold it for $75! Cha-ching!
Great idea. I will put my library's summer book sale on my calendar!
I ended up not getting a whole lot but a few decants finds. There were a couple of people scanning. They put the non fiction books (which is what I was after) in this part of the library that is roofed with a skylight and very narrow. It was a hot sunny day and I am a large person so it was not ideal. The other room is nice and cool and there is extra space I don't know why they cram so much in that room. Hmmm. Maybe I need to make a suggestion now that I'm a Friend of the Library. It was nice to get in early and know everything wasn't picked over.
Definitely take advantage of your "friend" status to make a suggestion, Nancy!
If you like to sell books now is the time to hit dumpsters at you local schools, teachers are being moved, people hired, retired etc. and some of the education / text books go for good dollars, i just found 20 new books in the school trash that sell for 35-40 each.
I sold my own handbag to a gal in Canada. She wrote today saying its exactly what she was looking for BUT it had "a pile of cat hair in every pocket" and she is "not impressed" and she is "allergic to cat hair" and she wants a partial refund. I wrote back, apologized and said I appreciate her letting me know, please return it for a refund. She wrote back a long diatribe about all the reasons she deserves a partial refund and she is going to send photos. I think she is lying. I have two cats, but they were never in my purse. There might have been a couple of hairs maybe, but the bag looked perfectly like new. I intend to ignore any further emails from her. Any better advice, anyone? I know it will cost me a mint if she returns it, but I hate being used.
i think you should stand firm on this one. you offered a return if she doesn't like it. sounds like she's fishing for money. i think the silent method is your best friend for this one.
I would offer her a reasonable partial refund.
The amount of cat hair may be in the eye of the beholder; to a cat lover, it might be "a couple of hairs," while to someone who is allergic, the same amount could be a "pile of cat hair in every pocket." Shades of Annie Hall, here, and the "three times a week" joke. In any event, you've offered her a return. If the cat hair is causing her a problem, she can return it. If it's not, she should keep it. How much of a "partial refund" is she requesting?
What I don't understand is if she's allergic to cat hair then she wouldn't want the purse at all and she would want to return it. The fact that she wants a partial refund does sound screwy. I would wait on the pics. If its a big pile like she says maybe you will feel like giving her a partial. If she doesn't send photos but refuses to return it then that's on her.
Yes, Kate, I agree that perspective can difer from person to person. What convinces me that she is lying is that I know how picky I am; I am no "crazy cat lady" who would overlook more than one or two hairs, literally--I am know as compulsively clean. Also, if she is reallyallergic to cat dander she wouln't want to keep the bag, even though it would not hurt her. Also she wants to clean out the "piles" of cat hair? And the biggest tip off was the insult, "I'm not impressed." No one with a smidgen of class ever says that. Tacky. Which is what liars, deceivers, and theives are. So far, no photos. Maybe she is trying to gather piles of some kind of fur? LOL. No, she will have to cough up the bag, if not a furball.
Count to ten and do what Nancy said. Move forward.
Absolutely. People are interesting, to say the least. It makes me so thankful for my 99.9% kind and generous customers. I can't count how many have forgiven me for my own goof ups. That's why I like to give slack to folks I buy from.
I wouldn't send her a thing and ask her to go to the Resolution Center. Sometimes they change their tune when they know you're willing to bring in a 3rd party.
Now the buyer has threatened me with Neg Feedback. I am so happy! Her last email said she was "infuruated" that I have not responded to her last emails. (Read the last one I sent that says if you don't like it, just return it--hellooo!). I called Ebay and was assured that if she leaves me a Neg FB it will be removed. This is so delightful. Tee hee!
