In regards to the person asking about if you should raise your price for an item after it was listed for a particular price.....i did that not long ago and i got an angry email from a potential buyer.....basically he asked why i did that and i didnt respond as i figured it might be a trouble buyer situation ......but i agree its my stuff and if i think i didnt get the price right.....hell why not shoot for the moon. right? right. ok guys.....hope you all ate well and Jay and Ryanne.....thanks for all that you do....its gotta be work staying consistent with the blog/podcast/question answer radio show(real voices--so cool).....i appreciate you guys putting the extra effort to keep it going. Ive learned so much and it is a good group of people to chat with. Thanks again. You guys rock
If your willing to sell your mythical lamps for $500 dollars why not just list them for $500 instead of $2000. You've had them listed for 2 years! Most people don't like giving low ball offers but if they only knew that you were willing to let them go for a quarter of the price you have them listed for they would have sold long ago. I understand throwing a high dollar price on an item and hoping someone will bite, as well as being patient but leaving it at that price for so long is absurd.
Does anyone know what the pottery markers mark has two L's entwined?
Ryanne said she would accept $500, but I think she's exaggerating. I would rather keep them before we sold them for less than $1500. So maybe she meant $500 under what we priced them?When selling rare items, being patient has always paid off for us. It's only costing a 5-cents a month for the experiment. We cant go wrong.
And check out this site to research Pottery marks.
If you linked to a photo here, you might other people who could identify it.
yeah i was exaggerating a bit because i'm flustered at no one ever asking about the lamps. i probably wouldn't take $500 when it comes down to it. they're worth at least $1200-$1500, no doubt.
About the pottery marks, if you can't link to a photo, could you give us some idea of what the piece/mark are like? Are we talking a studio pottery piece with a handwritten or incised mark, or is it porcelain with a stamped or transfer mark... or something else entirely?
J & Ry, I sell stuff on eBay, CL, & amazon. On all the amazon videos I watcht 1st, they didn't mention restricted listing categories. U can't list in most categories until u prove yourself a good seller. Media is about the only category I'm allowed to list in...still, after 3ish months. Heads up, focus on stockpiling media for ur amazon box. New or used. Audio seems to sell best.
Listing on amazon Fba is way easier than eBay. No Photos, a brief description, no shipping to customers. books sell way faster on amazon than eBay. Just do it. Jump on in there. Send in ur 1st amazon box. I try to send 40 items a month. Ry, I know u b tired of talkin bout amazon, but u'll like it. It's just another stream of income for u. It's not eBay OR amazon, it's eBay AND amazon. Plus, it'll b great info on ur podcast, letting us know ur step by step process
You guys are giving us the motivation to send in our first Amazon FBA shipment. Probably after the Xmas rush when we have a good weekend to focus the process. We may even do a live Google hangout so we can all learn together.
Another cool thing about listing on amazon is their live chat. When u can't figure something out, just chat with the amazon workers for free any time. They'll even call u & offer help. I've never gotten that from eBay. Yall's podcast motivates me to keep on listing, even tho that ain't the fun part :)J, they have guided duck hunts here in Arkansas
Since u mentioned u want to learn how to hunt, that is. Another way to learn is on YouTube. That'll b way easier than traveling to Arkansas, but if y'all do come here, I'll take u shopping at thrift stores. Fun!
So cool with the voice mail episode! You guys are always so interesting. Yeah, Thanksgiving was a bust for so many of us in New England. There are still 110,000 people in New Hampshire without power for a 2nd night due to the heavy wet snow, trees & lines down. We lost power for just over 24 hours so our out of town guests were cancelled. We celebrated in a 53 degree house on paper plates and hats & coats. I love having a gas range because we still have the stove top to cook when the power is out. Thanks goodness I cooked a ham, many side dishes & desserts the day before. Many thanks to the public service workers who gave up their Thanksgiving to get so many of us back online, warm and out of the dark.
