Gah! Those tacky hearts again! Whatever...we both made a bunch of money on that ugly stuff. *Paul*
It's funny because those heart dishes look like they're from the dollar store and not a high quality german brand.
Exactly. I think this is why everyone at the auction ignored this set. Only Ryanne knew who the maker was.
you guys have been a trmendous help to me
Does anyone have any experience with refunding for a lost package, and then have the package subsequently delivered? I sent a package Parcel Select on Jan. 5th from AZ to AL. One and only scan at my PO on Jan. 5th. It was estimated for delivery Jan. 12th. Buyer contacted me directly (not through Resolution Center). I opened a case with the PO, and they are searching for it. My buyer is being cooperative at this point, but I'm not sure when this will change and I will have to refund. Any advice?
how big was the package? i had a huge parcel package take over 2 weeks to get from VA to NY one time and the tracking showed almost nothing. i think you've done the right thing so far. keep in contact with your customer, make sure you sign up for email updates from the USPS tracking page so you know the moment it gets scanned again and you can tell your customer. did you call the USPS 800 number as well? sometimes they can tell you scan info that's not on the website. or ask your post master to check for you as well. let us know how it goes. be patient before you refund, it might just be USPS lag.
Thank you Ryanne. It was a fairly sizable box (23x14x12). I did call USPS to open the case and they have no more info than I have. The postmaster in AL did call me yesterday to let me know the package is not at their PO, and they are sending the case back to AZ since that was the last scan. I went to my PO yesterday afternoon and they took the particulars and said they would look into it. Hopefully, it will be delivered over this long weekend.
Getting in touch with them usually helps. This has happened to me a couple of times and the package was found both times right after I contacted the PO.
How did you ship the cowboy boots? And in what packaging such as a Priority box, poly-mailer or other? I have a pair of men's boots that I am listing and am not sure what is the best way to list them as far as shipping goes. They don't fit into a shoe box without bending them. I appreciate your podcasts and videos so much and I hate to even ask but would you consider showing the sold items in their packaging once they are ready to ship out? I sell mostly clothes and envelope type items. I want to expand into items that are more complicated to ship. There are so many ways to ship and the trick is knowing the best and most economical way to get it done. Such as using a Priority flat rate legal envelope to mail clothing that is too heavy for First Class Mail. It holds the same as a padded bubble mailer but is a little less expensive postage.
since the leather is flexible, it's ok to bend the tops. i shipped them in a USPS Priority shoe box with no problems.
Can anyone offer any advice on what to do about a non paying buyer? It's been about a week or more since she paid, and I've sent two messages including a "Would you still like this?" message. Is there anything I can do other than to cancel the sale and relist the item? Does a non paying buying just get away scot- free? It doesn't seem fair to say the least.
This issue is not complicated and should take zero percent of your mental space.All regular eBay sellers have non-paying customers. It's usually about 1-3% for us. Nothing we can do about it. Non-paying customers get an "unpaid item" penalty against them. If they get 2 of these in six months, many sellers (like ourselves) automatically block them from buying through eBay's filters.That's it. Keep listing
go to resolution center and choose "I haven't received my payment yet." and you'll find your item in the list, paste the item number into the right hand search field (hard to see but it's there). and then say they haven't paid.
Thanks Jay. Do I have to do anything so that she gets an unpaid item penalty? Or does it happen automatically? Where do you see this on a person's profile?
Haha, Ryanne! You were quicker than me. Thanks so much for the info. I'm gonna do it now.
Tatiana, I believe you have a large Etsy store. Is there ever a situation where Etsy sellers don't pay? or are all sales "pay immediately"?
That's true Jay, all sales on Etsy are "pay immediately" so I suppose that's why this non-paying buyer thing is bothering me. It's really just my fault for not realizing that I needed to turn on the part of Buy It Now that requires immediate payment. I'll be sure to do that going forward!
This would be smart. All our listings are "pay immediately"....except for the items where we have "make offer". These items sometimes have unpaid buyers. It happens, but we make so much money by letting people do deals on higher priced items that it's worth any small hassle.
Tatiana, If you subscribe to a store, you have the option of making all your listings "pay immediately". Worth it.
Sellers that don't have store subscriptions can't turn on "pay immediately"? If true, this feature is worth the subscription fee all by itself.