Jay, thanks for the tidy summary of the UPC/MPC drama. While reading from the beginning, I thought if sellers were really going to have to manually back-fill thousands of listings with N/A, that was going to create an opportunity for a 3rd party like Auctiva to provide a free service that does that. In the late 90's, I was a tax software developer for one of the Big 5 CPA firms and I sometimes think about getting back into software development and specializing in apps for eBay sellers. I found some interesting info about this mandate on eBay's website for developers at https://go.developer.ebay.comBetween early June and late June 2015, sellers will only receive warning messages at listing time if they list a product in a category that will require product identifiers beginning in late June 2015. Even though the listings will not be blocked, it is recommended that sellers begin listing with product identifiers even before the mandate begins, as doing so will have the following beneficial effects: Will improve the odds of buyers finding your products through eBay Search and other seach enginers. Listings with product identifiers may get priority placement in eBay Deals, bargains, and other promotions. Robust listing information, including relative and helpful item specifics, will be added to listings automatically when listing with product identifiers. More accurate pricing guidance when product identifiers are used. Listings may be tagged with a Trending price alert if the price of your product listing is favorable to the same product in other listings.________________________________________________Considering Best Match When Revising and Relisting ItemsWhen users search for items on eBay, the default way items are sorted is Best Match.When you list an item, you can consider how to improve its placement, or rank, in search results. When you revise or relist an item, consider the item's performance score (i.e., the ratio of sales to impressions). An item's performance score affects the item's rank in search results.Revising an item doesn't affect its performance score, in most cases. Similarly, relisting an item will carry over an item's performance score, regardless of changes made, in most cases. However, whether you are revising or relisting, either of the following changes will reset an item's performance score: Category updates (changing, adding, or removing) for either the primary or secondary category will trigger a reset Item condition removalNote: When relisting an item, the item performance score carries over for the first new item only. That is, if an item is relisted multiple times, only the first new item inherits the performance score. When it is time to relist the new item, its performance score carries over for the first new item only, as well. ________________________________________Source: http://developer.ebay.com/DevZone/guides/ebayfeatures/Development/Listing-AnItem.html#RequiredProductIdentifiersMandate
My question is how many of you routinely use upc numbers and do you actually read the info it provides? I know you think I'm bucking the system Jay, but I'm sorry. I strongly feel it will lead to more item not as described cases that I don't want on my listings. Imagine the time it will take if you have to try to verify every piece of info to make sure it matches your item. Otherwise your customer complains that your book doesn't have 162 pages or whatever it is. The pic and description sometimes doesn't go together. And what if your barcode number doesn't pull up anything in their system? That happens a lot. Anyway, obviously I will do whatever I have to in order to sell but I do dread it at its current state. Sorry to go agaisnt the current here.
dont live in fear. how many items do you have that have a UPC code? we have like 5 out of 4000, so i'm thinking we're going to be just fine.
Just listed something and under upc there's a does not apply option now.
you have just got to love the goodwill outlet spent 9 dollars the other day bought a vintage clock that last sold for 900 dollars for 1 dollar , bought a vintage golf bag for 2 dollars currently selling for 299.another vintage messenger bag for 2 dollars sold a similar one for 80 before and a hartmann luggage for 2 dollars similar sell between 150-200 dollars and my extra 2 dollars on few random clothes the eye has finally developed all thanks to scavengerlife
Incredible finds! I love clocks - would you mind sharing the model or past listings?
I love clocks and they always sell well for me. What type of clock did you find at the Goodwill outlet?
Hurray and good for you! Even the horrid GW provides for those with a good eye.
Lol I love that you hate the Goodwill. I agree with your reasons but I think of it as me using them to make money not the other way around. I don't care what they do with the money, I just want their stuff! I am lucky to have 2 good ones nearby though out of 6 other crappy ones.
Nice! It's amazing but sometimes even the beat up stuff sells. At least that's what I'm hoping with my Nike Air Handles basketball shoes.
This guy at my local GW outlet only buys shoes. He gets 2 full carts of them usually and he's looking up each one. Crazy. He buys the most beat up shoes. I can't imagine he's getting more than 12 bucks for them. A few high end dress shoes prob sell well for him but he mostly gets tennis shoes like Nike, Reebok, etc.. So yours should sell.
