My turn to be first!
I love your sold videos. Amazing price for those two plastic canisters I had no idea they were worth so much.
We lie the prices we get. But sometimes I wish more of it would sell. we could lower our prices, but we'd rather wait to get the prices we want.
I have the opportunity to sell some used equipment for my main employer. Would it be prudent to set up a second selling account to handle anything I sell for others? I can see this making it easier to track fees, etc. This account would protect my main account from any possible negs. I have tried to sell one item for someone and it first had a buyer who never paid when I took a best offer and the second buyer returned it. Thanks.
I would just do it under your regular account. It would take awhile to setup an account with enough feedback to get good prices. People don't like to buy from sellers with low feedback. You may also want to check out your state laws. Some states are requiring consignment sellers to get an auctioneers license and be setup a an auction house before selling for others on eBay. It's the states way of collecting some taxes for online sales.
Thanks for all your videos! Your blog inspired me to start one as well to chronicle the selling we do. It's great playing your playlists while doing the daily listing and shipping chores. Check out the links in the new blog that point to our Facebook and eBay stores. Tom and Laurie .... http://thepickingpair.blogspot.com/
Good luck guys. Selling and blogging.
Hi - love your podcasts! Aigner is pronounced On - eee - ay. Also, I think that the Prince Albert hat is an ad or promo for Prince Albert Chewing Tobacco. Years ago, at the time of the British Prince Albert, the joke was: Hey, do you have Prince Albert in a can? Hahaha.
ah yes, like the wine Viognier, it kind of sounds like that too.
Love these videos, Ryanne! I cannot believe how much you get for those ugly caps. LOL! I never find any that I think would sell. Obviously I need to figure it out. BTW, I'm having a rather slow week. But I have listed very little. I wonder if we could figure out a ratio of listings to sales to crack the Cassini code???
I've sold quite a few snapback hats. Their very popular especially with sports teams. The cool thing is for me is even if their tech not "vintage" snapbacks I still call them that and say their vintage style. I watched a great video on YouTube on how to get the hats to get their shape back. Long story short, wash them by hand if needed, spray startch on front and inside front and you can make cuts in a piece of cardboard to make a form to go on inside. Looks great in photos when it stands up good but harder to ship. I've rescused some dirty ugly hats and sold them.
Emmy, good to know. I passed on a Burberry hat at Goodwill because it was beyond filthy. There are always hats at the local community thrift store for 50 cents or less, but some of them look so sketch!
I'm not old enough to know prince Albert but my mom used to tell me about how they would call stores on April fools day and ask if they had Prince Albert in a can. She would laugh hysterically. I would just sit there having no clue why that was so funny lol. Apparently it used to be a huge joke. Lol great sales!
That's because the stupid punchline is a variation of you better let him out. That goofy joke was in my childhood favorite scary movie IT.
I have a question about an autographed racing cap. The had it brand new and never worn, but there is some yellowing (perhaps something spilled?) that is a couple of inches long near the autograph. I photographed it as is, and noting it, as I'm afraid any attempt to clean it might affect the signature. Would you guys just leave it alone?
I'd just leave it alone. It's "distressed". Just show the wear and describe it.
How do you ship your hats? Do you insert something to keep the form and ship in a box or just fold and put in a padded envelope? Do you put something over the bill to keep it from getting bent/damaged? Thanks. Love these videos. I find them fascinating; totally surprised sometimes at what sells and the price you get.
Some hats we just out in a padded envelope because the hats are "crushable". But we ship the sports hats in boxes because people want them "uncrushed". You know by the style of each hat.Remember that we have a very particular strategy with eBay selling. we get these prices because we are willing to wait. Many sellers want to move their items quickly and get impatient if they sit on an item more than a month so they slash prices. We're willing to wait 1-2 years for items to sell so get the prices you see here.
I found this bottle of vintage Guerlain Eau de Cologne Shalimar at the thrift store today and the liquid is light green. Does anyone know if they made a vintage green plash cologne. I have been researching online but can't find anything. I am not sure if someone filled it with something. it smells like Shalimar. any help would be great.
Not sure. Best thing is to just google and find a Shalimar page. I bet there are collectors that have documented their history. I'd be really surprised if someone refilled the bottle with another product.