Our snow wasn't quite so bad, but we are glad to have just stayed home by the woodstove. Paper plates are great as long as you're with people you love.
Do you guys like to play music while listing or do you like silence?
We always stream music. Lately it's been KEXP out of Seattle. Commercial free community radio station.
We like Pandora Radio for streaming because we can customize it.
I know it's not very scavengery, but we use rdio to stream music. I think it costs $4 a month, and it's awesome.
$4/month for custom radio is pretty damn good. I just encourage people to cut the cable bill off. Most media can be found online these days. Just connect your computer to the TV.
Or you could just get a device that supports xbmc and watch any movie or any tv show commercial free for free on your tv. I also use an antenna for local channels, news and football which can be seen in full HD for free.
No subscription cable check out the demo here: a-boxtv.com then you could try the unit for a fraction of the price here: http://www.amazon.com/gp/offer-listing/B00NN42WBA/ref=pd_lpo_sbs_dp_ss_2?pf_rd_p=1944687562&pf_rd_s=lpo-top-stripe-1&pf_rd_t=201&pf_rd_i=B00MDKNA6Q&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=0F710DH3MG2HWDVZZ255
Have you tried this box yet? Does it work well?
I know someone who has this box- I have seen it work very well. I plan to get this from Amazon by month end where I can use it myself or just return it for a full refund. From what I have seen 1st hand, it works just like the demo.
Did you have to do anything to switch on the Reply with offer feature? I don't seem to have it
It just popped up a couple months ago without us activating anything. When someone sends a message from a particular item, there should be a "reply with offer" button on right side of message.
Weird just checked and its not there. We seem to get new features a few months after the US. maybe that's why. I Hope so anyway, I get so many queries asking will you take this amount, so it would great to be able initiate the negotiation
Ah, you're outside the US. They most likely haven't activated it yet. You should call and just see what they say.For sellers outside the US, do you sell more to domestic buyers or the US buyers? Can you sell directly on eBay.com vs eBay.co.uk?
(Sue I accidentally deleted your comment). Yes, it is also a cultural difference with bank transfers. In Europe, I know wiring and transferring money between bank accounts is free and fast. In the US, we have a bad tradition of slow and expensive transfers. If interested, this short podcast explains why do US bank transfers take so long.
I sell mainly to domestic buyers. I think I have sold to US buyers maybe......3 times this year, I sell something to mainland Europe maybe once a week. I only send parcels tracked, which to America for my average package adds another £14.50 to the price which I guess scares people off.Everything I list is through ebay.co.uk, I can log onto ebay.com but then everything is in dollars and it looks slightly different so I then run away back to the comfort of ebay.co.uk :)
Jay, thanks for pointing me to the podcast re bank transfers. Informative. I've forgotten how long our transfers used to take. Amazon transfers are still slow here!
So, regarding watchers... my gut feeling is that if you've got a bunch of watchers on an item, it's unlikely that the price is too low (if it were too low, someone would probably have snatched it up.) Generally, I try not to get excited about watchers -- I figure that in most cases (with vintage items, anyway) if there are one or two watchers it's someone who has the same item in his unlisted inventory and is waiting to see what the item sells for (that's my reason for "watching" items, anyway.) It's buyers I care about, not watchers. Sometimes people who collect certain items just watch everything that comes up in that category, with no intention of buying.
I "watch" many items more as a bookmaker. I want to see how much that item sells for, especially if it's on auction.
"F THE WATCHERS!"I want my mug to say that.
How about: "I always feel like somebody's watching my ebay listings."
Mike here:hahah ahahahhhahhahhha...LMFAO....I just looked at the mug page and I'm DYING laughing...CLASSIC!! The hoarder one struck a particular chord with me...I guess you know what I will be doing all day today...LISTING!!! It seems as long as I stay listing, my sales are great. DUh....that makes sense...yeah.If I could list as fast as I find the stuff I would be driving a Tesla - that's sure. OK - I'm done blogging and I am going into blackout mode for the rest of the weekend.
