Jay and Mikey cover the basics on how to avoid negative feedback and deal with angry customers on eBay.
- First, don't buy items in very bad condition or that you can't easily test.
- Second, if there is a problem, deal with it professionally and courteously. Ebay will absolutely take your inbox responses into account when siding on a case.
- Remember not to take things personally, people get defensive when they have had bad previous experiences with sellers and it's easy to diffuse someone with prompt and consistent communication.
- Sometimes you get negative or neutral feedback without a word from a customer, but eBay has some new policies about removing certain dings like this.
Direct .mp3 link. Direct ogg vorbis link.