Hey everyone! I just wanted to post an update to a problem/question I had earlier this week. So last week I sold a green cashmere sweater. I saw the buyer initiated a return but stated "item not as described." The reasoning was she thought the sweater was apple green in color. I just stated it was green in the listing and item specifics, not apple green. Anyway, Brian answered my post and said that tone of color is not a valid reason for item not as described and that it is considered buyer's remorse per ebay policy. An ebay rep told me to call once I got the sweater and we would handle the return. So I called ebay once the sweater arrived at my house and the customer rep understood the issue and knew right away it was considered buyers remorse. The strange part was she told me to return the buyer including original, and return shipping and that I wouldn't get a defect but I also wouldn't be refunded the shipping charges. I just told her that since the item not as described was not valid, the return should just be processed like a normal refund...buyer pays shipping both ways and gets charged a 20% restocking fee. To make a long story short, there was a language barrier and she kept thinking I didn't want to refund the buyer at all. After sitting on the phone an hour and a half, she appealed the return and closed it in my favor. The outcome was completely fine, but why did it take an hour and a half to get to that point? Also, does anyone know how to avoid lengthy phone calls like that or how to speed up the process? Whenever I call customer service, I try to be as nice as possible...but when the rep isn't understanding what you're saying it's hard...I feel like in situations like this don't they literally look in an ebay rule book and determine who's right and who's wrong?Sorry for the rant! I also hope this post doesn't sound negative. I just wanted to share a story for future reference and see if anyone had some pointers :)
At the end of the day you have to decide what your times worth. I would have just refunded the buyers money and been done with it. I don't have 1-2 hours to kill on the phone with eBay or want to deal with the stress of worrying about it. As far as my defect rating goes I don't worry about it at all. I've had top rated seller status since it came out and have had several returns and negative feedbacks. I usually get about 1 per 100 items sold. You can't please everyone.
I agree Mark, I try not to worry about the defects especially if I know I'm doing my best with descriptions and CS, I had lost TRS right after the rules changed but got it back last month. Frank, I understand being concerned with defects and how it affects your eBay status, I don't know your level of sales but after you have a few thousand sales it just seems easier to take the occasional hit to your rating. Being on the phone with eBay is a lot of time that could be used more productively or for just goofin' off.
Steven, I don't let defects ruin my day. But when they are undeserved defects, I do what I can to get them removed. But if they are deserved defects..it's just part of selling. When I was on the phone this time, I just put the customer service rep on speaker and folded clothes LolMark, if it was an inexpensive item I would have been willing to do that. But it was a $55 sweater. I'm not willing to just throw out $55..The reason I'm asking if anyone has any tips when talking to ebay customer service is because the last time I had a customer issue with an item not as described case I called ebay got an american rep and the she was like "yep you're right, the buyer was wrong." and the issue was fixed in five minutes. This time I got an overseas customer rep and it took an hour and a half...
Frank I don't blame you for wanting to fight the Dreaded Defects, especially when they are not right. They can add up and cost you money. I agree with Jay that the Filipino reps seem to be less knowldgeable and less empowere, sweet as they may be. But recently I have noticed that they often answer the phones during the day. I just go ahead, like Ryanne, and keep calling back until I am satisfied. As for the time involved, it doesn't matter much if you have a Bluetooth in your ear. Sometimes while I wait I am listing or cleaning the house or cooking. :-)
Just to be clear, I think it all depends on the individual eBay rep. Some reps seem more empowered or are in a better mood. We've had good experiences with reps in the Philippines and bad experiences with US reps. And the opposite. The key for us is to not waste time if the rep seems to be unhelpful. It's pretty obvious from the get go. We just hang up and call back another time.
I have as yet never called ebay - until I started listening to this podcast, the thought had never even entered my mind. But, you could always tell a little white lie - like "I'm sorry, there's someone at the door". then hangup, call back and get a different rep, who will hopefully be able to handle the issue more quickly. Someone who actually calls ebay may have a better suggestion. Good luck.p.s. I really enjoyed listening to your interview podcast.
Thanks Crystal, I'll have to try that.
You guys have ruined me lol. I used to buy clearance at the store and when I made 7 bucks I was thrilled. Now if I made under 20 I'm aggravated lol. I'm sick today so I've been watching videos on YouTube and watching people pick stuff to sell and their doing buy now for 15 dollars. Its killing me. Doesn't seem worth my time anymore. I'm trying to start learning a few clothing brands that sell well. Only issue I have is photographing them. I guess I could put them on my punching Bob. I'm sure he'd look cute in women's clothes lol. Speaking of women's clothing, do you know brands that sell regularly? All the videos I see online are for men's clothes. Anyway love you guys. Thanks.
Emmy, I believe this has been discussed previously (Frank asked, maybe?). My answer then, as now, is that I look for the brands sold by high-end retailers such as Neiman-Marcus. I recall Bryan saying he sells lots of un-branded clothes and that was an eye-opener for me so I now look for those as well. I also recall that Jay said he and Ryanne look for a certain style, perhaps hipster, and that is something I look for, now, also. Apologies if I have mis-represented anyone's comments, but this was my take-away from that discussion. Also, I have good luck with Women's Plus Sized clothes, especially name-brands like Ralph Lauren. Hope this helps.