Stores didn't show up in the searches until a few years ago I believe. Re the paypal card, at one time I had 2 (for 2 separate ebay accounts), you need to connect the account to either a credit/bank card or a checking account so if you only have one credit card, link one account to that, and your checking account to the other. However, the woman who called could just request 2 cards and carry one herself, and give the other to her husband.
I was going to post about the stores as well. The listener who asked about the eBay stores not showing up in listings was correct. Back then I believe most individuals didn't have a store (or have any benefit of having one). It was more for big retailers and such. Since everything was an auction then with 10 days being the max time period a store allowed you to keep items listed continuously the way good till cancelled does now. Its definately a lot better now. I remember back then everyday I would have to re-list all my inventory using turbolister so I had auctions ending everyday. Here is a link to Jay's favorite site detailing the change: http://www.ecommercebytes.com/C/abblog/blog.pl?/comments/2010/1/1264511669.html
This is really interesting. We started eBay in late 2008. After doing auctions for the first year, we probably didn't start getting a store till this update in 2010....so we never experienced this different search ranking for store items.But it's not like this now. Maybe an example of eBay improving.
We donate so many items at our local thrift store that every time we go thrifting there we will find a few of our things that we have already donated. I don't think we've bought an item twice yet.
I guess we have an issue of falling in love with an item again even after realizing it's not worth it.
Have you guys ever thought about buying a mannequin to display your clothes for a more neutral presentation on ebay instead of modelling them yourselves?
Every so often, we'll get the rare message asking why we model the clothes ourselves. The question is always worded in an offensive way. I guess real models seems to offend some folks on eBay. IIt's just a choice for us. When we started our store, we experimented with a mannequin but learned that it takes twice as long to dress a mannequin vs. modeling the clothes ourselves. We can take photos of 50 jackets in a couple hours. This would take much longer if we had to dress a mannequin.We also think clothes on real models look better. Not that we consider ourselves supermodels, but a buyer can see how the clothes hang on the body. They get to see who they're buying from. We actually trying NOT to be neutral. I feel a photo of a coat on a real person stands out in the eBay search when everyone else photographs on a hanger, hook, or the floor.
I had a piece of clothing displayed on a mannequin in my store for awhile it only sold when I forced my partner to model it, some things just need a real body in them to look their best. Around a decade ago various sellers of vintage clothing started hiring high school girls to model their merchandise, it worked great, their selling percentage sky rocketed.
Jay, so totally didn't mean for that to come across in an offensive way - just wondering about the pros & cons of how to display some clothes I was thinking of listing online! Really love your podcasts, keep up the great work!
No problem. I didn't mean to insinuate that you found live models offensive. I think clothing display is dealer's choice. Whatever each us feels is faster and most effective. Omfug X, Ryanne's mom hired a college girl to model her clothes a while ago. We're just too cheap to pay folks.
Jay, did Ryanne's mom notice an increase in sales when she hired the college girl? When I bought my mannequin, it was on Craigslist from a luxe boutique that closed down here. They wanted like $100 for the mannequin (it's really high quality so I understood). I got them down to $75 but still didn't want to pay that much...then I thought to myself, if they really are a closed boutique, they have absolutely no use for a mannequin. So I played the "I'm a poor college student..would you take $40?"...and they did! I've noticed an increase in sales ever since!
Jay, I was once told to use a mannequin for clothing because buyers don't like seeing the item they are purchasing touching another human being. Like it makes the items "used" or something, even though most of what I sell is used clothing. And, I once had a customer service rep mention that she liked my mannequin (I bought it used from a friend). I think it comes down to personal taste, but I thought I would share my experiences.
I use male and female half mannequins, as most of what I sell are shirts, sweaters, jackets, etc. Recently, the part holding my male mannequin (the one I use the most) onto the stand broke, and it's been a pain in the ass. But it's still easier than trying to find a model that can fit most of my clothing, work around my schedule, AND works for free!