We love the GW Outlets as well. Great stuff - I can't imagine how some of the great stuff gets there to begin with, let alone SURVIVE the progess! It is one of our sources and has been the provider of some worthwhile sales And gifts (don't tell)!
A lot of the stuff ends up there because the GW sets crazy prices and the stuff doesn't sell so they ship it off to the outlets. Last stop before the trash or donation or whatever they do with it. Ha. As I was writing this a GW outlet deck of cards just sold. The cha ching sound us music to my ears. I haven't been to the outlets in a while. It's further away and you rarely find really old vintage items there. Tons of 70s thru 90s though. I get needlepoint kits there a lot, puzzles, playdoh stuff I lot together, happy meal toys for my occ shoeboxes, hats, mugs, etc.. I get that stuff constantly. Super cheap and sells well.
that is definitely the case in Sarasota. Florida. they shoot for the moon in their regular stores and when it doesn't sell awesome things like working Rainbow & Dyson vacuum cleaners and up going to the clearance center where people can pick them up for three dollars .
I'm not at all a fan of the 'regular' Goodwills - around here they started driving prices up in January (got new Managers I was told), many to arbitratily crazy levels. They still miss good stuff though, so sometimes for giggles, we'll check things out. It's kind of relaxing. The GW OUTLETS are a day adventure, but we've been happy with our finds. The best are, of course, auctions - especially the auctions right in the home, which is being sold as well - and estate sales, last day.
I almost never go in the "big thrift stores" compared to the amount of times I go to the "AS-IS" Salvation army auction. CONTRARY to popular belief these items are not "Rejects" or stuff that has sat on the sales floor for an extended amount of time donations come in the front door and go straight out to the auction. I made a video of a short visit last year and posted it on youtube https://youtu.be/pExJEMGn4Ao please don't comment on my editing skills guys I am clueless!!
Awesome video. Wishing we had an auction SA around here. But do they ever sell "girl stuff"?
I've been looking, but they don't seem to have SA auctions around here, say within a three hour drive. Which is a shame because it looks right up our alley.
All I can say is do not give up, it took me about 7 phone calls and I am not exaggerating, to find the one in anaheim, SA has these auctions at all of their major hubs. And my goodwill auction was even harder to find and only open to folks with a resale permit.
Hi allJust found out something interesting today. An Ebay customer Rep told me that the reason Defects do not get removed immediately is because they get removed in batches on Wednesday Night. So if you get frustrated as I have been in the past when they do not get removed right away, this is why.Just a little tidbit of knowledge.
A report from my summer vacation! We went to Martha's Vineyard (Mass.) for a few days... it is dripping with wealth. This is where the Kennedys have houses, where Obama vacations, etc. The wealth is actually quite obscene and off-putting. But it is still accessible to us "commoners" -- you can take the bus there from NYC, take the ferry as a foot passenger, then take buses around this island. There is at least one campground. I was doing family stuff and didn't have time to do much scavenging. I did dip into the thrift shop in Vineyard Haven (one of the main towns on the island). Officially, Martha's Vineyard has only two thrift stores, one that raises money for human services and another that raises money for Boys and Girls Clubs. I couldn't find information on church thrift stores but I am betting that some of the churches do have thrift stores and I bet they are AMAZING. The Vineyard Haven store I went to was pretty good -- prices maybe a little on the high side but if you search the shelves you find some gems. I found a rare midcentury cooking pot, Patagonia tops for $1, an LL Bean boat and tote for $1, etc. But both this store and the other "published" thrift shop on the island are in HIGHLY trafficked areas of the island so they do get picked over pretty well. Unsurprisingly, the brands were high-end though most of the stuff was pretty worn. I've got to think that a resident scavenger on Matha's Vineyard would do very well, once you figured out the secret spots -- the church thrifts, church rummage sales, etc. Wish I lived there -- I'd be a super-scavenger! But part of me wonders if these super-rich people are stingy with their donations to thrift stores... maybe they funnel their castoffs through the people who work for them (housekeepers, cooks, etc).
agreed, and could you imagine if you hooked up with interior designers by offering to haul away the junk they don't want?