You can jst do a search on Ebay for highest priced sold items in any category. Or sign up for Collector'sWeekly.com in whatever category you are interested to get an automatic report each week on the top sales. It makes for good bedtime perusing.
Brands that sell: Burberry, purple label Polo, and ......The better approach is to learn to recognize quality manufacturing in clothes and shoes. Usually you can see and feel that the item is made of a high quality fabric or leather. The stitching is much better. I say this because often we find brands we'd never heard of but see that it's quality. When we research the brand, it's sought after.This is also why we sell clothes with no brand, but can show that the item is well-made. A thick wool sweater will sell no matter what.
OK party people, quick question. I want to make sure I have the gist of the silent method. A buyer bought a pin from me, and USPS shows it was delivered 19 days ago. Today, they open a case and say they never received it. I am going to write back, show them it was delivered , ask them if anyone else could have accepted it and tell them to call the post office and reference the tracking number. Then, I am finished communicating. If they escalate, no worries, the tracking shows it was delivered. Good to go?p.s. I have learned so much from this website it is incredible. Thanks for all the info-
Yes, this would be our path of action. If you have a conformation that it was delivered, the onus is now on the buyer. eBay will back you up is they open a case. Often a neighbor may be holding it, or even someone in the house threw it in the corner when mail was delivered.
Worked like a charm. Sent the message, never heard back, and the case was closed by the buyer. Gotta love the stress free way of doing business. Thanks Jay-
I got an interesting email from a shopper recently. She was frustrated because she bought a bag for $35, then saw that I had the same bag in better condition listed for $25. She said my item wasn't in her search results but then she saw it in the right pane - something like other items. I checked and I had no misspellings, etc. in my listing. I listed some items shortly after and that bag sold that day of listing new items. I'm part-time, don't have a store yet, and had not been actively listing over the holidays. So, I'm wondering if anyone noticed better traffic after they opened a store, and if the consensus is that new listings are bound to be tied to search rank. I've heard Jay and Mikey speculate on the latter. I might be more inclined to open a store sooner if I knew it was not just a matter of running the fee #s. Thanks!
That's when we use the silent method. If she wants a return, then cool. But it doesn't sound like she's asking for anything. Just buyer's remorse. (You might want to work on consistency in your pricing because it is weird that a better quality item was priced less)No idea is having a store subscription helps your search standing. For us, it's all about the predictable charges.
Who knows what she typed in to find the bag though. You may not have had a keyword she typed in to find the other one. It could have been a descriptive word or something random. I often use that method to my advantage. I'm heavy on keywords. Someone else once mentioned that your first 3 words of your title are the most important and determine your relevancy. I don't know how true that is but its worth considering. So don't put random words at the beginning. And you can always test it out by typing in keywords and seeing where your item falls in the list.
Follow-up on my high-end blazer that got returned. I offered Free Shipping so that is a cost I had to swallow - er, absorb as a cost of doing business, I should say. However, when I issued the refund through Hassle Free Returns, the only amount requested for the refund was the purchase price, and not the return shipping as I had feared. I guess the buyer had to "absorb" that cost.
bout the comment that the caller made regarding the email to protect accounts. I am on A SizeableFacebook group and this conversation came up.it seems like everyone got this and it's a form letter how can all of us have had returns prevented? so we need to not worry about it
I think that these emails from ebay are bullshit, I have yet to read even ONE seller that has found that ebay has done something to "protect" them.
Great podcast as always, really jealous that you guys in the US get to charge a restocking fee, that would make things so much easier in the UK. Also our contact phone number is automatically shown at the bottom of every listing (included address), I had to get a automated voicemail box to use on my listings, because I started to get regular phone calls (they would always been in the evening when we were watching a film or something). It seems to work well, it just emails me a little wav file with the answer phone message.Thanks,Lee
Hi,We've just had our annual fee increase email from Ebay UK and they've reduced the seller fee discount from 15% to 10% for top rated sellers. I don't know if they plan to do this in the US, but for me now its making me seriously think about not jumping through the all the hoops to try to achieve top rated status. In the UK we have to offer free postage on ever item to achieve top rated, so someone can return some shoes if they don't fit and the seller looses their original postage cost. Add to that we can't charge a re-stocking fee either, at least if I went back to charging postage I wouldn't need to eat the postage cost too. I'm interested in what your reaction would be if they reduced the seller discount in the US, I guess it would probably just make you care a little less about defects as the financial penalty would be much less.Thanks,Lee.
LOL - "Prince Albert...now I know that's several things but I'm not sure which one this is referring to"