Here is a seller you've got to love who models his own clothes: sgt_murf is his ebay name. Right now for some reason his has no active listings, but check out his sold items. He used to model lots of ugly xmas sweaters, which was hilarious! http://www.ebay.com/itm/gorgeous-vtg-fur-lot-stole-hat-collar-chinchilla-fox-mink-raccoon-/351214843477?pt=LH_DefaultDomain_0&hash=item51c6093655
PS I would love to hear Jay and Ryanne interview him!
I sent Jay this link a while back about a seller who uses bikini or underwear clad models to sell his motorcycle parts. It says his listings "has become one of the auction site’s most popular pages" - Its eBay UK I believe. http://www.mirror.co.uk/news/world-news/naked-underwear-models-hired-crafty-4198962
I think the question about store inventory not showing up in search is referring to the old Store Inventory Format, as opposed to an ordinary Fixed Price listing. Store Inventory listings really did get treated as second-class citizens in search as a tradeoff for their lower price, and eBay was completely open about that. But the whole feature was eliminated years ago so it's not an issue now.
Wow, that would have been a real reason to complain about eBay. What would be the point of having a store if the listings didn't show up in search? Sorry, I misunderstood the question. Glad those times are gone.
I wasn't selling then but from what I understand, it was completely optional -- store owners could choose between Store Inventory or regular Fixed Price listings. Also Store Inventory did show up in search, just in a separate little ghetto below the "real" listings. Not something I'd really complain about since it was optional, but it does seem like eBay has a history of offering too many complicated options that don't justify their existence. I'm glad it's gone too.
Margana and Jay, This is the reason why I chose not to have a store for so long, even though I have sold on eBay for years. In years past store inventory was the very last to be seen and wouldn't show up unless you used some auctions to promote your store to buyers. I'm glad that things have changed now. It definitely makes having a store way more appealing.Debbie from Los Angeles
Hi everyone! I have such a random question. Whenever I'm at the thrift store, I see racks upon racks full of J. Jill, Coldwater Creek, Christopher & Banks, CJ Banks, and Chico's. Whenever I do research on these brands the resale price is very inconsistent. Like I found a really cool rainbow color Coldwater Creek blazer and looked it up..one sold for $10, one sold for $7, one sold for $50, and one sold for $20. Absolutely no consistency in the sold listing prices. It makes me hesitant to pull the trigger and try out these brands I see so often. So my question is, does anyone regularly sell these brands for $30+? I'd love to broaden my horizon! TIA
Good question. These are brands I avoid since the prices are all over the place. They don't seem to be particularly fancy brands or well-made IMHO.
My rule-of-thumb on these brands is to only buy if the item is new with tags, or a Plus Size. But, sometimes I break my own rules if it is really interesting. Of the ones you listed, Chico's is probably the best for resale. But none of these brands are ones I would pursue regularly, or expect to sell for $30 or above on a consistent basis. I just think there are far better brands out there to find. One thing I do is look online at names of brands sold by Neiman-Marcus and look for those - it makes the hunting far more fun for me.
Mike from USW here: If the market is flooded you will have a rough time no matter what the brand is, IMHO. You know you have a winner when there are less than 200-300 listed and the selling prices have a nice median selling price on the buy it now listings. If you research an item and there are like 5000 out there, that is rough. Search "completed" then search "sold" to see the sell-through ratio.