My husband bought a coke bottle on eBay with his dad's name on it and it arrived today rolled up in a flat rate bubble envelope. I am amazed it survived. And the sellee wrote coca cola on the outside of the envelope. Inside it wasn't safeguarded in any way. That could have been a mess. I do love though that when you can't find something in store, go to EBay. More than likely its there or will be soon. That's how I ended up with a childhood vending machine in my kitchen lol.
Is anyone else having trouble with eBay tonight? I'm not sure if it's just a browser redirect issue on my end or if something's up with eBay itself. I'm seeing some letters (looks like GH68rc1 perhaps?) over the ebay logo, and whenever I try to run a search I get redirected to a sketchy looking browser page (search.frontier.com, which I've had issues with before.) Trying to load my seller's information/pages got me to qa.ebay.com, which comes up as an unloadable page. I hope this doesn't incur the wrath of the Trash Elf 3000. I've tried solving the problem on my own and have found a few other people complaining about it (in the eBay forums) but no concrete information. Thanks.
Yes! I saw those weird letters too and nothing except the home page would load. I freaked out and thought maybe there was an issue with my account. It seems okay for the most part.... for now.
It's Ebay. It was down here for almost an hour.
Have any of you had good luck with letting silverware or cutlery together? I bought a bunch a while back but underestimated the time it would take to list and photograph them in small lots so I'm thinking of just selling the whole group. It's mixed brands, metal types, and utensils. I just wonder how someone might view a lot like this. They may assume it's all junk since its a mixed lot or like it but be disappointed when they get it and see a lot of flaws not individually photographed. Any tips for lotting?
I have had good sales of mixed lots in the past. Once I sold a huge lot of nothing but silverplate spoons. The bigger the lot the better. i think restaurants must buy them. Search completed lot listings. It isn't worth piecing them out unless they are a popular name.
I might group it into silverplate and stainless (people like silverplate for crafting), but it's probably worth looking up the various patterns to see if it's worth selling separately. Some WMF Cromargan stainless goes for very nice money. I've definitely sold big lots of mixed silverplate for crafters and caterers. I once sold a lot of like 50 - 75 silverplate handled knives. I think the market has softened a little for these items, but you should still be able to get a decent amount for them.
Hello, I hate to jack the post with an unrelated topic, but does anyone on here list on a Mac and use Safari? I've been googling all night after getting a new Mac and I can't upload pics onto Ebay. I've tried just about everything. Is this just not a possibility? I found a way around it by putting the pics onto my home screen and uploading them from there (takes more work to do that). It just wont upload from Apple Photos for me. I get a red triangle. Am I just going to have to add another step to my listing? I'd hate to use another browser. I like using the native Safari browser. I'm OCD like that.
Don't worry, eBay is just down for whatever reason. They'll probably be back up later tonight or tomorrow morning.
I haven't found a work around in Safari and I haven't tried Firefox. I use Apple Photos as well. I didn't have a problem with iPhoto, but Apple will likely stop supporting iPhoto very soon. I drop everything onto my desktop and drag from there. Let me know if you figure out a solution. I would appreciate it.
I use a Macbook Pro and use Safari. I have a folder on my desktop and copy all my photos from my camera to that folder. I've never tried iPhoto
i just installed the program 'photos' with the newest update. it looked all cool, but then when i tried to move my photos to my 'resize' app that i built through automator (nerdy i know), it didn't work so i quit using it and went back to iphoto which i use like crazy.
I took everyone's advice. I don't use Iphoto or Photos at all now. I'm just taking the pics from my camera and putting them into a desktop folder. I then edit with Pixelmator and export in JPEG back to my desktop folder. It is actually faster to use Pixelmator as opposed to Gimp or Photoshop for me now. I only like to spend about 20 seconds on an edit per pic. Oh wow Automator. I look at that and can't remember my name. It is ultra nerdy. :)
Since installing Photos, my computer has slowed to an almost crawl. It can take several minutes just to switch to another web site. I stopped using Photos and have gone back to iPhoto.