I somehow didn't even realize there was a "pay immediately" option. Here's relevant information from the eBay page:Requirements to list with the immediate payment optionTo use the immediate payment option in your listing, you must meet the following requirements:Have an eBay seller account in good standing.Have a PayPal Premier or PayPal Business account when you list your item. Find out more about upgrading your PayPal account.Specify a Buy It Now price of no more than $10,000.Specify shipping costs or offer free shipping when you list your item.Include all other related costs, such as taxes, so your buyer knows exactly how much to pay.How to require immediate payment in your listingTo add an immediate payment requirement to your listing:Create a fixed-price listing or an auction-style listing with a Buy It Now option.In the Decide how you'd like to be paid section of the listing form, select the option to Require immediate payment when buyer uses Buy It Now.Complete your listing.Here's the page: http://pages.ebay.com/help/pay/require-immediate-payment.html
Love these videos. I share your tag-love Ryanne. I laugh to myself all the time when I see funny names on tags. I have a Henckels bread knife similar to the one you sold and I've had it for years and it still works beautifully. Those knives are really good quality-it's no wonder they get a good price. And those German dishes are iconic - I think I would have kept them. I understand why people think they look like they're from the dollar store, but I guess when you know otherwise, you have a different appreciation for them. Perception is a fascinating thing. It reminds me of Target's announcement this week that they are pulling out of Canada. Canadian's perception of Target based on empty shelves, poor store locations, pricing etc. was enough to cause them to fail. None of those things bothered me in the slightest and I was an avid Canadian Target shopper. I spent a lot of time thinking about that this week.
if those dishes were black with white hearts, i would have liked them more. it's just the bright red that looks so 80s to me. good quality dishes though, glad they went to a good home. we have a set of knives like this too that we bought on ebay a few years back, they are amazing.
Ha, I get it. I'd prefer black too.
Ryanne,On those dishes.... How would you pack them to ensure no damage and do you get a shipping quote to ensure you dont eat some of your profits when it sells if you under charge for shipping? ......future video tutorial?
Great job per usual, Ryanne! It's always so amazing to me what people will buy from eBay and the prices they pay. And I have to point out the footstool in your video (the ivory vinyl one)...my family had one just like that when I was growing up, except ours might've been green or aqua. So it's at least from the early 1960s. It probably has teak legs, too.
I remember some time ago somebody brought up an incident where they purchased something that ended up having undisclosed damage, returned it, and then had the disgruntled seller in turn purchase something from them in order to leave negative feedback. Does anyone remember the resolution for this? I'm on the line with eBay customer support and the representative I'm talking to suggested mailing the item and then taking care of any problems as they arise.
It won't help with this issue, but I believe the resolution was to buy from a different account than the one that you sell from. Also, you add the ebay seller you bought from to your blocked bidders list.
I called again and the second time I got someone who knew what he was doing. He said it was a serious concern, that they have a specific name for it and a specific, serious disciplinary plan for such action ("maliciously interfering with business" or something). Got everything settled without issue.
I see that you sell quite a few trucker hats, and I am curious how you ship those?
i just put them in a plastic bag and throw them in a polymailer. they weigh like 3 ounces.
I was so excited to find a thrift store other than Goodwill. But the prices were twice as high!
Went to our Goodwill an hour away; 79.95 for North Face jacket with tags. 24.95 for North Face fleece, used, no tags. There was a Green Bay Packers leather jacket, used, for 25.00. The electronics shelves were bare, except for leftover Christmas garbage. A set of 8 silver plate goblets were 79.99; that seems to be their favorite price this week. Maybe it's time to open our own thrift store….
@momsav, our goodwill here has gotten ridiculous, too. I wonder realistically, how long the local GW corporate outfits can price like they do for their in-store items. I see so many things that remain on the shelves b/c they are not priced competitively; most of the time they are overpriced. Our local GW promotes low prices, but is anything but. I have found a few gems there, but mostly it has been by luck.That said, I have found some new places in my area too, which is exciting. They are privately run benefiting churches or women's shelters so it will be nice to support them (and I already have!). Their pricing is reasonable, though definitely not free. I went to an estate sale yesterday just to browse and get my feet wet in that arena. I took some notes and found a few things that looked interesting, but ultimately didn't buy. Was there more for the research than anything. Not much we can do about goodwill pricing, but find better alternatives. I'm excited to find some this spring when the garage sales start.
Swimming trunks? That's awesome. I always buy swimming trunks for my men at the thrift. And there's always a plethora of them. Thanks for bringing that up. I'll check them out next time I go.
Just want to say thanks for sharing all your knowledge -- I always learn something from your videos & the site.Faribo makes a lot of stadium blankets too, and I've had lots of luck selling those.
Yay, I sold a SeatBeltBag about a year ago, also for about $50. They're so cool - I love finding stuff that I would purchase for myself.