Although I've no experience of the brands you mention, I'm assuming the prices are varied because some are selling on auction and some on BIN?I can tell you of my experience with selling a vintage (80s) item from a well known UK store;I've now sold two identical large tapestry bags. The sold prices vary from £3 to £42. I took note of how higher prices were being achieved. Better photos, maximum use of keywords, full description and willingness to ship overseas.Taking that on board I decided on a price of just under £40 rather than the same or over. Mainly because I'm short on space and wanted to shift it. But also, I didn't want to get tempted on checking how many there were listed at any one time nor the current prices. I've done my research and that's it..With mine, one sold last year at best offer of £35 and the other £39(ish). Both to overseas buyers, USA and Italy. Both after 3/4 weeks of listing but I was happy to hang on for several months as I was confident of my price.After that I might have ended the listing and waited a while before relisting or perhaps lowered the price. I believe the highest auction prices were circa £18 and I thought that was too low.As a buyer and collector of vintage silver jewellery I LOVE it when someone is selling something I want at 99p. If there's no keywords or description to speak of and photos taken a mile away....great!! I recently bought a Scandinavian solid silver pendant that has sold (at highest) for £80. The seller was offering his as a pendant (one word title), under costume jewellery, vintage pendant for description and two silly photos. I offered £10 to include postage and he bit my hand off. . .
Thanks everyone! I took a risk the other day and bought a Size 3x Chico's cheetah and chevron cardigan. I know people love cheetah print and chevron is really popular right now. I've also been wanting to branch out in plus size because it's a market I've never tried. Thanks for the tip Pat! I did that recently and found out about Lafayette 148. I regularly see that brand but would pass it up because it never stood out. I also found out that J.Jill has the line Pure Jill. It seems that Pure Jill is a collection of sweaters only made out of 100% Cotton. I did some research under sold listings and that specific line seems to do fairly well.
We sold a lot of these brands when we first started, but it's hard to sell them for $30 or more. I still think the nicer stuff by these brands are a decent starting place for selling clothing.A lot of the price discrepancy is due to new sellers putting stuff up for auction or low BIN.
Bryan, I agree. When you're starting out everything you find seems nice Lol. When I go shopping I'll put stuff in my cart that I would have bought a year ago and then realize I'd be spending $5 on an item that I would sell for $15-$20. Back then I was amazed by what I was doing. Now I just try to get the good stuff Lol. It's a shame that all these brands are sitting in the thrift store and eBay is flooded with them as well. I hate to see perfectly good clothes go to waste or go into a landfill :(
Bryan, You are the Rock Star of clothing and I admire your numbers every week. Would you care to share your favorite brands? I would greatly appreciate it, and if you could break it down by price points, say low (under $50), mid ($50 - $150) and high (above $150) - or perhaps you have a better breakdown, but you get the idea. Much appreciated!!
I don't think much clothing makes it to the landfill anymore, at least as a percentage of unsold second hand clothing. Most of it get's made into rags or sold in mass quantities in places like Zambia as "Salaula". I really don't have a favorite brand. It's more of a style/quality thing. I love anything made with high quality animal fibers or skins. A lot of what we sell does not have a brand.But there are some brands that consistently hit great price points and appeal to our sense of style, like vintage L.L. Bean, Woolrich, and Red Wing Boots to name a few. Just take a look at the sold items and you'll get a feel for the better items within those brands to look out for.
Bryan, That's interesting that you sell a lot of clothing without a brand. Previously, I would pass on well-made clothing without a brand because I thought no one woud buy it. I am going to do an experiment, as Jay would say, and see if I have any luck selling clothing without a brand. Very cool - thanks.
We buy clothes like Bryan. We look for well-made clothes with distinctive style. "Vintage" is a very general term for it. Most of these clothes are what a "hipster" would wear. It feels authentic and sturdy. Heavy wool sweaters, leather boots, corduroy coats. Brands are nice...but vintage clothes rarely have a known brand.
I'll add another brand Filson-->highly desirable and most of their line goes for high $.
sold a filson hunting hat not too long ago for $65. it's beautiful stuff!
I just started listening to the podcast. right now Im at 105 n working down to the 1st podcast. you guys give some great tips, thank you! i feel like I get the most help from hearing other seller's stories but lately I've read youtube comments and forums of sellers bashing sellers like raiken for putting their info out there for everyone to see. i posted on a forum showing my top 5 sales on youtube n there were at least 8 sellers talking down on me for it. how do u guys deal w/ negative comments? - Sam
We tend to avoid having long conversations on Youtube. And many eBay forums are also pretty negative. We just ignore the darkness and stick with the winners.