Oh ok thank you. I thought why did I buy a new Mac. At first I started out not being able to get onto Ebay and then when I did get on I couldn't upload pics. This makes me feel better.
Just an update. Uploading photos to Ebay works on Mozilla for me now. :( I guess it isn't a horrible thing. I Like Firefox, but I just wanted to try and simplify a bit.
I'm having a hard time following all the comments I post so I'm changing my id from MarkH (Anonymous) to MarkH20 at Live Journal.
WOW, Great week of sales!Now imagine if you had this payroll. eBay Inc is currently employing 32.7 K people.It boggles me that they need that many people to run an ecommerce website. I wonder if they give free lunch to all their employees everyday.
Has anyone had this happen? I gave a partial refund on June 16th. On June 18th the buyer messages me and asks where her refund is. I told her to check her paypal account. This morning I got a message from her saying the payment was "released" to her this morning. Three days after I completed the refund. Isn't that strange? I've been a paypal and ebay user for years and never known this to happen before.
Did/do you add a note with transaction when giving the partial refund through PayPal?
it might be a credit card thing or an e-check thing. depends on how they paid originally. if it wasn't through their paypal funds it might have been linked up to their cc or bank account and took 3 days to clear.
I had a buyer go off on me about a year ago after I gave them a full refund. They said they did not get the refund from PayPal. I sent them my email from PayPal to me that said I had refunded them. Then they said they only got a partial refund 3 days later. I called PayPal and they said the buyer needed to contact them because they couldn't discuss it with me. I asked the buyer to call PayPal. The buyer wrote me another nasty message saying PayPal had held their payment and then deducted money because PayPal said they owed them money. The buyer said I should give them the full refund. I told them they needed to work that out with PayPal as I had already refunded them. Never heard from them again. Sounds like they did one of those PayPal Pay Later deals and didn't pay or had a negative balance in their account. Any more I just ask the buyer to contact PayPal as the refund has already been transferred back to PayPal. It's out of our hands when the money goes back to PayPal.
I just had a buyer open a case saying they never received an item they purchased. I checked the tracking and it only says "shipping label created". I told the buyer I can refund or send another item (I have dozens). I will do whatever he wants. I wrote down the tracking number and walked to the PO near my job to see if they could track it for me and let me know whats up. The clerk just said "We don't do that. Or I don't do that". Wouldn't explain what could have happened, just told me it would be scanned when it arrives. It should've arrived by now. Oh well, luckily I can send another if the buyer wants-SuperDave
That's unfortunate but if you have many of them then hopefully it's not a high dollar item. On the buyers side shipping label created just tells them you have created their label but not actually shipped it. I'm used to things not being scanned until later but I at least see one scan along the way somewhere. To make them happy you can just send another and asure them you sent the first one so they may end up with two. Or a refund but they still may end up with it.
thats very odd. i track my stuff obsessively and when i see any package that looks delayed, i enter the tracking into USPS.com and sign up for email alerts (you can get text alerts too). so when it does get scanned at some point, i'll get an email. just something to consider for next time.
