You can easily avoid having your feedback look like this guy’s!
Jay and Mikey cover the basics on how to avoid negative feedback and deal with angry customers on eBay.
- First, don’t buy items in very bad condition or that you can’t easily test.
- Second, if there is a problem, deal with it professionally and courteously. Ebay will absolutely take your inbox responses into account when siding on a case.
- Remember not to take things personally, people get defensive when they have had bad previous experiences with sellers and it’s easy to diffuse someone with prompt and consistent communication.
- Sometimes you get negative or neutral feedback without a word from a customer, but eBay has some new policies about removing certain dings like this.
eBay recently suspended 15,000 sellers (out of 15 million) from listing new items because of bad performance. Just read the rules and give eBay a call, they might just delete that negative for you!