Yes, just ignore the trolls. If you can't be positive, "Just shut up and List!"
Hi guys. I was listening to this podcast and had a question. At one point Jay was talking about how ebay was not blacklisting or keeping ebay sellers items from showing up. Jay then said best things to do is take good product photos, descriptions, etc...But he than said 'use good key words'.....Here is my question. When I list items on etsy, houzz, bonanza, etc - they all have a section where you have to add 'key words'......Ebay never asks for keywords for their listings......Ive often wondered about this....When you say use 'good key words' are you saying that the 'description' field needs to contain all of those key words? If so how? I eventually learned when posting an item for sale on Craigslist - to list a ton of key words at the very bottom of your description. This helps people on Google find your Craigslist item.....Do people do this on eBay? Would that work on ebay? Or, is there a 'keyword' section for listings ive been missing this entire time?
It's against the rules to put a bunch of unrelated key words in an ebay listing. It could get you suspended. There is no keyword section. Just use the pertinent key words in your title and description.Crystal
Crystal is correct. It's a ell-known technique to spam a Craigslist Post with a string of keywords at the end of a listing. We simply describe the item honestly and use appropriate keywords. No bait and switch. I'm also surprised to see sellers who don;t use the entire wordcount in their title, or write nothing in the description. On another note...Home Decor Guy, would you email us when you get a chance?TheScavengerLife@gmail.com
Hey Jay & Ryanne - Just wanted to say thank you for introducing me to Airbnb back when you were talking about scavenger traveling (and getting your other house ready for renting). Somehow I had never heard of it or the concept. I immediately knew I was going to get a room ready in my house and offer it for rent. I finally got it done and listed it on Airbnb a couple weeks ago. Today I got my first reservation for $95! Needless to say I am very happy about it. Now I got my work cut out for me getting some painting finished and cleaning cleaning cleaning before Dec 4.
Wow, I'd love to hear how it goes. we'll be using Airbnb for our rental too. What kind of place are you renting?Also, feel free to use our code: www.airbnb.com/c/rhodsondedman?s=8It gives you credit if you ever rent yourself.
I just wanted to share some info I found out. I received a return in the mail and sent the refund to the buyer MINUS my restocking fee. This was an old fashioned return, not hassle free. She messaged me earlier in the month for my address to send a pair of shoes back because they didn't fit. No problem. Just a normal return. Well today I sent her a message that basically says "I received your item today, I sent you the refund via Paypal minus the restocking fee...please let me know if you have any questions." The buyer replies that she wishes she would have known about the restocking fee beforehand and wasn't made aware of it. So I just reply with a copy and paste of my return policy and where to find the return policy on the item page. I was getting nervous that the buyer was going to leave negative feedback because she was unhappy. But then I thought how can someone leave negative feedback for my return policy? It was up there when they bought it...it's up there for all of my items...it's no surprise. I don't know who reads the return policy and who doesn't. So I called eBay to ask the hypothetical question..."Can someone leave negative feedback if they don't like your return policy or restocking fee?" The customer service rep said no they can't and that it would get removed because it was the return policy for the item they bought and they can see the return policy before they buy it. I just wanted to share because I know a lot of people have been talking about restocking fees lately.
Good to hear. eBay generally is good about taking a seller's side if all the info is clearly stated on the item.
Hey guys! Just wanted to pass along some info. A buyer from Canada messaged me tonight and said that the shipping calculator wasn't working on my listings. I use the global shipping program only for my international packages. So, I called eBay and talked with a really nice guy. After about 15 minutes of 'researching' he told me that Canada has been dropped from the program for select sellers and that he "was in shock!" I replied that it would've been nice to get some sort of notice. Looks like I got some work to do in the bulk listing editor :) and really I should have been shipping worldwide anyway, I was just being lazy. Just passing this along for other sellers to double check their international option and make sure that Canada is still showing in your list. Jay and Ryanne - I have your store on follow and it looks like your gsp to Canada is still working.Really love the show!Marcus
I finally decided to try GSP, and put it on all my listings. Had 3 GSP shipments last week, including one to Canada. Don't know why they would d/c Canada, where we get most int'l sales!
that is very strange. i have not heard that, maybe they're trying to get sellers to send stuff via 1st class for Canadians? not sure. i've not heard anything about that. does anyone else have a link?