I never watch tracking. If it doesn't arrive the buyer will let me know. I like to "ship it and forget it." :-)
I had sold a 100.00 Gold Bracelet recently and I shipped it first class signature required, I experienced the same thing that you did which was "label created and nothing more" the buyer started e-mailing me almost immediately after he paid "When are you going to ship" and he was relentless messaging sometimes 3 times a day "why isn't the tracking showing anything?" I was so upset thinking that I was stupid to not put insurance or ship first class, but the buyer was so annoying I made the decision to go silent and let him deal with eBay since I was for sure I was going to get a defect, my last communication to him was to wait until the delivery time had passed. (I learned from this blog to extend my handling time to at least 4 days and I only ship economy so things have PLENTY of time to get there) so this buyer manages to open a case with eBay BEFORE the delivery deadline so bam there is my defect, so at this point I am just going to wait on the clock methinks, eBay sends the message that I have 3 days to respond to the buyer I am planning to take that time, but the very next day two things happen first eBay closes the case in the buyers favor and refunds hime 100% of his purchase price. Then that afternoon I get the delivery and signature confirmation. OMG my head was seriously about to explode. So 45 minutes on the phone with eBay and the defect was removed, and ebay put money into my account. --Lessons learned that day: 1.) Buyers get what they want from eBay if they call enough. 2.) We pay for it either directly or indirectly. 3.) the post office is perfectly willing to ship an item all the way across this great nation without a single scan; I was so lucky that they at least scanned it upon delivery.
Tracking still hasn't been updated. This item sold on June 11th, and shipped on June 12th. Shipping from MA to CA. I am shipping another unit tomorrow. Good thing this is the one item I sell that I have multiples of!
Of the 54 items I have listed on eBay, 18 of them are being watched. I wish people would pull the trigger!
Iris, I think people watch items for all kinds of reasons, and "watching to buy" isn't the most common. Personally, I most often watch items as part of my pricing research, to see if/what an something sells for. It's quite common in my experience both to have something with numerous watchers fail to sell, and to sell items with zero watchers. I try not to pay much attention to watchers for that reason, although I admit scrolling through my listings occasionally just to peek.
Appreciate the POV, Kate. I use the watch as a bookmark to get back to something I don't yet have allocated money to buy, to save me from searching for it again. I suppose I wrongly assume others do the same, bookmarking watched items for that Friday payday!
I'll second Kate's thoughts. I frequently watch items just to see if they will sell. Never intending to buy them. I've found that 6-9 watchers typically results in a sale. When I was starting to sell I used to spend hours willing watchers to buy. Now I try to list instead.
Hey Ryanne, question for you. I put in seller:your ebay name and then put in "glasses" to see the types of eye/sun glasses you guys are buying and selling. Other than they are mainly vintage I can't see a trend. Do you specifically buy or ignore certain styles or brands? Are you looking each pair up and actually finding your exact glasses? I often find vintage Christian Dior but when I search sold listings most don't go for that much. Basically anything you want to share about selling glasses I'd be interested in hearing. Thanks.
i buy vintage glasses if they are in good shape and i think they look cool. i'll also buy contemporary glasses that are in good shape and have a nice brand. i don't look up each pair, but i just do like i do for clothes and housewares. is it a good brand? ok i get it and list it. is it antique and cool looking? i get it. not sure how you're not seeing high prices for completed vintage dior glasses.these are what i found--http://is.gd/Uv8B8n
Anne- a tip. If you don't already have one, buy a lighted loupe. You will need it to see the signature. Makes a big difference in price.
I have had some luck with finding designer eye glasses like Bebe, Guess, and AX. Wonder what would happen if someone went directly to the eye doc and offered to buy all unclaimed glasses with their resell license? Maybe even use a business card and make some calls. I have also thought of this for game stores and thrift stores.
International shipping question- I have noticed that most glass or ceramic categories are now coming up with the message "not supported by GSP". I normally use GSP for anything glass (direct ship for everything else). What is all of your thoughts on shipping breakable s internationally? I don't want to lose sales, but a little concerned about shipping myself with the inherent risk of longer travels.
pack it well, insure it. ebay does not re-pack delicate items in GSP. they might say they do on some items, but a majority will never get opened. so you should pack well no matter if it's going direct or through GSP.
So are these types of items not allowed to go thru GPS now? I saw the same message but it still went through so I'm not sure. I couldn't understand what exactly they meant.