Did some more checking this morning. My clothing is still ok for Canada, but books are not for some reason. I compared this with Jay and Ryanne's store and it looks like it's defaulting over to your alternative international shipping. Could someone verify? Thanks!Marcus
Maybe thats because we can use Media Mail here and not there?
There is a long-standing prohibition to import books to Canada that are "Reprints of Canadian or British works copyrighted in Canada." It's possible GSP has decided to exclude books, based on it being too labor intensive to research each book. This is strictly a guess on my part. It could be something else entirely.
Anyone else get suckered by name brand look alike clothing? I picked up two Burberry shirts at the Goodwill. When I got them home I realized they were "Burberrys" brand not Burberry. This seem to happen to me quite a bit as I learn the name brand clothing.
"Burberrys" with an S, is the correct label. people just drop the S when saying the name. check it out http://vintagefashionguild.org/label-resource/burberrys/. don't get rid of those shirts!
Thanks for that link share! I love learning about labels and expanding my knowledge. I keep finding fakes at the thrift
I found a 100 % cashmere sweater this weekend. When I got home I looked closer and the label read like this "100 % Cashmere Like". That's crazy, never saw that before. At least it had a new tag that I also didn't see so maybe it will work out.
Thank you! That's an awesome link. Thankfully, I didn't get rid of them I just tossed them into the re-donate pile. I feel like I need a degree in fake clothing when buying high end clothing. I bought 10 Ralph Lauren Polo's with the large pony and they have legit looking new labels but the tags are sewn in with black thread. Everything I read says the thread should match the clothing item. Should I donate them?
Feeling like I got slaughtered this week, with multiple returns, lowball offers, slim pickings, and lackluster sales. Just needing to confess, in advance of sharing our weekly stats. They can't all be good weeks!
We just recorded the next podcast. It's been a relatively slow week for us too. Lots of low dollar sales.
It is always slow IMO during holidays and especially on Black Friday. But today I was happy to bounce back with over $700 in sales. A $250 nativity set and a $300 antique art portfolio helped. It all evens out eventually.
Question on shipping amounts. Do most of you guys pass on the discounts you receive from shipping costs to the customers? My items have the standard over the counter rates showing on my listings and when I purchase my postage I receive anywhere from 15% up to 40% discount at times. I take that as just some extra profit. But since i build in an extra half pound to a full pound of weight [depending on type of item] and then receive a discount I sometimes come out making an extra $2 to $4 bucks on a sale. An example I shipped out a package last week and customer paid $11.00 Parcel Select. Was sort of large and fairly heavy. But when I went to purchase my USPS label, a nice discount showed up on my label purchase calculator and my postage only cost $7.30. so an extra $3.70 for me. But should I adjust my preferences to reflect the discount I usually receive and let the shipping costs show lower in my listings? I know there is a place in "Preferences" I believe where I can select and then the discount will show up in the calculated shipping rates for the customer and as such, they get the discounted rate. So what is the opinion of passing this along to the buyer so the shipping costs are seen as more competitive visually online?
As you say it's a preference. Here are the different arguments as I understand them.--You can keep the discount because eBay is giving you, the seller, a discount for selling and shipping through eBay. You put in the work to ship and do a good job. Enjoy the spoils. This is our position. --I'd heard of some sellers who give the discount to the buyer. This could be a good strategy because them buyers are happy to get money back and might be more likely to buy again. If this method brings repeat sales, then it actually could make you more money. I've never seen evidence that passing on the discount creates more sales though.
Thanks Jay. That is what I have been doing and will stick with the plan and smile all the way to the bank. :-)