I tried to find more information about this myself and I ended up on an eBay forum which was a horrible idea. some people said it had to do with the price of the item and how it does not benefit them to ship things under $50 and then other people were saying that they were illegally stealing peoples items and reselling them and so those categories are being blocked. I don't know what going on. I get the message when I'm trying to ship glass items. I also recently shipped a glass item to the gsp center and no further scans have been made in a week. Odd. I'm just going to wait and see how it all pans out. For now it doesn't worry me.
We were in your state today visiting family and we stopped at a GW and I couldn't believe how neat and orderly it was and the prices were crazy. T-shirts cost $2.50. If all of your goodwills are like this, I can see why you guys don't like them. I'm used to my junky goodwills with crap piled up and some high prices but t-shirts are only 1.50. You guys live far away from where we were though. As a funny side note, the sporting goods department at the Walmart we went to looked like a zoo. There were stuffed bears and wolves and all kinds of creatures on display.
Last week there was some discussion about the legality of selling deer antlers. I was interested because my mom has several at her house I was planning to post (both my dad and brother were hunters). Apparently they are not illegal to sell, but there is quite a problem with people who acquire the antlers illegally. NPR's Weekend Edition did a story yesterday. People who acquire the antlers in a legal and responsible way - once the animal has shed them naturally - are called "shed hunters." There is a big problem on private ranches with "shed poachers." Tons of info on both if you Google it. Here's a link to the NPR story:http://www.npr.org/2015/06/20/415741337/volunteer-rangers-work-to-rein-in-antler-poachers
Extremely interesting story. Thanks for posting the link. I didnt know that deer shed their antlers.
What's the name of the shipping companies you use for large things that you have on local pickup? Have you had good experiences with using them? I have a large odd shaped wall hanging that I can't find a box for and honestly I don't want to attempt packing it.
we tell people to get a quote on Uship.com we have had one person use Uship (all others picked up in person) and it was great.
So awesome that Ryanne upcycled that lighting fixture and made such a profit. I love DIY projects like that. I think you should definitely pursue that arena further. So much fun and so gratifying when it sells I bet! The possibilities are limitless. I once saw an Etsy store where the person bought old cans and jars (flour tins, soup cans etc.) that had seen better days and simply used a number stencil to upcycle them. They first spraypainted the can/jar and then sanded it a bit to make it look used looking and then used black spraypaint to stencil some industrial looking numbers onto them. Picture a pink shabby chic tin with the number 23 in vintage "stencil sheet" numbers. They sold a ton. It always intrigued me because it reminded me of that episode of Portlandia where they were in a gift shop and they kept saying "Put a bird on it" (and it will sell). Except this was "put a number on it."
Time to back to the drawing board for me. We had a family medical situation come up and drained our savings which was what I was using for eBay buying. Unfortunately we now are at a standstill on buying new items to flip unless we borrow from our earnings as they come in or just live a few weeks on our credit card. Neither are great options but I don't know of any others. Thankfully he has a normal day job so bills are okay but its put a damper in my store growth. I don't want to give this thing up when things were starting to go well but I don't want to go in debt further just to get out of debt eventually...maybe. Have any of you ever had a start from scratch money issue? What did you do to fix it or get you through it?
Sorry to hear about your situation... what I would do (if you can afford it) is start to invest 1/2 of your profit each week/month into new inventory until you get to a comfortable spot. If you make $100 profit, put $50 into savings and the other $50 into new inventory. It might take a bit, but your inventory will build up very quickly over time.
I have 212 items listed and I didn't pay for not even one of them. I am not saying be careless and get in trouble and end up going to jail, just that dumpster diving is not as bad as some people think. I would suggest starting with some strip malls in your area right after closing time (9-10pm in most spots) and go from there. You might be surprised what you find and you won't have to invest a penny except for gasoline!JFH
I'd also scavenge for salable extra items around your house, even if they're not what you'd ideally be selling or even if they're not super-high dollar items. Filling the pipeline super inexpensively is key right now, I think. Personally, I don't recommend borrowing money/putting things on a credit card for any number of reasons.I think Brian's recommendation is great, also. You might not be able to grow your store at the rate you'd like, but his idea keeps you from going into further debt, nurtures a little nest egg, and fills the pipeline.
All good suggestions. I find that we really dont spend that much on inventory. We'll get $100 in one dollar bills from the bank.This lasts us for yard sales for the month. I'm always looking for the $1 items that we can sell for $30+. Like Brian said, putting your earnings back in your business will get you up and running pretty quickly. Also, I would remind ourselves that we could save money in so many ways. Cook at home; no eating out. Get a $8 Netflix account instead of going to the movies or paying for cable.
Thanks all. If I was further along then it might not be as bad but I still need to get a lot listed. It costs a lot more to get going than to maintain. I was going to some auctions but time is now much more valuable and I won't get as much done or get as many items if I'm there most of the day. I'll have to hit up a bunch of thrift stores I guess. I feel like I'm starting over again except I have less start up cash to do it.
I hope whoever had the medical emergency is okay. Ultimately, that's the most important thing.
You could avoid spending any money at all. Just reinvest whatever sales income you get from your present listings into inventory. There is always something in your home you can sell. You can always scavenge dumpsters and neighborhood trash on trash nights before morning pickups. There are people who just figure out what different neighborhoods set out their trash on what nights and drive around scavenging from that. Let your friends and family know you need inventory because of medical bills and they will give you nice things I am sure. We have a neighborhood newspaper. I put a free add in, asking for unwanted used little cardboard jewelry boxes (for shipping my jewelry) and or any unwanted jewelry, broken or not. Put a free ad in Craigslist. Watch the free giveaways on CL. I have already gotten two nice donations. Do not think about what you don't have, just about what you can do. Don't worry about savings until you get to the goal you decide upon as far as immediate needs for store inventory. Ebay is the only business I know of that requires zero initial investment. You can do it if you don't let the turkeys get you down!
Is it just me or are sales finally starting to increase?
Does anyone know if you block a buyer if they can no longer see your items or they just can't bid/buy them? does anyone know what message it tells the buyer? I have this buyer who is pestering the crap out of me. She/he wants my item but wants it for a low price because that's all they can afford. In fact he / she messaged me just to say they finally got up enough money in the bank. The offer is too low for me and we have already went around in circles about it the last time i had it listed. I am currently ignoring them but in a few days they will just make the same offer again. They seem nice but irritating.
I don't know if the blocked buyer sees a message, but they can see your item. When they try to bid or by it, they can't. Just ignore them.
Anybody have any luck with airbags? I have been researching them as a new niche. From my research I find I can get any airbag from any model vehicle at a junk yard pull a part center in my local city. Some of them can be flipped for 3-4 times profit if it is a late model vehicle from looking at sold listings on eBay. However, some of them don't seem to move very well and do not go for much more than you can get them for.
I'm really risk-averse, and would be nervous about selling any kind of safety product that I couldn't test and verify was working as intended. It's probably an overabundance of caution (not to say neurosis) on my part, but I'd be worried about safety/liability.That said, it seems like Honda airbags do pretty well. :-)
With the recent news of failing air bags and lawsuits, I wouldnt risk it: http://www.autoblog.com/2015/03/07/gruesome-takata-airbag-recall-victim-lawsuit/Takata was the major airbag manufacturer so there's huge recall and class action lawsuit.
HI I got a question to any one I recent sale a shirt ebay customer after 22 days open a return I have a 14 days return policy customer said on the first message the size is wrong whit the one on the description I put a picture of the tag on the shirt and explain in detail with measurements On the second message he state that a send him the wrong shirt On the third message he wont to contact me outside ebay I said no He open a case against me ebay make me pay for the return shipping they admit that the description is right but they take the side of the Buyer because the buyer said that he received the wrong shirt and they take the word of the buyer not the seller . So now the shirt is in the way back and ebay don't care if the item is damaged or if watt the customer send back is watt i send to him so this is a open door for customers to take advantage buy complain and return wherever they field like ? how wee suppose to defend ourselves? from this